Jane Weissman

Westborough, MA ***** ac0w2f@r.postjobfree.com 508-***-****

Expertise

Outstanding Client Services/Operations Manager who maintains the highest level of customer service and internal process optimization through efficient team and client management

Revenue generation and renewal, revenue and expense forecasting

Manager of many direct and dotted-line team members

Client-facing service, problem discovery and resolution

Account-Based Marketing (ABM), Campaign optimization, lead generation

Respected multi-business unit liaison including sales, marketing, finance and operations

Expert at process improvement that serves a variety of disciplines

CRM experience (SalesLogix, Salesforce)

Solid Office Management skill set

Experience

International Data Group (IDG), Framingham, MA, 2001 –2017

Senior Client Services Manager, IDG Communications, 2015-2017

Client Services Manager, IDG Connect 2010-2015

Sales Operations Manager, Network World/IDG, 2001-2010

Achieved annual lead generation revenue goals of $6m+ by supporting demand generation business as well as renewals including forecasting revenue and expenses.

oUS Management Liaison of IDG’s call center team in Dublin, Ireland

oManagement role with many IDG business units to guarantee pipeline results

oManagement of multiple employees –both direct and dotted-line

oLiaison with all teams to ensure effective lead generation delivery and reporting including finance, account services, sales and sales operations

oDirect client-facing responsibilities including trouble-shooting problem accounts, leading campaign manager/sales team in discovery, campaign optimization and resolution calls.

oLead campaign managers and sales team in discovery, campaign optimization and resolution calls as well as direct client trouble shooting

Key member of IDG Sonar team –IDG’s Account Based Marketing (ABM) strategy

Data General/EMC, Westborough, MA

Leasing Operations Manager/Funding Manager, prior to 2001

Achieved lease booking goals and renewals by leasing contracts and operations team of 10 contributors including credit/collection and bankruptcy filing for clients

Rolled out automated lease billing system

At Ease Computing, Inc., Westborough, MA

Office Manager, Bookkeeper, 1998 to present

General office management for small business

Organize and maintain all day to day office functions

Awards

Recipient of multiple management and peer nominated awards, most recently IDG

Communications CEO Award as Senior Client Services Manager.

Education

Bentley University, Waltham, MA Bachelor of Science: Business/Management

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