Medical Billing
Resume:
Leslie Hickman
Spencer, Okla,73084
*************@*******.***
Delinquency Loan Control Counselor, and Advanced Customer Service Specialist with over 11 years professional experience in registration and payroll processing, financial counseling, and customer service seeking a position to be a reliable and motivated asset allowing me to use the abundance of invaluable skills set that I possess.
PROFESSIONAL EXPERIENCE
Quality Response System April 2016 - March 2017
Customer Service Specialist
Sold Automatic External Defibrillator (AED) pads and Batteries with accessories
Out Bound and In Bound calls and sales processing Credit Card, Shipping and Handing.
Dickinson Financial Corporation
Advance Customer Service Specialist March 2011 – November 2015
•¥ Provide professional assistance to all clients’ financial issues and ensure confidentiality of client information.
•¥ Maintain relationship with customers and ensure effective implementation of services and updated legal disclosures and notifications.
•¥ Analyze customer requirements and recommend solutions to meet and prepare effective financial plans to suit each individual customer.
•¥ Collect and process varies forms of payment from customers following all policies and procedures as an act of loss prevention.
•¥ Process customer payments by data entry into highly secured computer systems; verifying accuracy prior to customer departure.
Navy Federal Credit Union
Loan & Delinquency Control Counselor August 2006 – June 2008
•¥ Analyze applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
•¥ Calculate amount of debt and funds available in order to plan methods of assistance.
•¥ Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.
•¥ Control delinquency on outstanding loans and provide financial counseling to delinquent members.
•¥ Help member bring their account up to date.
Education
Grantham University Kansas City, Kansas
Associate’s Degree Art Multidisciplinary Studies, Graduated with Honors December 2013
Grantham University
Current working on Medical Billing
Rose College Midwest City, Oklahoma
Business Management, 1998
Relevant & Additional Skills
•¥ Type 45 wpm
•¥ Detailed oriented; possess exceptional organizational skills
•¥ Excellent telephone etiquette
•¥ Admirable written and verbal communication skills
•¥ Proficient with Microsoft Office tools (Word, Outlook, Excel, PowerPoint, Access)
•¥ Adaptive to new technologies and applications
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•Leslie Hickman
•8618 NE 34 th Place
•Spencer, Okla 73084
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•Patrice Hartridge-Moore
•Navy Federal Credit Union
•Supervisor
•850-***-**** W
•571-***-**** M
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•Joyce Dodd
•Armed Force Bank
•Supervisor
•*****.******@*****.***
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•Marrainne Booth
•Armed Force Bank
•Supervisor
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