RICHARD SOYACK

Senior Project Manager

** *** *****, *** ****, NJ 07701

732-***-****

ac0w4n@r.postjobfree.com

SUMMARY

Senior Project Manager with over 20 years of experience delivering integrated solutions in the Telecommunications, Consumer Banking, Health Insurance, Airline, and medical equipment arenas. Significant background enhancing, developing, migrating, converting and interfacing Sales, Order Management and Provisioning systems. Successfully worked through the full SDLC process from requirements, design, testing and deployment. Extensive background interfacing with users, managers and stakeholders to develop “As Is” and “To Be” processes as well as functional and technical requirements. Acted as individual contributor or lead delivering projects on time and within budget.

Patent number: 4456790 (First patent for an ID Chip)

Abstract: There is disclosed an automated hardware inventory system for remote identification of system circuits. The system includes a central processing unit for addressing circuits over a bidirectional communication bus. A memory device and control circuitry is affixed to each circuit for the storage of information to identify each said circuit when addressed by the central processing unit. The identity information includes the vintage of the circuit.

Type: Grant

Filed: February 8, 1982

Date of Patent: June 26, 1984

Assignee: Bell Telephone Laboratories, Incorporated

Inventor: Richard F. J. Soyack

SME in the Software Development Life Cycle (SDLC) and RUP methodology including Project and Delivery management, feasibility analysis, requirements gathering, system design and analysis and testing.

Managed large, complex IT projects.

Well versed in RUP, Primavera, Agile, CTI, ITUP, BABoK, PMBoK, ITIL, eTOM, and SDLC methodologies.

Has facilitated improving processes to shorten the development cycle while effectively managing the project’s scope.

Authored Business Requirements Documents, Systems Requirements, High Level Design, Interface Specification Documents, and Test Plans for OSS/BSS including End-to-End, Marketing, Sales, Ordering, Provisioning, Delivery, Billing, and Service Assurance.

Wrote and executed test plans, test cases and test scripts.

Wrote Order Management, Provisioning and Billing To-Be Process Sequence Diagrams, Process Diagrams, and automation requirements for Metro-Ethernet, and other product sets

Taught Effective Use Case writing at USWest.

WebSphere

MQ, FTP, XML, FIX, HTML

Wrote data design and ETL modeling documents

Developed High-Level, Mid-Level, and low level process flows for Service Fulfillment (Sales, Order Management, Delivery, Provisioning, Activation, Billing and Service Assurance) for VoIP and TDM business products.

Acted as SOA Architect in the telephony industry.

Experience developing Functional requirements - described what the system, process, or product/service must do in order to fulfill the business requirements

Experience developing User (stakeholder) requirements

Experience developing Quality-of-Service (QoS) Standards and Service-Level-Agreements (SLA) (non-functional requirements)

Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters.

Experience developing Requirements Traceability Matrix – very useful for gap analyses.

Experienced developing graphic representations of complex business processes.

Has a thorough understanding of Telecom Industry standards such as TM Forum Frameworx (eTOM, SID, TAM, NGOSS)

JIRA, Rally, ReqPro, Prism, Project, Remedy

Sarbanes-Oxley

Agile Bronze Certification

Technical:

Languages: C, SQL, UNIX script, SED, AWK, XML, FORTRAN, Java, HTML

Middleware: IBM WebSphere, ORACLE SOA Suite, Informatica, Managed File Transfer

Development Methods: SDLC (25 years), RUP (five years), Waterfall (25 years), Agile (five years), ITUP (five years)

Tools: Word, Excel (Including Pivot Tables & Macros), PowerPoint, Visio, Outlook, Project, Access, Project, Rational RequisitPro, HP Quality Center, BMC Remedy, Web Sequence Diagrams, SharePoint, Prism

Hardware & Protocol: ATM, Frame Relay, VoIP, LAN/WAN, DSL, DSn, OCn, BVOIP, SONET Ring, SS7, SIP, Wireless, MPLS

Cloud: SalesForce.Com, SDN, NFV

Business Systems: EFMS, CRIS, GFP Data, GCP

Telco Product Sets: Metro Ethernet, IPVPN, Centrex (Analog and ISDN), DIA & EIA, ISDN PRI, etc.

