Customer Service Information Technology

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ELIZABETH ANDRADE

***** ****** ******* ***, **********, VA 22192 • H: 254-***-**** • ********@*****.*** Enthusiastic, resourceful recent graduate with academic and professional background in Information Technology. Ability to establish priorities and meet challenges head-on. Strong Customer Service Skills, and the ability to contribute to a team objective

Accomplished recent graduate with academic experience in Information Security Overview, IT strategic planning, and IT security and disaster recovery management. Strengths include the ability to understand and communicate the business benefits of IT, as well as, learning new concepts with ease. 45+ WPM typing speed

Multi-line phone proficiency

Professional phone etiquette

Administrative support specialist

Excellent communication skills

Database management

Flexible

Works well under pressure

Critical thinker

Proficient in Spanish

Works great with people

Social media knowledge

Team building

Pleasant demeanor

Advanced clerical knowledge

Customer service oriented

04/2015 - Current

Administrative Support Assistant

Prince William County Police - 8400 Kao Circle, Manassas, VA 20110 Processed criminal background for the entire county Processed Arrest documents for the police department as well as the Sheriff's Department. Distributes and routes the mail to the appropriate department. Quality controlled Officers reports so they can be in compliance for the FBI. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

EDUCATION

ACCOMPLISHMENTS

Directed guests and routed deliveries and courier services. Greeted numerous visitors, including VIPs, vendors and interview candidate

12/2016

Master of Science: Information Technology Management Trident International University - Cypress California 2014

Bachelor of Science: Emergency Management

Strayer University - Woodbridge, VA

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