Professional Experience Technical Support

KHARY MCDONALD

240-***-**** (H) 240-***-**** (C)

*****.********@*****.***

Windows System Administrator

Highly skilled and experienced Windows systems specialist leverages a strong background in designing, testing, and supporting a range of technical systems implementations and updates. Exceptional knowledge of systems architecture and cyber security issues. A proud United States Marine Corps veteran. EDUCATION & TRAINING

Masters of Business Administration (Candidate)

University of Maryland University College, Largo, MD 2017 Masters of Science in Cybersecurity

University of Maryland University College Largo, MD 2016 Bachelor of Science in Computer Studies

University of Maryland University College, Largo, MD 2011 C++ Programing Language, Prince George’s Community College, 2008 CLEARANCES

Secret - Active

Public Trust - Active

Top Secret - Active

PROFESSIONAL EXPERIENCE

ACCENTURE FEDERAL SERVICES (AFS), A RLINGTON, VA 2016 – 2017 CYBERSECURITY ANALYST

Successfully maintains and updates all documentation needed to ensure reporting compliance with all firewall and cyber security regulations and Accenture standards.

Collaborates as part of a technical support team delivering quality service to multiple clients by analyzing and understand clients' needs and expectations alongside alternative architectures and trends.

Conducts client interviews to gather relevant information in order to help define architectural requirement definitions.

Establishes and validates solution testing criteria for all patching and upgrades.

Designs and implements services in accordance with Accenture expectations and vendor best practices.

Demonstrates current knowledge of vendor best practices related to the interlinking of technologies such as Windows, VMware, and storage platforms.

Authors basic scripts for task automation, and edits and executes complex scripts used in task automation.

Developed strong expertise on system performance tuning, capacity planning, maintenance patching and new version installations.

ACCENTURE FEDERAL SERVICES (AFS), A RLINGTON, VA 2015 TESTING SYSTEM ANALYST

Successfully planned and executed end-to-end client-based testing as part of the PeopleSoft Recruiting Solutions Release 9.1 Application Delivery Team.

Collaborated with the development team’s Functional and Programming Analysts on the validation of KHARY MCDONALD

240-***-**** (H) 240-***-**** (C)

*****.********@*****.***

design requirements.

Planned and executed test scripts, using approved design and testing standards, and presented scripts for approval prior to execution.

Documented any deviations from script steps during execution to support proper Quality Assurance

(QA) and client review.

Partnered with development team members to resolve design issues discovered during testing phases, and communicated software issues to the appropriate team member.

Coordinated environment usage and job scheduling with other test team members.

Maintained an environment of continuous improvement through the use of automation tools, training, and quality and peer reviews.

ACCENTURE FEDERAL SERVICES (AFS), A RLINGTON, VA 2014 – 2015 FUNCTIONAL ANALYST

Collaborated on the software development lifecycle required for the PeopleSoft Recruiting Solutions Release 9.1, and provided support to system developers and analysts.

Partnered with system analysts, developers, and operational staff to fully understand business requirements, and supported the development of general design documentation.

Actively created general designs, performed assembly testing, and supported development efforts for multiple functional areas within the team.

Assisted in the resolution of production issues and data cleanup efforts through functional analysis and testing.

Identified conflicting requirements and worked with system analysts to resolve complex design issues.

Provided weekly status updates to the Development Manager or Functional Lead, and implemented solutions based on clearly defined directions from senior team members. AFS / UNITED STATES POSTAL SERVICE (USPS) NETWORK OPERATIONS 2 013 – 2014 ENTERPRISE DATA WAREHOUSE, A RLINGTON, VA

TESTING SYSTEM ASSOCIATE

Successfully planned and executed end-to-end client-based testing using Teradata Database, including creating and utilizing all required test scripts.

Assisted in the validation of requirements and design needs, and identified data required for execution.

Accurately logged deviations from script steps during execution to support proper QA and client review.

Worked with development teams to resolve design issues discovered during testing phases. MARYLAND DEPARTMENT OF VETERANS AFFAIRS (MDVA), A NNAPOLIS, MD 2012 – 2013 OUTREACH COORDINATOR

Oversaw the publication of the Veteran’s Benefit guide, and the semi-annual department newsletter, assigning tasks and determining topics for the newsletter.

Processed and approved travel expenses for Commissioners, and created any required invoices.

Organized meetings, arranged for refreshments, and recorded and distributed meeting minutes.

Provided information to the veteran community on job opportunities, training, and changes to legislation or laws that affected their group through multiple mediums including Facebook and Twitter.

Responded to a range of inquiries from event scheduling to computer troubleshooting, and coordinated intern assignments.

Planned and participated in outreach activities such as career fairs and benefit briefings, and promoted KHARY MCDONALD

240-***-**** (H) 240-***-**** (C)

*****.********@*****.***

awareness of the Maryland Department of Veteran Affairs services, initiatives, and responsibilities. MARYLAND DEPARTMENT OF VETERANS AFFAIRS, A NNAPOLIS, MD 2011 – 2012 DATA ENTRY CLERK

Accurately transferred veterans’ personally identifiable information (PII) from Maryland Department of Veterans Affairs post-cards to Microsoft Access and Excel formats. Achievements:

Appointed to the Maryland Military Monuments Commission by Governor Martin O’Malley. WOLPOFF AND ABRAMSON, LLP, R OCKVILLE, MD 2006 – 2008 BILLING AND PAYMENT PROCESSOR

UNITED STATES MARINE CORPS

MAGTF PLANNING SPECIALIST, C AMP LEJEUNE, NC 1999– 2003

Honorable Discharge

CERTIFICATIONS

ITIL Foundations, 2016

CompTIA Security+, 2017

Contact this candidate