Other: Business Services Networks, CMM, CMMI, Oracle, SQL Server, MySQL, Requirements gathering, writing and tracking MS Office Suite

Business Modeling Tools: MS Visio, UML, Web Sequence Diagrams, Blue Works, Rational Requisite Pro, JIRA, Rally, Rational ClearQuest.

Databases MS Access, SQL Server, Oracle

Tools and Packages Quality Center, MS Visio, MS Project, BMC Remedy, SalesForce.com, Oracle CRM

Methodologies: RUP, UML, IT/UP, Agile, ITIL, Waterfall

Testing Tools Quality Center,

EXPERIENCE

Stryker/Rubicon Red May 16-Sept 16

Lead Technical Analyst/Project Manager/Delivery Manager

Mahwah, NJ

Gather, write, and manage integration requirement for B-to-B E-commerce transactions for order management (EDI), using ORACLE (SOA, ERP, CRM), INFORMATICA, MFT, EAI [to prevent silos])

Manage Middleware project through the entire life cycle

Led a team of developers and testers

Accenture/AT&T DETS Mobility Sales PMO Feb 15 Sept 15

Senior Project Manager/Delivery Manager

Middletown, NJ

Responsible for managing Information Technology programs and projects ensuring that all the program/project deliverables were implemented on time, on budget, within scope, and meeting the expectations of the program/project stakeholders. Ran Waterfall, Lean, and Agile (as Scrum Master) projects. The projects were Next Generation OSS/BSS, mobility projects using SalesForce.com.

Cognizant Technical Solutions, Worked Remotely Aug 14 Feb 15

Lead Integration Business Analyst/Architect/Project Manager

Integrating Telco Order Management Systems (Order Management, Billing, and Provisioning)

Gathered E-commerce requirements

Wrote As Is/To Be Sequence and Process Diagrams & Document

Wrote Business Requirements for Order Management, Provisioning and Billing (SalesForce)

Wrote Interface Specification Document

Led a team of five Integration Architects

The projects were Next Generation OSS/BSS, mobility (TracFone) and Next Generation OSS/BSS wireline-LAN (Rochester Telco) projects.

Oracle SOA suite (SOA, ERP, CRM), EAI [to prevent silos])

Tech Mahindra, Middletown, NJ Aug 13 Jul 14

Tester/ GFP Tech Manager/

The project is AT&T Global Fault Platform which automates the collection of alarms from the global network, the correlation of those alarms, automated trouble shooting and tracking.

Reviewed the system requirements and design documents

Prepared the test plan based on the above.

Wrote and executed the test cases for AT&T’s Global Fault Platform using HP/QC for test cases, SCME for MRs, UNIX, XML for testing purposes, and SQL

Provided End-to-End test and service assurance support.

SDLC-Waterfall & Agile

The projects were OSS/BSS, wireline projects.

Used ReqPro, JIRA

Verizon, Worked Remotely Apr 12 Feb 13

BVoIP Provisioning Architect

The Project was to enhance the Verizon BVOIP OSS/BSS Ordering and Provisioning Systems to support new features. My role was to understand the end-to-end Verizon BVOIP OSS/BSS and to work with the different business areas, systems engineers, architects and developers to ensure that the enhancements fit in with the overall architecture and provided quality to our stake holders. The project used SDLC, RUP, and SOA.

Responsibilities:

Reviewed all Business and Systems Requirements

Solution Architect for BVoIP Next Generation OSS/BSS systems, insure that the enhancements fit into the architecture and followed best practices.

Act as the Verizon BVoIP Provisioning expert on projects which included:

oPorting out solutions

oRetail BVoIP Fraud Blocking

oFirewall tunneling provisioning

Analyzed system and business functions supported in several ticketing and customer facing systems.

Provided proposals to migrate functionality in target architecture systems.

Interacted with business partners to understand current business functions and suggest innovative solutions to provide similar functionality at minimal cost in target system.

Author functional and nonfunctional system requirements.

Collaborated with development and test teams to review design and test docs and ensure they confirm to the feature functionality that was requested in the system requirements.

Used ReqPro for gap analysis

Wrote High Level Designs in full Use Case format

Designed Tier 2 Process Flows

“As-is” and “To-be” work flows using UML

Reviewed Data Modeling Documents

Oracle SOA Suite (ERP, CRM)

Waterfall & Agile

IBM Global Business Analyst Apr 11 – Oct 11

Worked Remotely

Senior Project Manager/Business Analyst

The Project was to implement the new SDLC IBM Cycle Time Improvement initiative and the IT/UP process at AT&T and insure compliance. My role was to review Business and Systems Requirements to insure that they conformed to the SDLC process and to BABOK and PMBOK standards, I was also responsible for reviewing/writing the HLD and the “as-is” and “to-be” processes.

