Linda Green ac0wm1@r.postjobfree.com Contact: 212-***-****

TECHNICAL SUPPORT - HELPDESK - SERVICE DESK

IT Professional leveraging 9 + years’ of expertise in administering rapid client focused technical support. Excellent with conveying highly complex technical information into terms and concepts the clients can readily grasp. Demonstrate ability to identify root cause and direct user to long-term solutions. Well versed in operating systems, applications, and hardware with a proven ability to master new applications procedures and technologies quickly.

TECHNICAL PROFICIENCIES

PLATEFORMS: Windows 7, 8, 10, Mac, iOS, Android

SOFTWARE:

TCP/IP, DHCP, Active Directory, Group Policy and User Profile Management, Microsoft Exchange Server,

Citrix, Axium, EHR application, SCCM, Symantec Streaming Agent, Service Now, Service Link, OWA MS Office 365 MS Office Companies, Multimedia Messaging Systems OWA, Outlook email, Office 365 Box Account, handled Remote Desktop Technologies: Bomgar, GoToAssist, PC Anywhere Team Viewer configured interfaces on small Networks

HARDWARE: Cisco Routers and Switches configuration, Wi-Fi Networks, WYSE-Thin Client, NUC, Dell, Laptops, Lenovo, Tablets, IPhones, Androids, configured HP, Xerox printers for PC and MAC

CONTRACT ASSIGNMENTS

IRON CITY SEARCH, INC. 02/2017 – PRESENT

New York University School of Dentistry

Technology Informatics Support

Administer technical support to: NYU Students, Deans and other faculty staff with physical and logical errors for Win 7,8, 10, system performance, utilized Citrix and Axium to unlock user accounts installed software, configure printers mapped network drives, service laptops and desktops, trouble shoot dental x-rays machines, signature pads, ID /scanners, resolve applications errors for Mipacs, EHR applications perform regression and functional testing on applications, Migrate end users to Active Directory, configure trouble shoot laptops, desktops, dexhubs, signature pads

FORREST SOLUTIONS 06/2016 - 09/30/2016

Related Management -Technical Support

Analyzed, resolved and escalated logical and physical technical errors with software and network connectivity, resolved Citrix Xen App session errors, processed mapping, network drives and printers created Outlook profiles/mailboxes, utilized Exchange to create mailboxes and distribution lists, user account management for Active Directory: deleted users, granted permissions to files, utilized Corelogic SafeRent, WebEx, and Box accounts process equipment, check proof point account to resolve incoming/outgoing email issues, utilized SCCM for deployment of licensed software to remote end users operating system with Bomgar to troubleshoot, configured outlook email account to mobile devices,

TAILWIND ASSSOCIATES 05/2016 - 06/2016

Metropolitan Transportation Authority/Help Desk Analyst

Generated Data Analysis and Statistical reports for flow charts and data management

Linda Green ac0wm1@r.postjobfree.com Contact: 212-***-****

CONTRACT ASSIGNMENTS

FAHRENHEIT IT STAFFING 02/2016 - 03/2016

New York University/Service Desk Analyst

Evaluated, diagnose and escalated technical problems involving University Enterprise-Wide Technology, verified users account set up authentication methods, removed virus and malware from email accounts

FORREST SOLUTIONS, 11/2015 - 01/2016

Unicef United Nations/Help Desk Analyst

Provided end-user support and desk side support, utilized active directory to unlock user profile utilized, SAP vision for password resets, trouble shoot VPN connection failures, routed tickets to appropriate departments, scanned end-users’ laptops/desktop for viruses, installed windows operating system updates, rejoined computers to correct domain, handled remote access to user desktops/laptops, processed request for new hire on boarding, modified user accounts

MACMILLAN PUBLISHING COMPANY 08/2015 - 10/2015

Temp/Help Desk Analyst

Created on boarding accounts for newly hired employees configured outlook email accounts to user mobile devices unlock users accounts checked user permissions utilizing active directory, checked system performance on users account, configured apple and android devices

INNOVATIVE TECHNOLOGY SOLUTIONS 01/2014-12/2014

Lutheran Hospital/Help Desk Engineer

This role involved application troubleshooting: regression testing on software, applied patches to health care applications: eClinicalWorks, EMR and STAR resolved and escalated critical application malfunctions, monitored new applications and functionalities, installed software using Symantec Streaming Agent, updated version of Java to run applications, developed new quality standards for providing support to 7k end users on multiple platforms, mapped network drives and printers,

TIME WARNER CABLE, FLUSHING, N.Y. 12/2005-11/2013

Technical Support

Created and troubleshoot VoIP digital profiles for clients, trouble shoot Windows XP, 7, for internal end users, laptop/desktop, administered testing and diagnostics on client Wi-Fi networks, coordinated daily testing on digital hardware, and software, managed ticketing system utilizing AAD for level 3 escalations, handled research assignments, generated reports on outages, formulated methods for identifying core problems during critical system migrations, assembled pc and hardware for internal end users, acted as lead for emergency response to outages

EDUCATION

A+ Certified and CCENT/Network Coursework Hostos Community College

BA: Business Administration Metropolitan College of N.Y.

A0S: Electronics/Computer Technology TCI College of Technology

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