SUMMARY

SKILLS

WORK HISTORY

EDUCATION

KARI ANN TICE

*** ******** ***** ****, **********, PA 15235 • C: 412-***-**** • ac0w41@r.postjobfree.com Certified Volkswagen advisor with experience in fast-paced service environment. Motivated, personable and professional under pressure.

Exceptional communication skills

Highly organized

Strong client relations

Quick learner

Creative problem solver

02/2016 - Current

Service Advisor

Day Audi VW - Monroeville, Pennsylvania, United States Listened to customer's concerns and accurately communicated such needs to technicians through repair orders. Attaching proper notation; "walk around" form, customer's history, appointment order "PWO", warranty forms, and recall notifications.

Generated estimates from repair orders, advised on necessary repairs, recommended maintenance, and additional services.

Maintained communication between foreman, technicians, and customers regarding promise time and progress.

10/2011 - 03/2015

Owner/Director

West End Children's Center - Pittsburgh, PA

Controlled administrative, operational, financial and logistical areas of facility. Billed and managed numerous client accounts.

Adapting communication tactics for differing client needs. 2011

Associate of Science: Psychology

University of Phoenix - Pittsburgh, PA