Customer Service Technical Support

Jae Yeon Lee

*** ********** ** ******* ** *****

201-***-**** ****.****@*****.***

EDUCATION

Montclair State University, Montclair NJ Aug 2011 – May 2014

• Bachelor of Science in Management Information System

• Dean’s List in Spring, Fall 2013

Bergen Community College, Paramus NJ Aug 2002 – May 2003 EXPERIENCE

Cyberlogitec America Inc., Paramus, NJ June 2015 – Dec 2016

• Infrastructure Department, System Engineer

o Managed and timely upgraded domain servers, file servers and anti-virus server for more than 100 users to be error- free

o Monitored performance, capacity and operational statistics for operating systems, applications and servers including e-mail systems, file and print systems, virus defense, web services and remote access o Administrated Active Directory tasks such as creating user accounts, resetting passwords and creating groups o Configured, installed and maintained all kinds of IT hardware such as desktops, laptops and peripheral devices, ensuring correct security and functional requirements are met o Led system software updates for the entire organization along with consistent maintenance in all sorts of IT matters o Troubleshot technical issues for domestic employees as well as international users in a timely manner through IT Helpdesk

Far East Service Corp., Carlstadt, NJ Aug 2007 – Aug 2011

• Warranty Department, Analyst

o Performed computer hardware maintenance and upgrade, Involved with all IT matters. o Using SQL, analyzed the database that company built compared to the data that Samsung Electronics provided, verified the accuracy and provided updates to correct discrepancies in daily basis o Published defect report and refurbished monitor quantity report for team members in bi-weekly basis o Collaborated with Samsung Customer Service Call Center for in-depth technical support by identifying issues, updating progresses and providing estimated time of service Riderway Inc., Ridgefield, NJ Dec 2004 – Jul 2006

o Responsible for office management, customer services to key accounts, accounting and cash disbursements o Involved with troubleshooting customer related problems and concerns RELEVANT COURSES

• PC Upgrade, Maintenance and Diagnosis

• Business Computer Programming

• Programming and Database Fundamentals

• Database Development

• Advanced System Analysis and Design

SKILLS

Computer Proficient in Microsoft Excel, MS Access and MS Exchange Familiar with Mysql, MS SQL Server, Oracle Xsql, Windows server 2008 and 2012 Language Fluent in Korean

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