ac0vpk@r.postjobfree.com **** Mount View Drive, Germanton, NC 27019

http://www.linkedin.com/in/karlborgen 336-***-****

Summary

Project Manager, Program Manager or Director of IT. I have a common sense problem-solving attitude. 22 years’ experience in the IT enterprise infrastructure industries.

Experienced technical adviser with extensive IT experience including work as a consultant, IT project manager, software development integrator and product development.

Establishes relationship with C-level management and affected departments to coordinate efforts across multiple business units in the US and International and ensure continuous efficient management of projects; gathers input and feedback to analyze and recommending enterprise-wide solutions.

I’m a reliable manager with what if and why not attitude. I think outside the box to solve complex problems. Strong customer service orientation and excellent interpersonal skills, utilizing a patient and persistent approach to achieve a goal.

Strengths

Design new Ideas Analyzing, Breaking down into parts Creativity / Innovation

Attention to Details Negotiations between two parties Hands-On Experience

Recruit, Train, Motivate Conceptual Thinking Conflict Resolution

Professional Experience

IT Infrastructure Mainframe Project Manager

Delhaize America, Salisbury, NC March 2017- May 2017

Project Manager for Mainframe Software upgrade, Z/OS - CICS- DB2

VTS/VTL Mainframe Storage Hardware project upgrade.

Mainframe Managed Services moving Mainframe to ZCloud.

Delhaize & Ahold Merger I/O & Application Synergy Project.

IT Infrastructure Project Manager July 2016 - Dec 2016

B/E Aerospace, Winston Salem, NC

Managed infrastructure for the enterprise data center fiber channel switch upgrade Cisco 9506 to Cisco 9710 project that doubled band width from 8 GB to 16 GB and doubling port capacity.

Switch microcode upgrade for 15 US & International sites using sprints to move quickly.

Implemented Cisco ISE Network Access Control/Network Security for 20 US and 14 international sites, replaced outdated switches and upgrading the microcode for all the switches to be in compliance with ISE. We use an agile approach and sprints to move quickly and safely through the manufacturing sites adjusting the site list for the best control over risk.

Performed scrum meeting to review progress with US and International Site Support for ISE.

Software integration of Q-Pulse software Dev to Prod migration project, as a Liaison between forward facing stakeholder, IT Services and Software Company.

Enterprise change management documentation for US and International sites Infrastructure PMO Documentation,

Moving EMTEQ Data Center from Emteq Domain to B/E domain. Macola Dependent file share created problems for end users. New software development of Macola version EM10.

IT Project Manager/Contractor/Owner Jan 2013- June 2016

The Borgen Group LLC, Winston-Salem, NC

Slashed administration costs 30% by negotiating pricing and fees with local and global suppliers to achieve efficient and effective allocation of scarce resources.

Created a conceptual and operational road map for moving a new-product project from idea to launch.

Utilizing stage gate methodologies with a progressive measurement of activity, helping specific projects to completion both on time and within budget.

New products developed Super Sills and Silly Kitty Seat and Plant One on US. Defined product features through early and rapid prototypes and beta tested samples to customers. Cost effective measures called for the injection molds that were made in China to be shipped to production facilities in Kernersville, NC

Utility patent 9,498,063 B2 November 2016

Infrastructure Project Manager Feb 2013 – May 2013

Kforce, Charlotte, NC

Managed several UNIX and Windows engineers and worked with ten other teams for Wells Fargo to move the remaining 466 servers from the 1200 servers out of Cassy Hill data center in California. Managed remote teams from Arizona, California and Texas.

Working with infrastructure leaders, planners, program managers, and system integrators, middleware, F5 configuration and other advocates.

Brocade Infrastructure Project Manager (contractor) June 2011 – Aug 2011

Insight Global, Raleigh, NC

Managed the fiber switch installations for Lincoln Financial going from Brocade 24000 to DCX in Fort Wayne, IN.

IT Project Manager (contractor) Jan 2011- April 2011

Principal Integrated Strategies & Support, Inc., New York, NY

My responsibility was for project plan and cabling spreadsheets GMAC to move hardware. I stepped in and completed the project with fewer resources than expected and completed the project on time.

Managed the move of 41 SUN Servers and 6 NETAPP NAS from Winston Salem, NC to Poughkeepsie, NY.

Project Manager I/ Storage Engineer II May 2007- May 2010

LOWES COMPANIES, Winston-Salem, NC

Storage engineer II and infrastructure project manager. My responsibility was driving the installation of Enterprise switch infrastructure project for SAN & NAS, disaster recovery, release management & risk management in a high availability world class data center of 3.4 petabyte of storage and 1000 Win & UNIX servers.

I was a SME for all EMC Hardware in the data center environment. I was tasked as being a liaison between system analyst & storage engineer’s and vendors groups.

My responsibility was documenting and understanding the current environment and looking forward to new systems and risk response planning techniques.

Key Achievements:

Managed the infrastructure test lab for system engineer’s to provide proof-of-concept pilot for virtualization of Windows, UNIX servers to VMware. Worked with Virtualization team to come up with a plan to accelerate virtualizing the data center. Wrote lab test documentation and changes request to the enterprise infrastructure.

