TECHNICIAN

Industries: Data Center / Network Operations Center/ Telecommunications/ Cable

n Qualifications Profile

Technically inclined, detail-oriented, and multifaceted professional with broad-based experience in network operations, technical services, engineering, data analysis, maintenance and repair, and Voice over Internet Protocol (VoIP)

Effective and hands-on leader with strong competency in driving high-quality and on-time completion of various projects. Adept at identifying and formulating viable solutions to complex issues; delivering first-rate customer service; and coordinating team efforts to attain productive operations and organizational goals. Excellent communicator; able to build positive rapport and work collaboratively with individuals and professionals of all levels. Previously held Top Secret Clearance/ Sensitive Compartmented Information (SCI). Technically proficient with Microsoft Office Suite and various IT applications.

n Professional Experience

Level 3 Communications § Broomfield, CO

Technical Service Center VoIP Engineer Aug 2013–Oct 2015

Administered escalated soft switch network repair, tactical voice projects, and overall network troubleshooting

Functioned effectively as a senior technical resource within customer service management, while providing support for VoIP networking technical aspects of new and existing network functionalities

Held full accountability for network and customer event escalation support; project design, review, and execution; network change; occasional vendor management; and architectural reviews

Field Service Installation Specialist Oct 2012–Aug 2013

Strictly adhered to manufacturer recommendations, engineering specifications, and established procedures in installing telecommunications equipment and associated materials

Took charge of the following responsibilities:

Connection of direct current power circuits between transmission equipment and power supply;

Installation and security of cables and preparation of cable ends for connection;

Maintenance of tools, test equipment, inventories, and installation materials for project completion;

Report presentations and material delivery coordination; and

Preparation of as-built drawings, equipment placement, and cable routes for power and electrical tributary connections

Took charge of tracking and updating status for internal customers regarding all active troubles; worked on trouble resolutions; and guaranteed client satisfaction

Coordinated with technical support organizations to secure resolutions of technical issues, as well as with system engineers with installation for timely service delivery

Executed field service, acceptance, route, SLAT, and outside plant duties

Cox Communications § Atlanta, GA

Data NTOC Service Assurance Analyst Oct 2011–Jun 2012

Rendered tier 3 service and operations management, as well as service problem handling and quality management for Cox products, services, and applications (CPSA) at enterprise level

Oversaw IP block additions, deletes, and renames, EdgeHealth, domain name system (DNS), Dynamic Host Configuration Protocol (DHCP) servers, MadDog monitoring, and Data Over Cable Service Interface Specification (DOCSIS)

Ericsson (Contractor for SPRINT NEXTEL) § Washington, DC

Senior Network Field Operations Specialist Sep 2009–Oct 2011

Efficiently handled Digital Multiplex System (DMS)-250 and DACS maintenance; switch loads; trouble analysis; test and turn-up; TITAN 5500 Wideband DACS; DSC Broadband; and 1/0, 3/1, and 4/1 circuit turn-up

Held accountability for testing, turn-up, and maintenance of OC-3, OC-12, OC-48, OC-192, Fractional T-1, DS-1-, and DS-3’s asynchronous transfer mode (ATM), integrated services digital network (ISDN), and digital subscriber line (DSL)

Administered the installation and maintenance of Cisco local area network (LAN), wide area network (WAN), and metropolitan area network (MAN) fiber routers 2600/7500/12000 series, as well as Cisco switching equipment including Catalyst 6500 CSU/DSU’s

Provided hands-on oversight to Synchronous Optical Network (SONET) equipment switch maintenance and installation of Alcatel 1680, 1640, and fiber DACS, NEC, CIENA, DWDM 192, 80, and 40 window; Pirelli DWDM; radio access network (RAN) 3G/LTE, 4G, BTS, Node B, UMTS, MSC, OSS, Wireless and IXIA, ALU 7705, Femto Gateway, ALU 7750, SP210, SP310, ALU 9764, and SIAD

Initiated node/network integration functions including node implementations, expansions, reconfigurations, rehomes, hardware testing, standalone node integration, network integration, and acceptance testing for telecom and datacom nodes

Oversaw integration analysis of the network rollout and integration plans into detailed level activity schedule for on-site activities

US Sprint Nextel § Washington, DC

Senior Network Specialist Jun 1994–Sep 2009

Demonstrated comprehensive knowledge and proper utilization of test equipment in executing necessary maintenance and installation

n Earlier Career

MCI § VA

Network Specialist

Management Technology § VA

Electronic Network Technician

Systems Engineering and Management Associates, Inc. § VA

Network Assembly Technician

United States Air Force § Andrews AFB, MD

Specialist, Secure Communications Systems Maintenance

Telephone and Circuitry Equipment Specialist

n Education

Master of Science in Network Communications/Wireless Technology Management – DeVry University § Downers Grove, IL

Bachelor of Science in Network Communications/Business Technology – DeVry University § Downers Grove, IL

Associate of Science in General Studies – Colorado Tech University § Colorado Springs, CO

Kappa Alpha Psi Fraternity Inc.

n Professional Development

AT&T 5E Northern Telecom: DMS 250

SONET Equipment Certification – National Electrical Code (NEC)

SONET Equipment Certification – Alcatel

Dense Wavelength Division Multiplexing (DWDM) SONET Equipment Certification – Ciena

USAF Technical Training School

Electronic Communications and Cryptographic Equipment Systems Course

Telephone Equipment Installation and Repair Specialist

n Activities

Coach, Youth Boys and Girls Soccer and Basketball Teams

n Awards

Technician of the Quarter – Level 3 Communications Technician Honors – Sprint

Airman of the Quarter Sergeant of the NCO Leadership School

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