Customer Service Supply Chain

MARCUS VLK

*** ********* ***** ********, ******** 60441

H 815-***-**** C 815-***-**** *******@*******.***

SUMMARY

An adaptable and results-driven supply chain management and procurement professional with a well-rounded business background in inventory management, demand planning, forecasting, master data management, strategic sourcing, vendor management, contract negotiations and process improvements.

EXPERIENCE

EDWARD DON & COMPANY, Woodridge, Illinois

Inventory Analyst/ Demand Planner (Supply Chain Management), April, 2011-Present

Primarily responsible for inventory management of planning tasks in regard to demand and forecast management for categories totaling 32K sku’s. Improving key performance metrics and benchmarks related to forecasting. Analyze current forecast models and metrics to identify opportunities for accurate forecasts. Identify opportunities for planning improvements and provide problem resolution. Monitor system jobs and troubleshoot any issues. Monitor and perform data tasks related to MRP settings, safety stock adjustments and planned delivery times. Monitor key vendors and analyze scorecards for performance and improvements on vendor activity. Project management regarding improving PO and EDI transactions. Back-up stock buyer in times of need.

Streamlined forecasting processes to achieve greater than 97% availability

USG CORPORATION, Chicago, Illinois

Data Assurance Specialist (Information Quality), January, 2006-January, 2011

Maintained product setup in Oracle, PIR, and company legacy system. Documented, tracked, and resolved data issues. Recommended and coordinated new business process enhancements with end-users to ensure process functionality and accuracy. Developed training material and procedure manuals. Served as designated subject matter expert (SME) on product information. Assisted in development and creation of information quality department. Developed all department business operation procedures (BOPs) and guidelines.

Commodity Code Team Member (LINX Project), May, 2005-January, 2006

Served as participant on commodity code team for companywide ERP Oracle implementation project. Analyzed product SKU, commodity code, and suffix information. Developed surveys designed to gather plant data product information, including dimensions and pallet sizes. Analyzed over 10K items to formulate new legacy codes/ aliases.

Commodity Specialist (Strategic Sourcing), May, 2004-January, 2006

Maintained high level of product and market knowledge for assigned indirect material categories in support of operations. Analyzed categories of indirect spend to produce cost-saving opportunities. Cultivated and maintained supplier relationships with strategic partners. Created and analyzed supplier survey’s and participated in vendor selection. Monitored vendor performance. Created and executed appropriate procurement documents including (RFQ’s), blanket and purchase orders.

Negotiated exclusive agreements to achieve cost savings in excess of $150,000 annually.

Narrowed number of commodity purchasing suppliers to increase buying power.

Customer Service Associate/ Specialist/ Lead, December, 1996-May, 2004

Acted as primary knowledge resource for order placement, product information, preliminary pricing, scheduling, allocation tracking, reconsignments, and complaints in assigned region. Communicated with customers, sales, manufacturing, logistics, credit, as well as coordinated projects to improve product availability.

Top 10% of specialist in up-selling products to customers.

EDUCATION

ROOSEVELT UNIVERSITY, Chicago, Illinois, MBA, International Management

COLUMBIA COLLEGE, Chicago, Illinois, BS, Marketing Communications

SAP (APO & Core), Oracle, Microsoft Office (Outlook, Excel, Access, PowerPoint)

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