** ******** **. **** *,Salem MA, ***** ~ 978-***-****~ ac0x8s@r.postjobfree.com

Gregory P. Bedard

Experience

*/**** – 3/2017

Partners Healthcare at North Shore Medical Center Salem, MA System Support Technician

Complete daily schedule of tasks including, monitoring all aspects the data center and the systems supported,

Monitoring of all hospital systems, ensuring all systems are operational and available. Taking preventive and reactive steps as required. Utilizing SCCM, Vsphere client, AnyQ/jobtrac, and HIS.

Responsible for taking ownership and fully investigating all Service Now tickets placed in the Data Center Queue. This includes bringing issues to proper resolution by following data center procedures and escalating to assigned support groups .as necessary.

Performing pre/post system patching activities utilizing SCCM to ensure all systems receive updates and that all applications are operational after systems updates have been completed.

1/2004 – current

LEAP for Education formerly Salem CyberSpace. (9/2015- per diem) Salem, MA IT Administrator

Migrated from Windows 2003/2008 domain to Windows 2012 domain virtual environment on top of a VMware ESXi 6.0 host

*Lead a Google Migration from a standard POP3 email accounts system.

Implemented a wireless network utilizing Cisco wireless controller and access points to cover a second floor office and basement..

Coordinated the install of network infrastructure and an Allworx IP PBX system with 3rd party vendor.

Supporte a Windows 2003/2008 Domain, including Active Directory group policies, create shared folders and user accounts, backup system data, and maintain workstations and laptops running Windows 7

Perform off hours support and maintenance as required

Provide technical support to members and staff via in person, phone and email.

Work with telecoms/hardware/service vendors to resolve issues

Assist third parties with use of computers to fit requirements of their program(s) 10/2004 – 8/2013

North Shore Community Action Programs, Inc. Peabody, MA Systems Coordinator

Spearheaded a migration from MS Exchange server 2003 to Google Apps for business.

Replaced a point to point T1 with point to point VPN connection greatly reducing downtime and improving connectivity.

Implemented virtualization utilizing QEMU/KVM for several business functions including financial and anti-virus servers.

Systems and Network Administration of a Window 2003 Domain Environment including Exchange 2003,Active Directory, DNS, and DHCP, MS SQL and 2008 servers.

Management of on and offsite data and email backup utilizing Symantec backup Exc, Racksapace server backup, Mozypro, Intronis

Collaborated with an outside consultant in Designing and deploying a domain migration from Windows NT 4.0 to Windows 2003.

Provided 80users /application support and training among the organization multiple sites via telephone, email, in person and via remote utilizing net meeting, VNC and logmein on 200 workstations running Windows 9x/2000/XP/7 desktops.

Technical Liaison and Decision Maker with Internet Service Providers, hardware/software vendors and consultants

Procurement of the majority of technological products including software and hardware.

8/2002 – 1/2004 Salem CyberSpace Salem, MA

PC / Network Support Specialist (volunteer)

Perform system maintenance and troubleshoot system problems in a Windows 2000 Domain environment.

Create and maintain documentation of all system and network settings and updates, and install software.

Experience (cont’d.)

10/2002 – 10/2003 Salem Community Development Center Salem, MA MS Access Database Developer (1 year contract)

Developed a system to track member progress at meetings over course of 1 year.

Designed user interface based on a feedback application.

Developed underlying table and sub tables for tracking levels of participation.

Collected information from feedback applications and entered into database. 9/1996 – 12/2000 Suffolk University Boston, MA

Residential Computer Lab Assistant / Administrator

Monitored use of 20 workstation computer lab.

Provided user support.

Serviced computer hardware and software issues.

Setup student computers for network connectivity.

Promoted to Lab Administrator 12/1998.

Education Suffolk University Boston, MA 9/96 – 12/00

BSBA, Computer Information Systems.

Graduated cum laude.

Certifications Comptia A+, Comptia Network+

MCSA Windows 2000

Computer Skills

PC hardware and software, repair, diagnostics and troubleshooting

Networks, LAN, hubs/switches, DSL, Cisco PIX and ASA security devices

Some Linux experience including QEMU/KVM virtualization, VMware ESXi

DOS, Windows 9x,/2000/XP/7 Windows server 2000/2003/2008/2012

Microsoft Office (2003,2007, 2010,2013),

Google Apps

Dreamweaver HTML, wordpress

Ghostcast Server, Sharepoint, Service Now

Interpersonal/

Business Skills

Written and verbal communication

Able to work in a team or independently

Self-management and motivated

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