Manager Project

LAURA LEIBOWITZ, PMP

***************@*****.*** 510-***-**** / 510-***-****

WWW.GOODVENDOR.NET OAKLAND, CA 94611

QUALIFICATIONS

20+ years of in-depth experience in Project, Program, and Vendor Management, ensuring on time and on budget delivery of a wide range of technology products. A thought leader in the Vendor Selection and Management arena, creating new vendor selection processes that reduce decision time from months to weeks and ensure optimal vendor selection based on the customer-specific requirements. These tools and processes have been effective in saving companies millions of dollars through better vendor selection, negotiation, and implementation. Skilled in various methodologies, including Agile and Waterfall. AREAS OF EXPERTISE

Project, Program & Portfolio Management Requirements gathering System design & testing Process engineering Vendor selection & management Training and documentation Managing internal/external development Business Process Design & Optimization PROFESSIONAL HISTORY

KAISER PERMANENTE Oakland, CA

Principal Program Manager (Consultant) 2015 - 2017

Managed a $30M upgrade of nationwide Cisco Call Manager clusters, including replacement of thousands of end-of-life servers, routers, and voice gateways. The internal team included 8 Project Managers, plus a large external vendor for the design, on-site replacements, and software upgrades.

Managed the development and implementation of Microsoft Project Online to support tracking of projects upgrading the WLAN and VoIP infrastructure at 800+ Kaiser locations. Worked with stakeholders to design project templates that incorporated best practices based on past deployments. ROBERT HALF San Ramon, CA

Senior Program Manager (Consultant) 2013 – 2015

Managed a $70M development and global deployment of a Salesforce-based system to replace Robert Half’s most significant home-grown legacy system. The team included 10 Project Managers, and nearly 200 employees and consultants. On time and on budget, the first global deployment netted recognition and congratulations from the President of Robert Half, and a standing ovation from delighted users. ARMANINO CONSULTING San Ramon, CA

Senior Project Manager (Consultant) 2012 – 2013

Managed the successful deployment of Microsoft Dynamics AX for clients in various industries, including: semiconductors, desalinization equipment, biotech, and software development.

Led multiple simultaneous remote teams of highly-skilled Business Analysts in Finance, Manufacturing, Project Management, HR, and reporting modules of Dynamics AX, plus client data migration. ELEVATE-HR Parsippany, NJ

Senior Project Manager (Consultant) 2012 – 2013

Managed the successful deployment of Microsoft Dynamics AX HCM ISV software for clients in the US, Canada, and Europe in various industries, including: construction, packaged foods, sleep systems, and telecommunications.

Documented client requirements for product customizations, and provided a conduit between in-house developers and clients to expand product functionality based on market need. NEXTG NETWORKS Milpitas, CA

Senior Program Manager (Consultant) 2010 – 2011

Managed the definition, development, and deployment of a Project Management system that revolutionized the build out of NextG’s telecommunications networks. Led a team that interacted with LAURA LEIBOWITZ, PMP PAGE 2 OF 3

over 25% of the company staff to define current business practices and pain points, then translated them into product requirements and vendor selection criteria. Based in SharePoint and Microsoft Project Server, this system provides a centralized solution for managing project progress, company assets, and document libraries. Delivered the system on time and 40% under budget.

Led the replacement of an Epicor financial system with Microsoft Dynamics AX, including an internal team and an external Systems Integrator.

THE CODE WORKS, INC. /ROBERT HALF INTERNATIONAL San Jose, CA Director, Professional Services (The Code Works) 2007 – 2010

Managed a team of 10 Software Developer and Business Systems Analyst consultants, with seniority levels from Basic to Principal. Coached consultants through customer engagements, and maintained weekly dashboards for status reporting. Ensured that team members were optimally distributed among consulting engagements with minimum downtime.

Served as Engagement Manager to Robert Half International, generating over $2.5M in additional SOW revenue and ensuring consistent, on time, on budget, on scope delivery of all Code Works deliverables. Consultant Program Manager / Senior Project Manager (Robert Half International) 2007 - 2010

Served as Program Manager for a $26M PeopleSoft 7.2 to 9.0 upgrade with a team of over 150 people, impacting hundreds of employees and tens of thousands of temporary and permanent staff. Developed the project’s first consolidated effort-based project schedule and budget representing the activities of all Program areas, driving the ultimate success of a project that had taken over six years to deliver.

