Front Office High School

NIHAR RANJAN PUHAN

At/Po-Angeswarpara, Via-Naugaon Hat

Dist-Jagatsinghpur, Odisha.

Email:************@*****.***

Mobileno:096********/098********

Career Objective:

I want to do my best in a dynamic organization where I can contribute my academic knowledge and personal skills to achieve the goal of the organization and always willing to learn and improve performance.

Strengths:

Self-motivated, effective communicator and challenge accepting are major

Source of strength and can do work on my own or as a part of a team.

Academic Qualification:

+2 Commerce S.V.M. Autonomous in the year of 2008

10thAngeswarpara High School in the year of 2006

Professional Qualification:

Completed degree in National Institute of Hotel management & Tourism.

Completed IT Training in Chennai Radisson Hotel.

Completed job as a Front office Asst. Hotel kamlesh continental, Odisha.

Completed job as Front office Asst. Hotel JINDAL REGENCY,Raigarh.

DUTIES AND RESPONSIBILITIES:

Register guests and assigns rooms. Accommodates special requests whenever possible.

Assists in preregistration and blocking of rooms for reservations.

Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

Understands room status and room status tracking.

Knows room locations, types of rooms available, and room rates.

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.

Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

File room keys ( only for manual room key hotels)

Knows how to use front office equipment.

Process guest check-outs.

Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

Follows procedures for issuing and closing safe deposit boxes used by guests.

Uses proper telephone etiquette.

Uses proper mail, package, and message handling procedures.Courier Mail Register.

Sodexo Food Solutions Pvt. Ltd.

Trainee Supervisor at Welspoon India ltd.Anajar,Gujrat.

Effectively manage a Sodexo-owned property within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times.

Implementing Standard Operating Procedure (SOP)

Responsible for PR with guest and top corporate.

Creating value for our shareholders through efficient operations, appropriate cost controls, and profit management.

Personal Details:

Father’s Name: Mr.Tapan Kumar Puhan

Mother’s Name: Mrs. JharanaPuhan

Date of Birth: 1st july.1991

Language known: English,Hindi,Bengali& Oriya

Marital Status: Single

Nationality: Indian

Hobbies: Reading News Paper, Visiting Historical Place .

Declaration:

I hereby declare that the above given information is true and best of my Knowledge & belief.

Date:-

Signature

Place:- Nihar puhan

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