Reservation Agent

Denise M. Hamlin

**** *. ******* **** *., Phoenix. AZ, 85016 602-***-**** **************@*****.***

Objective

To obtain a position that will allow me to utilize my advanced customer service skills.

Skills & Abilities

MANAGEMENT

A natural leader who thrives in a fast paced environment.

SALES

A people person who enjoys working with customers.

Has an ability to form relationships and gain trust quickly.

A fast learner who takes the time to truly understand products.

COMMUNICATION

Great communication skills both in person and over the phone.

CUSTOMER SERVICE

Connects easily with people.

Polite and courteous demeanor.

Listens well and focuses on customer satisfaction.

COMPUTER SKILLS

Knowledge of Microsoft Office programs.

Learns unfamiliar systems quickly.

Easily able to multitask by speaking on the phone while simultaneously working on the computer.

Experience

CUSTOMER SERVICE REPRESENTATIVE LEXINGTON LAW FIRM 2016-2016

Handled inbound calls for clients needing credit repair. Discussed cases with clients and provided professional guidance to not only increase their credit score but to also remove negative items impacting their score.

Stayed focused and on task in a very fast paced environment.

NANNY SELF EMPLOYED 2013-2015

Cared for a small child up until he went to preschool.

Traveled with the family to care for child on vacations.

PERSONAL ASSISTANT SELF EMPLOYED 2007 - 2012

Performed various duties for clients such as running errands, grocery shopping, housesitting, dog sitting, and overnight child sitting.

Staying with one client during minor surgery was an additional duty.

CARETAKER/AIDE SELF EMPLOYED 2005 - 2007

When my father became ill I became his full-time caretaker.

NANNY CAMELBACK DOMESTIC 1998 - 2005

The agency worked to match me with different families in need of nanny care.

Performed a variety of duties for the family, centering on child care. Other domestic duties, such as laundry, cleaning, etc. were performed as well.

OFFICE MANAGER MESSENGER EXPRESS 1994 - 1996

Customer billing, order entry, sales, customer relations.

As the Office Manager, this was a fast paced environment that I enjoyed.

PERSONAL ASSISTANT SELF EMPLOYED 1985 - 1994

Performed duties such as running errands, grocery shopping, housesitting, and dog sitting.

A lot of overnight house and babysitting for parents that needed to travel.

DATA ENTRY VARIOUS LAW FIRMS 1981 - 1985

Worked in accounting, scanning time sheets for attorneys to produce client bills. Always involved in billing and working with the attorneys and secretaries in addition to the others in accounting.

At this time the companies were getting in house computers, requiring the learning of new systems and assistance with installation.

FRONT DESK CLERK HYATT REGENCY 1980 – 1980 (SEASONAL)

Responsible for greeting guests and checking them in to the hotel.

Worked closely with bellmen to assist guests to rooms.

Provided any information guests needed to make sure their stay was the best possible.

RESERVATION AGENT BEST WESTERN INTERNATIONAL 1977-1980

Received inbound calls from customers.

Very fast paced, which is an environment I enjoy. A

fter one year I was promoted in the Group and Tour Department, creating the opportunity for me to work closely with Bus tours and our properties.

Education

HIGH SCHOOL DIPLOMA 1976 PARADISE VALLEY HIGH SCHOOL

Contact this candidate