Consistently managed cross-functional teams in delivering successful projects up to 25% under budget and up to a month ahead of schedule. Technologies include Web services, Hyperion reporting, Document Management, Salesforce lead management, Swing-based applications, and enhancements to legacy systems.

Led a Request for Proposal for Backfile Conversion (scanning of documents to electronic format) and Candidate Document Imaging support. Using proven methods and templates from Looking for Mr. Goodvendor (see Professional Development below), moved from project inception to a prioritized vendor finalist list in six weeks.

SAFEWAY Walnut Creek, CA

Director, Vendor Management Office 2006 – 2007

Established Vendor Management Office and related templates focused on vendor selection, contract creation, and ongoing vendor scorecarding and performance management.

Vendor scorecarding resulted in significant performance and relationship improvement in 20 major vendors within 1 month of each scorecarding exercise.

Negotiated 30+ contracts, resulting in savings of over $3M within 6 months.

Reduced average contract processing time from over 2 months to 2 weeks. SIEMENS TECHNOLOGY TO BUSINESS Berkeley, CA

Senior Project Manager (Consultant) 2005

Managed a team of internal and external developers evolving a new 3D graphics hardware and software for an automotive prototype; established project plan, schedule, functional specs, and design specs within 1 month.

Managed a vendor developing cutting-edge technology for a ship-to-shore crane application; brought project from 3 months behind schedule to on-track in 3 weeks. GENENTECH South San Francisco, CA

Senior Project Manager, Procurement and Corporate Information Technology (Consultant) 2003 - 2005

Managed the Procurement-to-Payment team of 22 people for an SAP ERP system deployment, reducing 24 ordering processes to 4 and consolidating 10 systems into a single package.

Conducted Finance and AP process redesign meetings to identify issues causing millions in invoices to remain unpaid. Improvements reduced open invoices by 80% within 2 months. LAURA LEIBOWITZ, PMP PAGE 3 OF 3

Implemented three upgrades to a company-wide Time and Labor Reporting System within 31 2 months, providing faster performance and streamlined Web interfaces. These projects were recognized by the Leadership Council as being among the best-managed in Corporate IT. VODAFONE GLOBAL PLATFORM & INTERNET SERVICES Walnut Creek, CA Senior Project Manager, Investigative Engineering 2001 - 2003

Created and led Vendor Management Office for technology evaluation, vendor selection, contract negotiation, and software development for a J2EE wireless portal.

Translated and consolidated concept input from Marketing, Technical, and Billing personnel into RFP- ready Alerting requirements in less than two weeks. Resultant vendor selection produced one of the smoothest vendor integrations in the history of the division, finishing three weeks ahead of schedule. GLOBALSTAR USA Walnut Creek, CA

Manager, Network Planning and Development Engineering 2000 – 2001

Managed Voice Mail/SMS vendor and provided Tier 3 support for the system; achieved 99.99%+ availability.

AIRTOUCH CELLULAR Walnut Creek, CA

Manager, Network Planning and Development Engineering 1998 - 2000 Project Engineer 1996 - 1998

Technology Analyst 1993 - 1996

Garnered $15M from Senior Management Group for Message Delivery Service development and deployment; received 50% more than requested budget due to strong business case and ease of product implementation.

Managed internal development of Web tool for receiving orders from national corporate accounts; delivered product on time and 40% under budget.

Rehabilitated performance of Prepaid vendor utilizing techniques such as a vendor report card, consolidating national forecasts, improving system integration, and enabling personnel on both sides to better understand mutual needs.

EDUCATION

Masters of Business Administration, Indiana University

Concentration in Finance and Economics

Bachelor of Science, Purdue University

Concentration in Mathematics, Minors in Business and Radio/TV/Film P.M.P. (Project Management Professional), Project Management Institute ITIL (Information Technology Infrastructure Library) Accreditation, APM Group Limited PROFESSIONAL DEVELOPMENT / HONORS

Authored a book on vendor selection and management: Looking for Mr. Goodvendor: Finding the right vendors and making them work for you

Listed in Strathmore’s Who’s Who 2005-2008

ADDITIONAL LEADERSHIP EXPERIENCE

Founded and grew a non-profit organization devoted to the research and preservation of classic media; membership is currently over 5,000 people in 30 countries. Authored several books on vintage media. Organized a conference in cooperation with the National Comedy Hall of Fame and the Museum of Television and Radio (now the Paley Center for Media), featuring discussion panels, show recreations, screenings, and professional entertainment.

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