Support Professional Experience

Location:

Rio de Janeiro, RJ, Brazil

Posted:

June 18, 2017

Contact this candidate

Resume:

Married Address: Estrada do Monteiro, ***. Bl.*. Apto.: 306.

** ***** *** ***** ****** - Rio de Janeiro – RJ. Brazil.

Telephone: +55-21-344*-****

Celphone: +55-21-998**-****

Email: ***.*******@*****.*** // Skype: *********@*******.***

EDUCATION

● System Analyst - Universidade Estácio de Sá -¬ Graduated in 2010.

● Eletronic Technician – E.T.E. Visconde de Mauá - Graduated in 1996.

- Professional register: CREA – n 200-***-****.

COURSES & CERTIFICATES

● CCNA Cisco Certified Network Associate – ID: CSCO12767950

● ITIL V3 FUNDATION- License - 00180586

● Cobit 4.1.

PROFESSIONAL EXPERIENCE

● TechMahindra - It Support Analyst

Period: From 03/12/2015 to 22/12/2016

- Responsible for the support and IT Infrastructure at the client Yah Telecomunicações LTDA

- Contacts with suppliers to define new technologies, equipments and softwares purchase.

- Follow up and provide solution for hardware and software failure contacting suppliers and 3rd party hired companies.

- Responsible for the maintenance and monitoring of the support infrastructure at TechMahindra Office.

- Price of IT equipment, procurement, quotations equipaments.

● TATA CONSULTANCY SERVICES DO BRASIL LTDA - It Support

Period: From 04/2015 to 11/2015

- Support Analyst level II – Customer: Vale do Rio Doce.

- Network monitoring, Switches, Firewall ASA and Routers Cisco.

- Troubleshooting, incident escalation.

● Estaleiro Brasa - IT Analyst

Period: From 08/2013 to 11/2014.

- Participation in IT Project FPSO integration Ilhabela – SBM Offshore.

- Responsible for the maintenance and monitoring of the support infrastructure in the vessel on IT services. - - Creation of user accounts in Active Directory; Security groups; Microsoft Exchange; Email accounts; Directory permissions.

- Management print queues.

- Schedule Backup tapes.

- Support to Ms.Office.

- Support to wireless connection; Assembly and maintenance of PCs.

- Remote Support.

- Installation and configuration of Desktops, notebooks, printers.

- Installation and configuration of Switches Cisco and structured cabling.

● todo! Solucões em Tecnologia S.A - Support Analyst

Period: From 01/04/2013 to 17/07/2013

- Active participation in IT project FIFA Confederations Cup.

- Responsible for a team of four Analysts.

- Installation and configuration of all terminals Ticket's Cup.

- Leader of a team of four technicians.

● Lan Designers - Support Analyst

Period: from 02/03/2012 to 20/10/2012

Client: GlaxoSmithKline Brasil Fundação Roberto Marinho.

- Wireless connection support, printers, installation and software activation; Assembly and maintenance desktops and laptops.

- Support to remote desktop and laptop via DameWare and VNC.

- Installation and outlook configuration.

- Support to video conference.

● HP ( PCTEC Soluções em TI) - Support Analyst

Period: from 02/03/2011 to 13/02/2012. Client: Coca-Cola Brazil.

- Support to Wireless connection, printers, hardware and software.

- Support to Video Conference.

- Installation and configuration of Protheus10 Microsiga.

- Installation and support of the SAP system and the consultants during the implementation process configuration at Anglo Ferrous Brazil.

- Installation, configuration of Hyperion software and user support.

- Installation and configuration Citrix system.

- Remote Support via DameWare, VNC and Remote Desktop.

- Installation and configuration of Outlook;

● CTT Integration Group - Support Analyst II

Period: from 02/07/2008 to 01/03/2011. Client: Anglo Ferrous Brazil.

- End user support.