Insured that Cycle Time Improvement initiative and ITUP, based on BABOK and PMBOK, processes are followed by all team members

Facilitated JAR and JAD requirements sessions.

Improved requirements gathering and tracking methods

Identified issues and action items working with team members to insure closure

Reviewed Data Modeling Documents

Used ReqPro for gap analysis

As-is” and “To-be” work flows using UML

Waterfall & Agile

Java

CRM & ERP

The projects were OSS/BSS projects.

CitiBank, Long Island City, NY Mar 10 – Dec 10

Business Analyst Expert

The project was to use Actimize to prevent retail banking fraud during ATM, on-line, teller and other retail banking transactions. My role was to facilitate the JAR and JAD session, review the Business Requirement of the other Business Analysts, mentor the junior business analyst and set up and administer Rational Requisite Pro.

Tracked Business Requirements for an electronic fraud detection system using Actimize and Adeptra

Requirements Manager

Managed the installation and training of the Req/Pro thin client

Tracked all requirements using ReqWeb/Pro

Administrator of the Requisite/Pro thick client and the Requisite/Pro thin client of the data base servers

Also taught other business analyst how to use and administer ReqPro.

IBM, May 07 – Apr 09

Denver, Chicago, San Diego,

Worked Remotely

Project Manager /IT Specialist/Architect/Business Analyst

Insured that Cycle Time Initiative and IT/UP processes are followed by all team members. The Project was to implement the new SDLC IBM Cycle Time Improvement initiative and the IT/UP process at AT&T. My role was to review Business and Systems Requirements processes to insure that they conformed to the IT/UP SDLC process

Was also JAR facilitator/Scrum Master with a major telecommunications company, and assessed systems engineering requirements and processes at another major telecommunications company and instructed those systems engineers and business analysts in effective requirements gathering, writing effective Use Cases, User Stories and following successful processes for improving the development cycle. This project used Agile.

End-to-End Systems Engineer integrating and implementing large AT&T IT project (SharePoint installation)

Identified issues and action items worked with team members to insure closure

From July 29, 2007 until March 21, 2008 I was the Business Analyst and Scrum Master at the Health Care Service Corporation (HCSC) which is the service company for several Blue Cross/Blue Shield companies. At this project was heavily involved in requirements gathering, requirements tracking, configuration management, performance testing and tuning.

Identified data sources, provided data flow diagrams and documented the process

Led a successful effort to add JAR/JAD facilitation as an IBM GBS offering.

Reviewed Data Modeling Documents

Used BABOK and PMBOK as guidelines

Used ReqPro and DOORS for requirements management and ClearCase and ClearQuest for configuration management, BMC Remedy for incident tracking and Quality Center for test.

Ran the daily Agile Scrums

Taught QWEST systems engineers how to write requirements and test cases

Developed UAT plans and test cases

Developed load and stress test plans and test cases

HP/QC Test Tool

Wrote systems requirements and high level design

Wrote requirements in Use Case format

Wrote SQL scripts to extract data and table constructs.

Managed EAI projects

UML

Matrix managed 10 Business Analysts and Systems Engineers

SDLC Waterfall & Agile

SOA

The projects were OSS/BSS projects.

Primavera & MS Project

Telcordia Technologies, Riyadh, Saudi Arabia May 06 – May 07

Business/System Analyst/Project Manager

Advised clients on Best Practices for Next Generation Network Management Systems and Operations Processes for telephone networks and OSS.

As a Business Analyst I gathered data and wrote a Business Requirements for an integrated order management system, billing system, provisioning system (Granite), element management system, network management system and work force management system.

Established the Quality Assurance Plan for the OSS and the systems.

Was “the hands” on systems engineer on a Service Delivery, Inventory, Sales, Billing, Marketing, and Service Assurance, for tier 1, tier 2 and tier 3. Also functioned as a process expert.

