April L. Ottmer

972-***-****

ac0x6g@r.postjobfree.com

Summary:

Highly organized, detail oriented and efficient professional with a background in quality assurance, multi-family, and medical insurance. Proven to be hard working, dedicated and dependable to complete tasks accurately and independently. Experienced at handling multiple tasks in a fast-paced environment. Proficient with Microsoft Office. Willing to learn and venture out onto new horizons as well as share my knowledge with others.

Experience:

Axiometrics, a RealPage Company - Richardson TX June 2015 - June 2017

Quality Assurance Specialist (Adds)

• Executed a 15 plus checkpoint Quality Assurance (QA) process for newly added properties

• Handled all prior day upload process and enforces uninterrupted transition of all adds

• Maintained clear and concise communication with the team on daily concerns

• Worked with the conventional research manager and team lead on any team issues and potential improvements

Quality Assurance Analyst (Conventional) October 2014 - June 2015

• Pulled and assigned all out of threshold floor plans daily for rents, daily pricing and occupancy

• Reviewed property rents and occupancy to ensure they make sense with the current property status, type and market

• Communicated with the Research Team to make sure all necessary adjustments to current, prior rents and occupancy were accurately updated

• Completed weekly Robot QA for robot rents by floor plan

• Prepared end of month project level QA to check all floor plans and occupancy to ensure all make sense historically and ready for portal upload

Ad Hoc (One off reports) June 2012 - October 2014

• Used the CPS (Competitive Pricing Survey) to determine which properties needed an update and what type of update to use

• Updated all calls within each report with rental rates, concessions, occupancy, unit mixes and all the required CPS information

• Added any missing properties needed to complete reports

• Checked new client portfolios to make sure all appropriate properties are being tracked

• Finished weekly assignments of web updates and occupancy calls

Research Associate September 2008 - June 2012

• Surveyed and collected granular floor plan level data for multi-family markets from leasing agents and property managers

• Analyzed data as well as historical data to verify accuracy

• Completed all monthly goals assigned

American Benefit Plan Administrators (TPA) - Dallas, TX June 2001- September 2008

Customer Service Representative

• Received incoming customer service calls daily from clients and medical providers utilizing “Claim facts” on Erisco system

• Performed and completed customer and medical provider inquiries independently and resolved customer issues

• Completed Qualified Medical Child Support Orders

• Submitted pre-determinations for medical review

• ERISA knowledge

TechLaw, Inc. - Dallas, TX August 1998 - June 2001

Technical Assistant (Promoted from receptionist to Technical Assistant)

• Litigation support and trial preparation for the Environmental Protection Agency (EPA) and Department of Justice (DOJ) personnel

• Handled sensitive confidential information

• Assisted in compiling monthly progress reports

• Evaluated monthly invoices for billing payments

Benefits Assistance, Inc. (TPA) - Richardson, TX April 1997 – May 1998

Receptionist

• Entered eligibility for new insured groups

• COBRA/HIPPA management

• Responsible for all administrative duties

Education:

Dallas County Community College, Dallas, TX August 1993 – May 1997

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