Summary: Highly stimulated and enthusiastic individual with over 15 years of experience working in logistic, logistic management, security and security operation management environments. Hands-on experience in management operation and tracking shipments and providing customers with advice and alternatives. Appropriately manages documentation and billing issues. A team-player who is recognized for providing exceptional customer service.

SKILLS

• Attention to detail

• Negotiation

• Project completion

• Goods transportation

• Documentation

• Shipment issues resolution

• Workplace safety

• Sanitization

• Facilitation

• IT Support

• Relationships development

• Physical stamina

• Computer: Word and Excel

• Demonstrated imitativeness

• Creative problem-solving

Professional Experience

Frontline Technology Solutions/ Travel Tab 12/2016-Current

Performance Supervisors

Taken an active leadership and development role managing Performance Associates at the client location and/or geographic territory.

Create and complete daily/ weekly location achievements through proper forecasting and reporting.

Ability to analyze and solve computer and connectivity problems in a variety of application.

General knowledge of software programs in current use GPS technology.

Troubleshooting problems with the user’s phone, software or hardware and repairs and replaces computer components and necessary.

Assists with installation, testing, operation troubleshooting and maintenance of any hardware and software systems.

Prepares material, organizes and teaches software classes for employees.

Researches and stays current on software and hardware systems, documents work done on hardware and software issues.

Swift Transportation, Decatur, GA. 02/ 2015– 12/2016

Position: Safety Compliance

Collaborated with other departments (e.g., Risk Management, Internal Audit, Employee Services, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution. Consults with the corporate attorney as needed to resolve difficult legal compliance issues.

Identified potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.

Worked with the Human Resources Department and others as appropriate to develop an effective compliance training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers.

Developed, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct. Manages day-to-day operation of the Program.

Responded to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations.

Identified potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.

Capital City Protective Services, Hyattsville, MD 03/ 2014 – 02/2015

Position: Captain of Police Services/Assistant Instructor

Negotiates contractual terms, conditions, pricing, renewals and modifications of security and police services for residential communities, commercial developments and special events. *My contractual negotiation resulted in a net profit of $1.5 million in 2014.

Developed and implemented standard operating procedures for defensive tactics, non-lethal weapons, use of chemical agents and deadly force, for the law enforcement training academy.

Facilitated the logistics for training of more than 2,500 students seeking careers in law enforcement.

Respond to customer relation issues and escalations. Researches issues to identify and isolate problems, gather, analyze and organize facts, and recommend solutions pursuant to regulations, ordnances or statute.

Compose comprehensive incident and personnel reports for further investigation and administrative rule.

Create and manage the working schedule for 55 officers; respond to leave and related personnel issues. Also managed the dispatch and distribution of officers to 13 properties in the DC and Maryland area.

Generate daily, weekly and monthly reports that measure performance, statistics and other metrics.

Coach Officers in the use of tone/manner exercises (i.e., soft skills).

United States Marine Corps (various locations) 12/2004 – 12/2013

Logistics/Distribution Supervisor, 11/2011 – 12/2013

Excellent computer skills and knowledge in basic networking configurations.

Experience and demonstrated proficiency in Windows 10 and Windows server 2010 Operating Systems to current.

Strong Client relationship shills.

Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of transportation equipment.

Ability to provide and maintain detailed documentation on each job.

Strong organizational and creative problem solving skills as we as good planning and technical equipment troubleshooting skills required.

Fleet Anti-Terrorist Security Team Leader 09/2008 – 11/2011

Performed and enforced the full range of security force duties within the military installation

Apprehended and detained violators of various laws, rules, and regulations

Transported and delivered offenders to the Federal or civil law enforcing authorities for arrest and/or posting of collateral

Dispatched personnel and equipment to assigned locations and according to emergency situations

Performed the full range of Base Entry Controller and commercial vehicle inspection duties.

Inspected credentials and clearance levels for individual accessing secure U.S. government installations

Conducted random vehicle searches of vehicles entering U.S. government installations and elevated suspicious situations to higher ups for action

Performed random antiterrorism measures in accordance with applicable instructions

Performed the full range of duties for defending protection level resources (Patrol, Security Response Team (I-SRT & E-SRT)

Logistics Coordinator, 03/2005 – 09/2008

General knowledge of software programs in current use of Microsoft Office and Windows.

Ability to prioritize and multitask work.

Ability to analyze and solve computer and connectivity problems in a variety of applications.

Ability to communicate technical information to computer users in a manner understood by non-technical staff.

Ability to communicate technical information to computer users in a manner understood by non-technical staff.

Ability to produce written reports and write effectively.

Ability to research and learn new technologies and expand knowledge base..

Education & Training

American InterContinental University– Bachelor of Science, Criminal Justice

Professional Development

Advanced Logistics Management, Advanced Inventory Management

Distribution Operations, Standards and Procedures Compliance

Leadership and Supervision, Diversity Training

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