Customer Service State University

Brittaney D. Harden

**** **** *****, ***. **

Brooklyn, NY 11233

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EDUCATION

SAVANNAH STATE UNIVERSITY, SAVANNAH, GA

Bachelor of Arts, English Language and Literature December 2011 SELECTED WORK EXPERIENCE

PERELANDRA NATURAL FOODS NEW YORK, NY

Customer Service Generalist/Juice Bar Barista June 2013 – Present

• Informs consumers by answering and assisting in health and lifestyle queries

• Engages consumers through active communication and quality customer care

• Tackles day to day tasks enthusiastically and consistently, motivating others to do the same

NYC TEACHING COLLOBERTAIVE NEW YORK, NY

Partner Teacher Resident Present January 2015- June 2015

• Raised student achievement in New York City “high need” schools.

• Performed teacher duties such as lesson planning, data analysis, behavioral management.

• Attended weekly training seminars regarding teacher preparation and strategies. CITY COLLEGE OF NEW YORK, CUNY NEW YORK, NY

Teacher’s Assistant August 2012 – May 2013

• Inspired student involvement and participation by attending classes and offering positive reflections

• Developed interpersonal relationships by interacting with students on a one-on-one bases

• Provided direct aid to professor in all necessary capacities TRANSFERABLE SKILLS

• Great customer service skills

• Extraordinary interpersonal skills

• Editing

• Excellent writing and editing skills

• Ability to engage clients

*See attached writing samples.

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