Identified data sources, provided data flow diagrams using UML and documented the process

Wrote the requirements to extract data from the identified databases, transform that data and load it into downstream databases (ETL)

Reviewed Data Modeling Documents

Wrote requirements in Use Case format

Wrote SQL scripts to extract data and table constructs

Used ReqPro for requirements management.

Chaired the Change Control Board.

SDLC

SOA

SBS International, New York, NY 09/2004 - 05/2006

Lead Project Manager/Lead Systems Analyst/Architect/Business Analyst

Gathered data, negotiated and defined systems requirements, elicited and wrote business requirements for a work flow management NGOSS that insured airline flight crew compliance with Federal Airline Regulations and union contracts

Developed Tier 1, 2 and 3 Process Flows

Monitored Federal guidance and rule promulgation to ensure that requirements and subsequent phases of the projects are updated to reflect new guidance and rules and change requirements incorporate them

Worked closely with the business stakeholders to capture business needs and business requirements

Wrote requirements in Use Case format

The environment was Object Oriented and the process was RUP.

Member of the Change Control Board insuring the integrity of the requirements and insuring that proper CM practices were followed for the protection of our client airlines.

Wrote requirements in Use Case format.

Prepared process flows using UML.

Prepared the CCB review packages for the client airlines.

Hands on with ReqPro for requirements management, and ClearCase and ClearQuest for configuration management.

Ran the daily Agile Scrums

Developed UAT plans and test cases

Identified data sources, provided data flow diagrams and documented the process

Wrote SQL scripts to extract data and table constructs

Agile/RUP was the development process.

Report generation.

Used BABOK and PMBOK as guidelines

Telcordia Technologies, Piscataway, NJ 01/1999 - 02/2001

Lead Project Manager,Lead Business Analyst, Lead Architect, Test Lead

Worked closely with the business planners and business users to elicit and write business needs and business requirements

As a systems engineer/business analyst worked on service delivery, sales, billing, marketing, and service Assurance for tier 1, tier 2 and tier 3.

Functioned as a process expert at US West while leading a team that reviewed 27 development organizations to determine if they would pass a CMMI Level 2 audit. Advised those who fell short on how to improve their processes and helped them to rewrite their configuration management practices.

Also developed the complex Operations data necessary to make intelligent investment decision about capital investment for KPN in Netherlands and StarHub in Singapore both of which were exploring entering new telecommunications areas. This was in two separate projects and I was sub-contracted to SAIC..

Wrote systems requirements and high level design

Wrote requirements in Use Case format.

Identified data sources, provided data flow diagrams using UML and documented the process

Developed UAT plans and test cases

Wrote SQL scripts to extract data and table constructs

Used BABOK and PMBOK as guidelines

AT&T Bell Labs, Middletown, NJ 02/1977 - 06/1998

Manager, Lead Project Manager, Business Analyst

Managed the integration and implementation of CDIS, a T1.5 provisioning system

Worked as a systems engineer, business analyst and manager of systems engineers, business analysts, project managers, system testers and systems integrators.

As a systems engineer was hands on for Service Delivery, Sales, Billing, Marketing, and Service Assurance Business and Operations Support Systems, for tier 1, tier 2 and tier 3.

Project Manager for PBX systems.

Also functioned as a process expert and helped established Quality Assurance and Configuration Management Processes that were adopted in the Bell System.

Prepared budgets and financials

PBX OA&M SME

Identified data sources, provided data flow diagrams and documented the process

Billing & Provisioning SME

Wrote supply chain business requirements

Developed UAT plans and test cases

Wrote Applications in C and JAVA to aid in investigating the root causes of problems

Wrote SQL scripts to extract data and table constructs

Wrote shell scripts to aid in gathering data.

TRAINING

Service-Oriented Architecture

EAI Architecture

SQL

AT&T Management Training

Rational Tools

TIBCO Architecture and Design

MS Net

Quality Center

Agile Boot Camp

HIPAA

CERTIFICATIONS:

Agile Bronze Certification

EDUCATION

Bachelor's Degree in Electrical Engineering, Monmouth University, United States of America,

Associate in Science in Engineering Technology, College of Staten Island, United States of America,

Rutgers, Executive Education, School of Business Project Management Professional Certificate (completed May 28, 2017)

On-Line Washington University, St. Louis tutorial- Tutorial on OpenFlow, Software Defined Networking (SDN) and Network Function Virtualization (NFV)-(Completed May 30, 2017)

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