Rebecca Caldwell

Address: *** ********** ** **, ******* NC 28025

Phone: 980-***-****

Email: ac0x8a@r.postjobfree.com

Professional summary:

Top-performing employee that demonstrates the ability to relate to patients and their families thru compassion and the understanding of their individual needs. Worked with members and patients of all different backgrounds. Currently I’m licensed in North Carolina as a life and health sales advocate. I have a vast knowledge of Medicare and Medicaid. Nearly four years of previous work in a call center environment, I am actively seeking a rewarding job opportunity where I can contribute the skills and knowledge that I have acquired.

Core skills: Excellent customer service. Confidentiality maintenance. Conflict resolutions. Teamwork. Strong interpersonal, Communication, and Organizational skills. Record and documentation maintenance. High quality care and standards.

Education:

Rowan Cabarrus community college 2009-2011

Certified nursing assistant certificate-2011-2013

Northwest Cabarrus high school- 2009

Diploma -2009 GPA: 3.7

Employment History: Concord NC,

July 2013-Present

Licensed Health and Life Advocate -Optum

Responsibilities:

Maintaining superior communication and interpersonal abilities to provide solutions for clients and their healthcare needs.

Tackling tough challenges and tasks such as de-escalations and conflict management.

Providing vital support to members with all different backgrounds and lifestyles.

Maintained compliance with state regulations, HIPPA laws, and company guidelines.

Sold/enrolled individuals in Medicare advantage, supplement and prescription plans over the phone.

Provided benefits based on the persons’ individual healthcare needs.

Advanced computer skills, on multiple computer systems.

Achievements:

Consistently exceeding performance standards in all areas of service.

Received a 95% or above in quality assurance during auditing.

Continuously receive monthly pay for performance bonuses.

Received numerous amounts of rewards for achieving high levels of service, and exceeding goals such as certificates, mvp Recognitions, luncheons, badges, kudo calls and bravo points.

June 2011-July 2013 Concord NC,

Certified Nursing Assistant- Five oaks manor

Responsibilities:

Over two years of hands on experience as a nursing assistant, working with patients with who have a variety of mental illnesses and mental handicaps.

licensed nursing assistant in North Carolina.

Proven track record of dealing tactfully with patients, residents, staff, and family members.

Worked with age ranges from early 20's to the elderly.

Provided nursing assistance to residents in a 160-bed long-term-care facility.

Displayed strong clinical skills in assessing vital signs and complied with HIPAA standards in all patient documentation and interactions.

Performing and assisting patients with Activities of daily living as well as giving compassionate care to clients and residents.

provided mentally impaired and emotionally disturbed patients with routine physical, emotional, psychological and rehabilitation care under the direction of nursing and medical staff.

Achievements:

Received great feedback from nurses and family members on the physical and mental demeanor of the patients I worked with.

Trained and mentored other CNA'S that were new to the facility.

Additional skills and achievements:

People person, self-motivated, exceptional listener, a Flexible team player, responsible, respectable, and dependable.

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