Windows Server Service Technician

Kenneth D. Nation

SKILL

EXPERIENCE

IT Support

25+ years

EDUCATION

National Education Center (A.S. Electronic Engineering)

Tech Data / Novell Graduate

Compaq Graduate

Microsoft Windows NT Wrkst/Server Graduate

Microsoft Introduction to SQL Graduate

EXPERIENCE

Nation Electronics 2012 – Present

IT Support

Worked with residential and several business’s, setting up wireless networks, wireless printing.

Troubleshot issues with PC’s, printers and software installation.

Set up new computers, upgraded older computers and installed Windows 10.

Upgraded older software to run on new OS.

Backed up user’s data and restoring to newly configured PC.

EBSCO Industries, Inc. 2005 – 2011

Network/Backup Administrator

Troubleshot and maintained network and provided end user support.

Responsible for backing up all servers in the company and installed and upgraded new equipment as needed.

Provided solutions for backup media and retention time for different departments.

Responsible for creating offsite media in case of a disaster recovery.

Installed and maintained backup server with multiple network connection.

Installed and maintained tape media library.

Installed EMC storage system and setup system to backup each exchange server.

Configured Arcserve on the backup server.

Field service technician for the remote sites of the company.

Compass Bank 1998 – 2004

Network Administrator

Maintained support for approximately 7 to 9 thousand employees.

Helped with creating groups and application objects to be delivered to user’s desktop in a Novell Netware environment.

Configured NDPS printers and the objects associated with them.

Responsible for gateway status, making sure that the PC’s were communicating with the mainframe through an emulator program on the user’s PC.

Setup print spoolers so that loan documents could be sent out to individual branches where the customers were waiting for them.

Configured desktops to access the internet VIA IP gateway or DHCP configuration or issuing a static IP address.

Compass Bank continued

Worked with the data team installing and configuring routers and switches.

Managed helpdesk software for PC network support group, distributed tickets accordingly.

Helped in maintaining and managing Novell Netware 3.12, 4.11 and version 5.0 in the structure of the tree.

Daniel Corporation 1997 – 1998

Network Administrator

Supported different software packages throughout the company such as MS Office, Client access for AS400 support and Corel Word Perfect and different accounting packages.

Installed and configured new network topology going from RG58 coax to twisted pair and installed new routers and switches.

Medical Center East Hospital 1996 – 1997

Computer Support/ LAN-WAN Analyst

Supported Business and Medical records departments.

Supported software and installed upgrades for both.

Reconfigured departments on network to support the NDS structure of the Novell network also configured CISCO IP router for the Business Depart.

Configured software on workstation to connect to Blue Cross/Blue Shield to send in billing information.

Worked with McAfee distribution software to put in place and working properly.

Nation Electronics 1991 – 1996

Owner/Computer Technician – LAN/WAN Administrator

Supported fifty different customers.

Installed Novell networks, Windows NT, Windows95 and Windows for WorkGroups.

Configured software to run on these different operating systems.

Installed cable for all networks including twisted pair, coax, twinax and token ring.

Setup IBM equipment that connected branch back to the home office.

Configured PC’s with a terminal emulation program.

Compu-Fix 1987 – 1991

Computer Technician/Network Support Technician

Factory trained technician for Citizen, Compaq and ALR systems.

Upgraded computers, troubleshot, network problem solving.

Serviced printers such as Hewlett Packard laser printers and dot matrix printers as well.

Kept track of RMA material that was to be sent back to manufacturer for repair or replacement.

TECHNICAL SUMMARY

Supported server and desktop machines such as IBM, Compaq, Dell and HP while also working with EMC Celerra/Clariion storage system.

Worked with HP tape libraries and Data Domain SAN storage.

Used Arcserve for the backup server that backed up several VLANS across the network.

Documented and presented backup disaster recovery plan for two different companies.

Appointed the field service technician that provided PC troubleshooting, running network cable and installing and configuring new CISCO router and switches at remote sites.

Configured HP printers with jetdirect cards to connect to network so it could be shared among the employees.

Experience with all types of typology token ring, twinax, coax RG58/59/60, DB9/DB25 serial and twisted pair.

Installed and configured Windows, Windows for Workgroups, Windows 95, Windows 98, Windows XP Windows 2000, Windows Vista, Windows NT/Server 3,5, Windows NT 4.0, Windows 8, Windows 10, Windows Server 2003/R2, Windows Server 2008/R2 and Windows Server 2012.

Experience installing and configuring Microsoft Office along with any mail exchange services.

Helpdesk ticketing system and worked on three different levels of help desk and became the helpdesk manager at several jobs over career.

Assembled and set up several different rack systems that house a variety of different hardware systems.

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