Sales Manager/ Trainer/ Quality Assurance

John C. Sutton

*************@*****.*** 405-***-****

PROFESSIONAL SUMMARY

Proactive Sales and Operations Manager with more than ten years’ experience. Analytical and detail oriented professional with management experience in small start-ups to large corporations. Ability to train and manage a large workforce while ensuring deadlines and corporate goals are met.

● Excellent Communication Skills ● Advanced Excel Power User

● Training and Development ● Results Oriented

● Strong Interpersonal Skills ● Sales Strategies

PROFESSIONAL EXPERIENCE

BeRanked – Operations/Quality Assurance Manager, 11/2015 – Present

●Direct a team of nine Customer Success representatives who manage 2400 clients per month

●Develop and implement standardized procedures and best practices for the Customer Success Department

●Design and execute the Quality Assurance strategy for the Sales and Customer Service departments

●Work directly with the CEO to ensure strategic goals are met

●Averaged a 50% increase in sales after training sales representatives

●Designed and implemented recruiting strategies and initiatives for recruiting diverse talent

BeRanked - Sales Manager, 3/2015 - 11/2015

●Trained team members in sales best practices, improving overall sales

●Established sales strategies and projected sales goals

●Created daily reports of call center operations

●Increased average deals per rep by 60% in the first 3 months

BeRanked - Sales Representative, 12/2014 - 3/2015

●Source new sales opportunities through inbound calls and outbound cold calls and emails

●Opened and closed sales and achieved established quotas

●Understanding of the sales cycle and ability to close small and large deals

●Worked directly with the CEO to improve quality of leads and training of our future sales representatives

Hawaiian Gardens Casino - Surveillance Operator, 1/2014 - 12/2014

●Assure the integrity of gaming and monitor money flow on the floor.

●Investigate injury claims using surveillance footage.

●Work side by side with local Sheriff's Department documenting suspicious activity.

S3 Management Corporation - Director of Sales, 8/2012 - 1/2014

●Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

●Recommend products to customers, based on customers’ needs and interests.

●Provide customers’ with product samples and catalogs.

●Answer customers’ questions about products, prices, availability, product uses, and credit terms

Maddie Kate’s Soy Candles - Owner, 6/2008 - 8/2012

●Manufactured approximately 250-500 soy candles a week to fill required orders.

●Developed marketing strategies to sell product in bulk without overhead or advertising costs

●Managed 4 candle fundraisers at a time ensuring that there was adequate inventory

Hard Rock Hotel & Casino - Poker Room Supervisor, 1/2007 - 6/2008

●Ensured all gaming was conducted professionally and ethically

●Managed more than 80 dealers on 50 gaming tables

●Paid out jackpots ensuring integrity of the jackpot and files appropriate paperwork for the gaming commission

MILITARY

United States Navy - Parachute Rigger, 9/1997 - 4/2001

Trained for Special Forces.

Was a part of many successful operations including Operation Desert Fox

Awarded a Presidential Unit Citation for Distinguished and Exemplary Operations in the Military which hadn’t been awarded to a serviceman since the Vietnam War.

Contact this candidate