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Customer Service Administrative Assistant

Norwich, Connecticut, United States
June 18, 2017

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Fatima Antelo-Paz

** ****** *******

Norwich, CT 06360



To obtain a position that will utilize and develop my interpersonal, leadership, organizations, and supervisory skills, as well as lead to future management opportunities.


Mitchell College New London, CT

Bachelor of Science in Business Administration Degree, 2011

Highlights of Qualifications:

• Fluent in English and Spanish

• Excellent interpersonal skills, enjoys working with both large and small groups

• Organizations Skills

• Demonstrated effective internal relationships and persuasive techniques

• Able to support various businesses through administrative reporting and organizational skills

• Computer Skills - Microsoft Office Suite, Excel, PowerPoint, Mac Platform, and phone systems.

Work Experience:

Substitute Teacher

School Department of Providence RI

February 6, 2017 - Present

* Report to the principal or designee upon arrival at the school.

* Review with the principal or designee the plans and schedules to be adhered to during the school day.

* Maintain the established routines and procedures of the school and classroom to which assigned.

* Follow the lesson plans provided by the absent teacher.

* Encourage, monitor, and promote student progress.

* Maintain student confidentiality.

* Assume the responsibility for overseeing pupil behavior in the classroom, during lunch, activity periods, and out-of-class settings.

* Provide a brief report in writing on the day’s activities at the conclusion of each day for the teacher.

* Work cooperatively with all school personnel.

* Follow all policies, rules, and procedures to which teachers are subject and which good teaching practice dictates.

* Perform other duties as required.

Achievements First

January 1, 2016 – April 1, 2016

Administrative Assistant

• Compiled, copied sorts, files and maintained simple accounting system

• Communicated with parents, collected information, and invited them to school events

• Typed correspondence, reports, documents and forms

Consulate General of Peru, Hartford, CT

May 3rd, 2015 - October 31, 2015

Administrative Assistant

• Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolving customer issues with expediency.

• Excellent written/communications skills with phone and/or customer service

• Intermediate/advanced Microsoft Outlook, Word, Excel and PowerPoint, Mac Platform

• Led "cleanup" of company database and files. Organization to personal, financial and operational records and accelerated data input, processing and retrieval times.

• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Foxwoods Casino, Mashantucket, CT March 29, 2009 - February 3, 2017

Costumer Service

• Money handling experience, dealing with the general public in a fast-paced atmosphere

• Monitored and reported winning patrons and ensured proper payment

Retail Internship 2010

• Kept inventory records of thread inventory.

• Introduced product appeal on new products that are to be sold.

Celia Blanco Insurance Company, Providence, RI 2005 – 2007

• Assisted customers with auto, home, and life insurance payment difficulties.

• Office duties included: answering phones, making appointments.

Volunteer Work:

Back to School of Rhode Island

• Engaged families in their children’s' education and to provide school supplies for all families that attended the annual Back to School Celebration Event.


• Helped students with computer skills

• Organized books and events for the student

• Prepared informational packets for meetings in support of the department

• Clerical duties: faxing, copying, mail distribution, etc.

• Prepared PowerPoint presentations for different events.


1. Grace Gonzalez

Membership Outreach Manager

Neighborhood Health Plan of RI


299 Promenade St. Providence, RI

2. Abigail Deschamps

Administrative Assistant

Classical High School, Providence School Department

797 Westminster St. Providence, RI 02903

3. Jorge Cardenas

Director of Community Relations

Sodexho School Services

(401) 374- 4059

25 Royal Little Drives, Providence, RI 02903

4. AIda Valentin

Parents Engagement Specialist

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