Sukhjit Singh

ac0w4r@r.postjobfree.com 408-***-****© Status: US Citizen

SUMMARY

Highly motivated, results-driven IT consultant with 9+ years’ diverse proficiency in leadership and problem solving capabilities. Proven track record of managing frequently changing business priorities while consistently meeting project deadlines. Team player, collaborating at a cross-functional level interfacing with Senior Management, Third Party Vendors, and Customers. Versatile, creative, and dynamic management professional recognized for consistently achieving successful project endeavors.

CORE COMPETENCIES

Integration between people, process and technology.

Ability to assimilate diverse business criteria and perspectives.

Team Development skills.

Motivated achiever with demonstrable ability to recommend enhancement to business process.

Dedication and commitment to achieving goals.

Building relationships with clients, external vendors and business associates.

Creativity and resourcefulness while maintaining the highest degree of integrity.

PROFESSIONAL EXPERIENCE

Highmark, Inc., Pittsburgh, PA 2009 – March 2017

Highmark Health Solutions. 2016 – March 2017

Sr. Business Technical Analyst, Maintenance and Support.

Identify, effectively communicate and resolve project issues while developing risk mitigation plans when warranted including project status to project stakeholders.

Responsible for making first contact with new clients and establishing the outline of each new project.

Worked closely with clients to determine new target customers to go after and ways to bring in new business.

Proven ability to work with all levels of management, and the most senior of Subject Matter Experts.

Ability to work independently and organize workload with minimal direct supervision.

Strong technical, management and leadership skills.

Knack for finding ways to improve business processes and speed up time to market.

Excellent analytical, problem-solving, and decision-making skills.

Excellent verbal, oral, and written communication skills. Excellent presentation skills.

Experience using Business Rule Composer, PegaSystems PegaRULES, Service Manager and Service now.

Deep content knowledge in emerging AI-based technologies such as Business Process Management, Knowledge Management, and Business Rules Management.

Followed up Agile environment for development, design and implementation to meet current needs.

Coordinated Release Go-live weekends. Managed team of support analysts to provide adequate weekend support for minor and major releases.

Highmark Testing Services – TEK System / Highmark INC 2010 – 2016

Responsibilities & Accomplishments:

Responsible for preparing the Test Strategy, Test Plan and test cases, reviewed and analyzed business requirements and functional & software requirements.

Train and mentor a team to use agile methods from RUP project including daily status meetings, weekly iterations, iteration planning meetings, test driven development, continuous integration, constant communication with end users and business analysts, and team.

Worked on documenting a requirement traceability matrix which shows management what was not functionally tested throughout the releases. This has shown management what coverage we need to add to the regression test bed.

Logged Modification Requests and tracked them to completion, which involved coordinating with the development and support group.

Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work.

Responsible for running following Reports:–

oTesting Status Report: Twice weekly this includes Overall Status of all the Projects for the Current Release that includes percentage of testing being accomplished.

oRoot Cause Analysis Report: This report is executed after the end of the release and gives the root cause of all the defects that were raised during the QA period. This Report gives a clear picture showing what the real cause was after the CR’s were fixed. (For e.g. Coding, Requirement Error etc.)

Efficiency & Cost Reduction - attained a 30% overall efficiency and cost reduction in System Test output through implementation of a 24 x 5 staffing model utilizing Distributed Delivery test/development resources offshore.

Increased Productivity - achieved 20% increase in productivity through institution of structured processes and procedures for engaging with business and development teams. This has eliminated numerous hours spent researching issues unnecessarily and has helped to forge strong relationships across units.

Highmark E-business – Aveeva Inc / Arcus / TEK Systems. 2009 - 2010

Liaison between Portal Maintenance and business solution collaborating towards implementation of various projects like, Blue Choice, Transparency Price by Procedure and Blue Account Seamless Integration.

Performed Manual Testing on different Modules of the Application by executing the Test Cases.

Involved in test team review meetings and daily bug triage meetings and coordinated with teams for successful test deliverables on time.

Defining and performing the Test strategies and scenarios with QA Team and ensuring that it meets all the defined business requirements and associated functionality.

Costco Wholesale, WA – eBas Inc / Aveeva Inc. Sep 2007 –Oct 2008

Quality Assurance Analyst

Environment: Enterprise Architect, Visual Studio(2005,2008), BEA Web logic Server, HTML, XML, MS Project, ASP.Net, MS.NET SQL Server 2005, MS Raid, Windows Server 2003,Visual Studio (TFS)

“Order Management System” (OMS) project is the rewrite of existing "Order Power” (OP) system better suited to apply powerful technology like Microsoft.NET, Biz Talk. Order process complete through payment-tech system for authorization all type of Credit Cards. Costco gift card and Credit Card authorization validate through web services.

Long Beach Memorial Hospital, CA - eBas Inc. Aug 2006 – Sep 2007

QA Analyst

Environment: HP Quality Center, QTP, Rational Tools, Rational Clear Quest, Windows 2000/XP, SQL, Java 2

In this project, Medi-soft advanced software is used in the field of medical billing for Long Beach Memorial Hospital, Long Beach to fill out CMS 1500 forms and submit claims to insurance companies. Medi-soft advanced software provides both paper and electronic billing. It has main features like store patient data into different groups, direct electronic billing, Finding claim archives, Print Paper Claims, Print Insurance Billing Reports, Insurance Claim Templates, and Physician/Facility Library.

AT&T Inc., San Ramon, CA - eBas Inc. Jan 2006 – Aug 2006

Sr. QA Tester

Environment: Win XP, VB, HTML, SQL, UNIX, Bugzilla and Load Runner.

AT&T Inc. is one the largest communication holding company in the United States and worldwide, by revenue, and the leading U.S. provider of wireless, high speed Internet access, local and long distance voice, and directory publishing and advertising services.. The application was an Order Management System which has been used to create new orders for U-verse products and wireless Cingular products. The application was developed using ASP.NET, MS Visual, .NET & VB Script to fill the form online.

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