Customer Service Data Entry

BLAKE DARLING

*** ****** ****, *******, ** ***** C: 585-***-**** ***********@*****.***

SUMMARY

Dedicated professional offering proven and developing technical, manufacturing, electrical and quality control oriented skills, that in a way that will move an organization to the next level. I am a team collaborator, consistently interacting with engineers and production staff to achieve quality issue resolution.

SKILLS

Test equipment operation

Diagnostic testing

Safety-oriented

Software proficiency

Clear communicator

Organized

Electronic test tools

Deadline Compliance

Troubleshooting proficiency

Initiative to work independently

Strategic thinker

Written, Verbal and

Communication skills

Environmental testing

Microsoft Office proficiency

Data acquisition and analysis

Excel spreadsheets

Meticulous attention to detail

Self-directed

Punctual and reliable

Time management skills

Project management

Data collection

Manufacturing Processes

Health and Safety Regulations

Quality Control

Design Techniques

Equipment Maintenance

Document Preparation

Issue Resolution

Effective Multitasking

Meeting planning

Report writing

Report development

Self-starter

Results-oriented

Resourceful

Dedicated team player

Strong interpersonal skills

Human Resources Management

ACCOMPLISHMENTS

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Trained new and current employees for internal testing on new projects.

Leadership

Served as key contributing member to a product resolution team.

Training

Trained Operators on safe and efficient handling of machines.

Machine Troubleshooting

Performed effective troubleshooting of Mobile X-Ray units

Problem Diagnosis

Used operational knowledge of systems, parts and components to solve problems that arose during assembly.

Recognized as a quick and proficient employee in areas of the operations process.

Proudly rated by management as a leading performer.

EXPERIENCE

04/2015 to Current Carestream Health Greece, NY

Working on Evolution Systems testing new firmware and software.

Working to replace, and fix Evolution in-room units, learning better how they work mechanically.

Learned how to disassemble and reassemble a full in room x-ray system

Working electrically on replacing Batteries and boards in the revolution units.

Training new employees on how to use the new equipment.

Learning how to replace boards and wire the in-room X-Ray units.

Running Mock tests on systems to test for real world use.

Doing firmware and software updates on systems to keep them up to latest versions.

Setting up mock patients in the systems, figuring out new and improved ways to get patients information into test equipment and into our network so we can continue to run testing.

Working on our newest Motion Mobile product, putting the system together, setting up the systems daily testing.

Writing test plans and implementing them.

Document, file and maintain proper inspection records and quality assurance documents.

Measure dimensions of products to verify conformance to specifications using measuring instruments such as rulers, calipers, gauges and/or micrometers.

Capably identify improvement opportunities based on testing results.

Perform assembly and testing of production hardware within the confines of systems and procedures.

Perform customer acceptance testing within the manufacturing department.

Drive testing process improvements and automation methods to help speed up test execution.

Perform problem solving and resolution for technical quality, inspection, and customer quality issues.

Consistently adhere to all applicable regulations, policies and procedures for health, safety and environmental compliance.

Demonstrate excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.

Assemble parts using bolts, screws, speed clips, and other fasteners utilizing hand tools.

Install parts along a moving production line.

Communicate product and machine failure details to the design team and reliability departments.

Recommended design modifications to eliminate machine and system malfunctions.

Maintained open and effective communications with project teams to increase productivity.

Changed equipment over to new product.

Inspected finished products for quality and adherence to customer specifications.

Troubleshoots problems with equipment, devices or products

02/2013 to 04/2014 Carestream Health

Testing Software and Hardware

Making sure that X-Ray Equipment is working properly

Working with Engineers to fix issues encountered

Writing testing plans and reports

Working with engineers to figure out how to best test the new equipment and how the tests should be run to get the most and best information out of our testing.

Training new contractors on how to run the equipment

Data entry

Revolution X-Ray Systems

Evolution X-Ray Systems

All In-Room Systems.

02/2006 to 02/2012 AM Driver Dispatch

FedEx Ground and FedEx Home Delivery Henrietta/ Raeford, NY /NC

Responsible for organizing and tracking all Temp drivers during the Holiday season

Customer service, both over the phone and in person

Answer the switchboard in a positive and friendly manner, identify callers, locate and transfer calls to the proper party, receive incoming telephone calls and e-mails

Research address via the Chris Cross & Internet when incorrect address made packages deliverable

Greets visitors

Mailing, filing, sorting reports Box up old contracts for storage

Cross-trained & learned other responsibilities within the company to fill in or provide assistance as needed

Prioritized own activities

Take initiative be proactive resourceful and flexible

Work with limited supervision

Working independently on special projects

Able to work in a team environment Maintain office supplies

Working on vision Entering drivers data Setting up driver’s routs, keeping in contact with customers and drivers helping the customer to confirm their packages are on their way.

Load the trucks and stack boxes.

Unload on van lines Scan boxes into the trucks, Unload trailers.

Scan smalls and handle shipments appropriately

Filling out the necessary paperwork for internationals to make sure they go to the right destination

Checking and doing the necessary paperwork for the hazardous materials we ship

Taking care of PM data entry which includes all the driver info, and hazardous material entry

TMS driver dispatch, entering drivers logs and keeping track of hours PM

Line haul dispatch

Keeping track of truck inspections, physicals and eye tests for drivers

Getting drivers pickup listings in order

Keeping all drivers files in order, and double checking their paperwork so they get paid and the correct amount.

Manually created shipments, assigned carriers and dispatched shipments.

Coordinated rush orders and order changes.

Resolved problems for customers, warehouses and carriers.

Acted as a liaison between carriers and customers.

Monitored shipments to guarantee on-time delivery.

Completed all necessary customs documents and other paperwork.

EDUCATION AND TRAINING

2009 Associates Degree

Monroe Community College

2005 Regents Diploma

Gates Chili High School

SKILLS

Hardware, Customer service, Data entry, Filling, Mailing, Organizing, Research, Testing Hardware, Sorting, Test equipment, X-Ray, Communication, Ability to Work Under Pressure, Decision Making, Time Management, Self-motivation, Conflict Resolution, Leadership, Adaptability, Teamwork, Creativity

References at Carestream Health

All Professional References

Allen B Corbett

Office: 585-***-****

Electrical Mechanical Technician

Allen trained me on the in room X-Ray units

Jill R Richards

Office: 585-***-****

She manages all the Contractors

I report to Jill she is the one who has kept me employed

James F Schmitt

Office: 585-***-****

James is the Lead for the Electrical Mechanical group

Contact this candidate