Joe Saraiva

**** ************ ***** *******, *****, 77066

832-***-**** ac0w14@r.postjobfree.com

OBJECTIVE

To contribute to the overall success of a dynamic team through the use of my customer service background and related experience.

EDUCATION

American Military University – Sports Science Major (Online) May 2015 – Present

Linden High School – High School Diploma 2009

SKILLS

Proficient in Microsoft Office Suite

Inventory management

Customer service

E2 (ERP System)

53 WPM

Production Control

WORK EXPERIENCE

Collectors Firearms Inc. – Sales / Customer Service Representative (Houston, TX) September 2015 – September 2016

Worked as a team member to provide highest level of service to customers

Shared product knowledge with customers while making personal recommendations

Conducted daily background checks on potential customers

Maintained friendly and professional customer interactions

Handled all customer email inquiries

Assured ATF Compliance and all internal policies regarding the selling and handling of Firearms were adhered to

Pratt Industries - Customer Service / Account Representative (Dayton, NJ) June 2015 – July 2015 (Contract)

Coordinated all inventory related issues between Pratt and the customer

Worked closely with Warehouse Manager, Quality Manager, and Production Manager to insure inventory accuracy is maintained

Maintained spreadsheet of daily IRA for both customer product and packing materials

Provided all feedback to the customer in a timely manner

Researched all cycle count discrepancies and makes appropriate system adjustment

Daily filing of paperwork

Assuring pick-ups were being handled correctly

Delegated duties to forklift drivers and proper pallets were being placed in designated location

Working with production manager and account manager for shipping and expediting purposes

Precision Metal Machining Inc. – Production Manager / Inventory Control (Carlstadt, NJ) September 2011 – November 2014

Production Manager

Oversaw all Manufacturing operations

Worked alongside shop leaders and their departments for problem solving

Executed customer delivery dates

Encouraged use of new techniques and focus on fact based problem solving

Managed specific projects to achieve delivery and quality goals

Reviewed processing documents and procedures

Inventory Control Clerk

Maintained and transferred massive quantities of inventory products

Maintained daily logs of activities and completed work

Unpacked and inspected incoming shipments; rejected damaged packages; recorded shortages

Operated fork-lift truck and hand truck for transportation of parts and packages from shipping/receiving area to the proper destination

Managed files, spreadsheets, and miscellaneous documents

Kept a well clean and organized work environment

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