Engineering Customer Service

ELVIS S. HAZEL

** ******* ******, ******, ** **514 203-***-**** (M)

*******@*********.*** http://www.linkedin.com/in/elvishazel

STAFF ENGINEER

SUMMARY

A professional with experience in a variety of Enterprise Engineering Data Management and Configuration Control applications and systems in a CAD/PLM environment for Fortune 50 and 500 companies. Also, an experienced Staff Engineer responsible for engineering change releases and re-engineering processes. A highly motivated team player who effectively balances and manages multiple priorities. Known for continuous business and processes improvement efforts. Consistently promoted to positions of increased responsibilities. A solid awareness and trained in Import/Export Trade Compliance (ITAR, EAR, ECR).

Specialties/Relevant Skills

Engineering Change Management.

Product Life-cycle Management (PLM) systems (Enovia, MatrixOne, ProductCenter).

United Technologies ITC Certificate of Completion:

Export Controls: Military Products (ITAR); Export Controls: Commercial Products (BIS); International Trade Sanctions and OFAC; Doing Business Abroad; Sikorsky ITC BAER Transition to ITC Focal.

PROFESSIONAL EXPERIENCE

TATA CONSULTANCY SERVICES, Edison, NJ 2015 – 2016

An Information Technology service, consulting and business solutions company.

Associate Consultant

Ensured awareness and understanding of Agile Project Management Principles and Methodologies; Cloud Computing Technologies; Internet-of-Things (IoT).

AQUINAS CONSULTING LLC, Milford, CT 2013 – 2015

A Staffing firm that provides IT and engineering staffing solutions.

International Trade Compliance Specialist at Sikorsky Aircraft Corp., Stratford, CT

Supported the Global Trade Compliance needs of the Sikorsky (DSS) Engineering International Trade Compliance (ITC) Group.

Researched and determined accurate Jurisdictions and Classifications of Commodities, SIKORSKY hardware, software, engineering technical data, and defense services under the U.S. International Trade in Arms Regulations (ITAR) and Export Administration Regulations (EAR) and advises where and under what circumstances the item may be exported.

Ensured all export of technical data and defense services (including third party items) are authorized by current Manufacturing and License Agreements (MLA) and Technical Assistance Agreements (TAA).

Reviewed and supported the international travel process, visitor authorizations and disclosures.

Awareness and trained in Export Control Reform.

STANLEY BLACK and DECKER INC, New Britain, CT 2010 – 2012

A global provider of hand tools, power tools and related accessories.

Product Data Management Analyst/PLM Test Analyst/Configuration Analyst

Global administration and configuration management of Engineering Data (Product IP., ECO’s, PLM system).

Administered, supported and aided in the implementation of a PLM system, application servers, data files, database records, Engineering Data, and related processes.

ELVIS S. HAZEL

*******@*********.*** http://www.linkedin.com/in/elvishazel

Product Data Management Analyst/PLM Test Analyst/Configuration Analyst (cont’d)

Performed engineering change review, PLM data cleansing, engineering PLM user support, PLM testing.

Developed, implemented and managed electronic process flow to ensure the configuration management of engineering data models.

Updated and created PERL scripts that customized the PLM software for continuous enhancements.

Monitored system infrastructure to ensure integrity of replication sites.

Developed PLM and CAD Integrator training materials and trained users prior to go-lives and as continuous learning.

Tested 3D models to determine data integrity as more complex models are introduce into the PLM system.

SIKORSKY AIRCRAFT CORPORATION, Stratford, CT 1987 – 2009

A world leader in the design, manufacture and service of military and commercial helicopters.

Staff Engineer

Managed Process Design, Work Instruction Planning, and Manufacturing Support of Electrical Assemblies, Wiring Harness Assemblies and Installations.

Initiated and managed Engineering Changes (EC) to control the revision of Engineering Production Drawings, Drawing Specifications, Source Control Drawings, Engineering Standards and Procedures, and Engineering Bill-Of-Materials (BOM).

Researched the procurement of obsoleted and superceded parts in support of the Material Requirements Board (MRB).

Supported all aspects of Supply Chain partner contract bidding processes, including Suppliers evaluation, Statement-of-Work (SOW), and supporting engineering documentations.

Resolved engineering and production technical issues, utilizing Standard Engineering Applications, and Data/Document Management Systems, all in accordance with Process Engineering procedures and Standard Work.

Created new or modified existing manufacturing drawings using CAD methodology.

Value engineered existing production Change Management Release processes to reduce the Cost-of-Poor-Quality, lead time, and cycle times for Supply Chain partners.

IT Technical Analyst & Specialist

Managed and administered enterprise Product Data Management/Product Life-cycle Management (PDM/PLM) systems and integrated CAD applications to provide seamless data transition throughout the product lifecycle. Developed enterprise system requirements, designs, and process engineering to increase Engineering efficiency and quality. Administered, customized and maintained PDM/PLM applications to support strategic engineering initiatives.

Provided a high level of customer service with reliable technical solutions and information for Engineering issues and requests.

Designed Engineering Change Requests (ECR’s) based on customer suggestions.

Implemented Change Control to achieve operational stability and availability.

Participated in many aspects of Relentless Root Cause Analysis (RRCA), utilizing the Achieving Competitive Excellence (ACE) tools to effectively eliminate the root cause of the discrepancies.

Programmer Analyst/Technical Support

Administered and managed company’s proprietary engineering Data/Document Management applications and systems. Provided a high level of customer service with reliable technical solutions and information for end-users issues and requests. Identified, analyzed, and resolved production problems.

Engineering Technical Assistant

Performed a variety of semi-routine technical duties involving Engineering test laboratories.

EDUCATION

Master of Science, Software Engineering, Fairfield University, Fairfield, CT

Bachelor of Science, Computer Science, University of New Haven, West Haven, CT

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