Customer Support Technical

Daniel Paul

**** **** **** **, #*** Dallas, TX **254 Home/Cell 310-***-****

***.******.****@*****.***

Work Objective:

I am seeking a position in Technical or Customer Support, supporting some combination of my software experiences.

Oracle University:

Certification (3/2017): Java SE 7 Programmer

Software Experience:

C, Java, C#, JavaScript, SQL, XML/XSL files, Windows, UNIX, and Maven.

Work Experience:

Teradata, El Segundo, California

Company produces Relational Database Software (SQL) and is recognized as a world leader in the Large Systems Database Industry.

C and C# Programmer, 10/2000 – 2/2010 (9 years, 4 months)

I worked with a team of other programmers who produced and supported various programs (mostly in C, C# and JavaScript in a UNIX environment) which assisted our Testing Department find software bugs.

Testing, 2/1999 – 10/2000 (1 year, 8 months)

I tested various aspects of our software trying to find software bugs before customer release.

Tier 1 Technical Support, 12/1993 – 2/1999 (5 years, 2 month)

I was part of a large team around the world who provided 24/7 Customer Support for our customers. We supported a tremendous range of software from Database to Client (Mainframe and Networks).

Applied Business Software, Long Beach, California

Company produces software for the California Mortgage Industry including Escrow Loan Document Creation, Loan Processing, Property Management, and General Accounting.

Director of Customer Support, 9/1990 – 12/1993 (3 years, 3 months)

I headed up a team that was ultimately responsible for providing Customer Support for our customers.

Education:

UCLA (12/1988): B.S. Mathematics and Applied Science (emphasis in Economics)

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