Lisa Belk

**** **** ***** **

Rockwall, *****, Texas, US

Mobile Phone: 214-***-****

Secondary Phone: 972-***-****

E-mail: ac0w49@r.postjobfree.com

objective

Store Manager, where my intensity, sense of urgency, attention to detail, and diligence will be used to drive sales and build customer loyalty. Leadership of a store team who understands the global brand direction while incorporating the preferences of the surrounding market.

Functional summary

Retail manager with seventeen years of experience supporting store managers and teams of executive managers, as well as, managing multiple units. With particular expertise in handling many projects at once, meeting deadlines, inventory, and working in an ever-changing environment. Exceptional ability to communicate with all levels of management, co-workers, customers, and vendors. Ability to give presentations to small and large groups. Focus on training and developing others. Handled profit and loss budgets up to $1.4 million.

Summary of qualifications

2003-2011 Walgreens Pharmacy Garland, Texas

Executive Assistant Manager

Assist store manager with daily store operations including, but not limited to; sales, inventory control, scheduling, interviewing, orientations, reconciling ledgers, cash reports, and training of entry level managers. Coordinating with the pharmacy manager in maintaining a high level of customer service for patients. Organizing reset and revision schedule, and managing deadlines for major transitions for sales floor set-ups. Required knowledge of sales figures and goals with application to building displays and creating markdowns to generate sales increases.

Employment

June 2015-Present H&R Block, DFW Market

Area Manager

Oversee all aspects of office operations for 4 Tax Offices. Recruit, Train, and develop Tax Professionals and Receptionists for seasonal employment for 100 days of the tax season. Ensure that schedule is met and clients will receive an impeccable tax interview and accurate tax return, Order supplies. Prepare payroll. Review deposit statements. Reply to client concerns via Client Experience Survey.

May 2012-June 2015 Mattress Firm Garland, Texas

District Sales Trainer

Manage Store Sales and execute marketing sales plan as set by corporate office. Lead sales staff to achieve fiscal budget. Train and develop assistant managers. Train and orientate managers in training. Facilitate and coordinate training classes for small to large groups. Oversee finance program and advise other store managers concerning multiple programs. Coordinate volunteer activities.

August 2011-April 2012 Mattress Firm, DFW Market

Store Sales Manager

Oversee all aspect of store operations. Including but not limited to customer service. Inventory. Receiving shipments. Submtting sensitive information to corporate regarding customer credit applications. Facilitating warranty replacement process for customers. Maitaining cash drawer reports. Open and closing procedures.

November 2003-August 2011 Walgreens Rockwall, Texas

Executive Assistant Manager

Assist store manager with daily store operations. Act as store manager in his/her absence. Maintain pharmacy technician license and certification to adequately assist with pharmacy operations. Train and supervise employees and entry level managers. Completed Applied Drug Store Management Program (ADSM).

June 2000-July2002 Target Dallas, Texas

Executive Team Leader-Team Relations

Coordinate all hiring and orientations for store level positions for executive management team. Hold orientations for new hires. Oversee scheduling for store. Coordinate volunteer activities. Served as Safety Captain.

Education

1996-2000, 2007-2008 Southern Methodist University Dallas, Texas

Bachelor of Arts/ Psychology

REFERENCES

Upon Request

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