Manager Customer Service

CURRICULUM VITAE OF KENEILWE OLIVE SEKANO

Personal Data

Surname : Sekano

First Names : Keneilwe Olive

Date of Birth : 04 March 1978

ID Number : 780-***-**** 084

Residential Address : 919 Moraka Street

: Tlhabane

: 0299

Tel Number : 014-***-****

Cell Number : 072-***-****/ 083-***-****

Driver’s License : Learners License

Gender : Female

Nationality : RSA

Health : Excellent

Marital Status : Single

Home Language : Setswana

Other Languages : English, Afrikaans, Zulu, Xhosa and Sepedi

Educational Information

School Attended : H.F Tlou High School

Highest Grade Passed : Grade 12 (Senior Certificate)

Year Obtained : 1995

Subjects Passed : Setswana 1st Lang B (HG)

: English 2nd Lang (SG)

: Afrikaans 2nd Lang B (HG)

: Mathematics C (SG)

: Biology E (HG)

: Biblical Studies B (SG)

: Physical Science F (SG)

Tertiary Background

Name of Institution : Damelin College

Name of Course : Diploma in Business Studies and Administration

Year Obtained : 1999

Subjects : Business Methods, Basic Accounting 1

: Basic Accounting 2, Business English

: Introduction to Law, Business Calculation

: Principles of Supervision, English Language

: Basic Business Principles

Name of course : Diploma in Marketing and Business Management

Year Obtained : 2000

Subjects : Business Communication

: English

: Business Management 1A and 1B

: Consumer and Buyer Behaviour

: Marketing 1A

: Economics 1A and 1B

: Introduction to PC

Company Internal Training

SAP Systems Training – Pick n’ Pay Supermarkets Support Office

RE 21 SAP

Employment History

Job Tittle (Current) : Trainee Manager

Employer : Pick n’ Pay Corporate Store

Overall Responsibilities : Trainee Responsibilities

Period employed : 2009 – 2015 (6 years)

Current Position : Perishable Manager

Stock Management

Replenishment

Merchandising and Sales

Customer Service

Safety and Hygiene

Point of Sale (Money Transfer)

Disciplinary Procedures

Banking

Handling and Managing Grievances

Managing employees performance with excellence

Duties

Managing Perishables Department and Merchandise

Overseeing the whole of fresh department e.g. Bakery, Produce, Deli & Butchery

Administration and filing on OHS and Hygiene

Making decisions on deals with the suppliers

Discussing the production plans with relevant departments

Monitoring departmental waste

Issuing disciplines as part of rectifying non performances

Conducting trainings on safe & working procedure

Responsible for the Inter- branches to the stores within the same radius

Holding promotional meetings

Responsible for total stock focus (e.g. In stocks, Over stocks, Dormant, Obsolete and Expired Stocks)

Ensuring Turn Over

Monitoring Total Shortages

Reference

Name : Mr Paul Masinga Mr Prince Maumela

Occupation : Store Manager Inventory Manager

Company : Pick n’ Pay Supermarkets Pick n’ Pay Supermarkets

Contact Number : 013-***-**** 014-***-****

Cell Number : 072-***-**** 073-***-****

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