Joseph Keenan

Technical Support Representative

Gastonia, NC 28054

ac0w2s@r.postjobfree.com - 201-***-****

Objective

To continue a path in gaining experience and knowledge. To better myself as a person and an associate where my skills and education can be utilized

Qualifications and Skills

Seven years of experience in the alarm industry providing technical support for Small Business and Residential alarm products, CCTV and Home Automation. Proficient with Dahua, Hikvision, 2GIG, Alarm.com, AXIS, GSM Radios. ZWAVE, WIFI Cameras, Honeywell, GE, DSC. Internet savvy, fluent in the Microsoft Office Suite, Share Point, typing, some knowledge of HTML, port forwarding, Adobe PhotoShop, Flash, and Dreamweaver. Worked on computers throughout my life as a hobby. Fast paced learner.

Experience

Product Support Representative

ADT Security Services - Totowa, NJ - May 2010 to May 2017

Provide advanced technical, product, and services solutions to ADT North America, Puerto Rico and Virgin Island technicians, sub-contractors and sales representatives over the phone or email. Assist associates in selling, installing, and servicing commercial and residential security systems and knowledge of down loading software. Assist in product testing and evaluations of fire alarm equipment. Interface with data departments regarding downloader software and data communications. Document cause and result of calls contributing to group knowledge base. Provide Mastermind signal interpretations to field technicians. Designed, organized, and maintained a Share Point site for our group. I also created an HTML based website to act as an emulator for various interfaces of DVRs and NVRs.

Help Desk/Technical Support

EarthCam Hackensack - Hackensack, NJ - August 2009 to April 2010

Configure, prep, support and troubleshoot issues dealing with EarthCam camera systems. Provide technical customer service over the phone to clients and technicians out in the field, dealing with either installations or network configuration. Create, maintain and regularly work on daily reports and standard operating procedure reports.

Sales Associate

Walmart Secaucus - Secaucus, NJ - September 2004 to August 2009

Stock merchandise and inventory; work register, organize aisles of department; tend to customers, including answering questions; assemble equipment; flexibility in working in all Departments. Many years of customer service skills acquired.

Teller

Capital One Bank - Ridgefield, NJ - December 2008 to May 2009

Process customer transactions, provide quality customer service. Ensure that the day’s finances were

accurate. Answer questions and suggest bank products to clients.

Education

Passaic Community College Paterson - Paterson, NJ - January 2016 to Present

Networks Systems Administrator - Certificate

Lincoln Technical Institute - Paramus, NJ - January 2009 to March 2010

An intensive 900-hour program combining theory and hands on practice

Technical Skills:

Operating Systems: Windows NT 4.0, Windows 95/98, Windows 2000 Professional / Server

Hardware: Desktop Units, RAM, Motherboards, File Servers, Hubs, Bridges and Routers

Services: DNS, DHCP, RIS, WINS

Hands-On Training:

Assembly/Disassembly of PC computer systems

Installation of Computer Hardware and Peripherals

Installation of Operating System such as Windows 98/NT/Windows 2000 Pro and Server

Network cabling and administration

Installation, Configuration & Administration of Microsoft Windows 2000 Professional

Installation, Configuration & Administration of Microsoft Windows 2000 Server

Implementation and Administration of a Microsoft Windows 2000 Network

Management of a Microsoft Windows 2000 Network

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