Customer Service Microsoft Office

Francesca Fuller

**** ******* **** – Joliet, IL *0435 ***********@*******.*** 414-***-****

Summary of Qualifications:

Highly reliable, motivated individual who has a strong drive to be successful. Natural leader and team player.

Absorbing things quickly, and handling multiple tasks efficiently.

Possessing great leadership qualities; such as integrity, dedication, creativity, fairness and assertiveness.

Additional Skills

Experience with AS400

Experience with Microsoft Office

Experience with QuickBooks

Customer service

Organizing and planning

Time management

Detail Oriented and problem solving

Bilingual - Fluent in both English and Spanish

Work Experience:

Manheim Arena

2016-2017

Account Administrator

Managed multiple commercial accounts effetely and provided outstanding service to all parties involved.

Prepared and reviewed all aspects of each account prior to the vehicles being offered at auction.

Collaborated with different departments to ensure information gathered is accurate and properly entered in the database

Constantly exceeded sales expectations.

Prepared numerous reports for clients and our accounting department.

Handled responsibilities of providing assistance to various departments

Greater Milwaukee Auto Auction

2012 – 2015 Milwaukee, WI

Finance Manager

Worked as a liaison between numerous lending institutions and clients such as Chase, Bank of America, Ally Financial and other outside floor companies.

Monitored contracts in transit

Responsible for prepared numerous financial reports and presented directly to CEO

Setting up and transferring funds electronically through an ACH file

Assisted with various departments to attain predetermined goals

Remaining compliant with all current government regulations

Facilitated resolution of customer complaints and conflicts

Reviewed of all license and title documentation to ensure accuracy

Provided great service to over fifty clients on a daily basis

M.G. Muna Enterprises

2009 – 2012 Milwaukee, WI

Executive Assistant to CEO

Provided executive support in a one on one working relationship.

Scheduled and coordinated meetings, appointments and events.

Worked independently on projects from conception to completion.

Acted as a “gate keeper” for direct access to the CEO’s time and office.

Kept the CEO well informed of upcoming commitments and responsibilities.

Prioritized conflicting needs; handled matters expeditiously, proactively, and following through on projects to successful completion, often with deadline pressure.

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