Planned the architecture for the SAN & Network infrastructure for the Data Center DR, TEST, DEV and QA site in San Antonio TX.

Helped with the planning, cabling and moving from Z9 to Z10 mainframes.

Architect in the move of fabric's from existing twenty-two ED140 McData switches to ten Brocade 48K switches affecting 625 Windows and 540 UNIX Servers, EMC & IBM Storage, NETAPP, Teradata, Cisco and Z9 MF.

Created work plans for the change control board, infrastructure and microcode, feature upgrades for all Dell, HP UNIX, windows servers and Storage hardware.

Special training in Avamar Admin, SRDF/CE, Networker UNIX and Windows, EMC Mainframe Storage.

Participated in semiannual disaster recovery test where we actually moved part of the production to the DR site in San Antonio, TX

Storagetek/SUN Computer Services / IT Project Engineer Jan 2001- June 2006

Wachovia Bank, Winston-Salem, NC

Computer service engineer and project engineer for SUN Microsystems & Storagetek at Wachovia bank. I managed systems, service level agreements and beta tests new technology. Investigated network and system IP connectivity issues and arrive at a valid conclusion, wrote recommendations and plans of action to improve system wide productivity.

Key Achievements:

Managed $2.4 Million Wachovia Bank Maintenance Account.

Managed 8 engineers on the infrastructure project of 40 tape silos and 12 VSM disk units.

Trained 18 Wachovia employees on new Storagetek equipment.

Created documents on infrastructure changes to the SILO farm and planning expansion

Beta Tested the TCP IP for the library manager control unit using Etherpeek sniffer, writing test results, making recommendations in the form of white paper analysis for the product.

Created configuration spread sheets and wrote step by step procedures to trained Wachovia employees to correct minor problems saving in after hour callouts.

Reducing critical downtime for after hour and weekend backup’s. Reduced callouts by 30% during the week and 40% during the weekend.

Revacomp Computer Services Manager Mar 2000-Jan 2001

AMP Technology, Winston-Salem, NC

As a Revacomp Inc. Service Manager I regained the trust of the customer and saved the service contract. I managed two engineers in the printers & servers contract for 10 AMP factories and other service accounts in Virginia and North Carolina.

Key Achievements:

Managed 10 AMP industrial accounts and created maintenance schedule that saving 30% downtime and saved after hours call outs by 40%, Created weekly reports for printers and IBM servers.

Amdahl Senior Computer Services Engineer July 1996-Feb 2000

US Airways, Winston-Salem, NC

Amdahl Mainframe Computer services, maintained US AIRWAYS contract for their data center. I services mainframe hardware for Amdahl, IBM, EMC and STK equipment.

Amdahl had taken over the contract from Unisys and liked my work ethics with US Airways.

I was trained on all US Airways enterprise systems as an on call field engineer. Promoted to computer services engineer II after two years and senior field engineer two years later.

Key Achievements:

Developed and managed a maintenance program that resulted in 60% savings on downtime for USAIRWAYS ticketing process and trained and managed three service engineers.

Cross trained on the enterprise and mainframe hardware for US Airways data center including IBM Mainframes 390, Z series 900, 3745 Controllers, Amdahl 5900 Mainframe, DASD, STORAGETEK Silo’s, DXE Token Ring Network, EMC Storage, and SUN Solaris Servers.

Unisys Computer Service Engineer Jun 1995-July 1996

US Airways, Winston-Salem, NC

I was contractor to US AIRWAYS as a technical engineer for the Bowe ticketing system through Unisys.

Wrote white paper on fixes to the Bowe equipment that the company had implemented, improving production and uptime by 25%.

Wrote programming for programmable controller’s to improve hardware efficiency and speed on the Bowe ticket building machine.

Technology Skills

MS Project, Microsoft Office 2013 Word, Excel, PowerPoint, Access, Visio Pro, SharePoint 2010, Microsoft SQL, Apache Server, OBTAIN data center infrastructure software

IBM Mainframe, IBM P servers & I servers, Dell server, HP server, IBM director, Storagetek, Network Infrastructure, Active Directory, PHP

LAN, WAN, SAN, NAS, and Brocade 48000+7500, McData, ED140, Cisco, VMware.

Symmetrix DMX, Clariion, Celera, Avamar, Copper, Fiber, Token ring, Ethernet, IP

UNIX, AIX, Solaris, Linux, Red Hat, EMC Networker, EMC Control Center, Apache Server.

San Screen, SRDF/CE, SRDF /STAR, SNAP, Time finder, Replication Manager, Power Path, SAN Copy, Brocade Fabric Manager Data Domain.

Education

10 IBM Mainframe hardware and software training Certificates

41 SUN/STORAGETEK Enterprise hardware and software training Certificates

38 EMC Mainframe and Enterprise technical and software training Certificates

18 Microsoft windows server & Microsoft office training, 5 UNIX and Aix training Certificates

Forsyth Technical Community College, Business Management & PMP test Certificates

Bachelor, NHBC, Winston Salem, NC

Contact this candidate