Marc Bryson

*** **** *** *****, ***** CROSS

UTAH 84087

ac0vob@r.postjobfree.com

801-***-****

Resourceful, client-focused IT support professional with strong background in end-user software/hardware, email, telecom, asset and facilities procurement/maintenance, disaster recovery and “high stakes” C-level support. Skilled in problem solving and maintaining productivity while working within organizational parameters to create and apply permanent solutions. Unique perspective on resolving issues by providing diverse experience with small firms and multinational corporations. Consistently have compliments/evaluations re: helping people maintain productivity during challenging times in their professional life.

EXPERIENCE

Genesys Corp Desktop & Network Support 2013 –2016

Day to day support of local and remote users on PC & Mac, MS Office, VPN, hardware/software issue diagnosis

Dell Data Protection deployment---North/South America team lead - Identify and install DDPE Removable Media and BitLocker Management on all PCs and Macs within multiple production environments (multi-domain) with varying IP schemes.

Managed local IT issues for Active Directory domain change in an acquisition environment

Harvest and deliver reports from old Active Directory environment and prepare equivalents to new Active Directory Domain for migration to established domain

Acquire and coordinate install of necessary assets for successful migration and site expansion

Workstation troubleshooting, inventory tracking and equipment disbursement

Align corporate IT “culture” into established IT environment

Facilities expansion and maint. build outs, conf. rooms, office reconfig, printers, etc

Work with team members to select, install and implement management tools for software and hardware management and inventory-ManageEngine & SCCM

Huntsman Corporation 2009 –2013

IT LAN Administrator, Salt Lake City, UT

Managed local IT issues for global petrochemicals corporation and it’s philanthropic affiliates. Prioritized and responded to IT issues ranging from server configuration and replacement, workstation troubleshooting, and equipment disbursement/disposal. Unique local responsibilities included 24-7-365 availability for personal staff of Mr. Huntsman, CFO & Financial team, Chief legal counsel and SLC legal team, Treasury department, Tax department, and aviation group.

Upgraded/trained all SLC Huntsman staff for Windows 7/Office 2010 project-Oct 2013

Replaced aged Avaya phone system with more cost efficient Cisco voice system for 90 users-June 2012

Acquire funding and resources to maintain-upgrade aged network infrastructure-cabling, switches, etc.-completed $50k under budget

Modernized all meeting rooms, board room, and video conference equipment, providing for updated technologies for presenters and audience

Maintain/license all subscription based web programs for Finance, Treasury and Tax Departments confirming current information for smooth operations

Maintaining annual, average $75K budget, acquired and supported office communications equipment and miscellaneous contracts, bids, and monthly billing

Prepared and executed technical aspects for corporate and other media events at Huntsman Corp offices achieving successful board and earnings meetings, calls and other events

Technical Environ.:

-Cisco telecom & wireless, MPLS, TCP/IP

-Windows Server 2003/2008 and SBS server

-Lotus Notes Client Support

-MS Office

-Blackberry, iPhone & iPad integration with Notes

-ATT VPN solutions

-Dell laptops, desktops, servers

-Asset Mgt

-VMWare

-AT&T Wireless

B/O/W/G (acquired by RareMethod, Calgary-Nov 2007) 2004 –2008

IT Director, Salt Lake City, UT

Administered, configured and maintained all workstations and servers for Mac/PC environment in award winning marketing and design agency. Secured physical network environment, created and maintained software licensing for agency. Created and supported mixed network of Mac and PC. Organized and maintained all web services offered by the organization including domain names, server space and corp. website. to provide continued operations to clients

Managed installation and migration of Novell/Groupwise servers Nov. 2004, then migration to Windows/Exchange servers in Feb 2008 with merger

Created and executed network security policy disaster recovery, anti-SPAM, anti-virus client, Linux network firewall and router security.

Sold firm management on investment in new workstations for creative team-approx. 33% productivity increase

Organized and secured all software licensing

Implemented Disaster Recovery plan for critical business functions

Implemented and Managed TCP/IP, DHCP, DNS on network cured static assignment issue

Technical Environ.:

-Windows Server 2003 with Exchange 2007

-Dreamweaver

-MS Office

-Blackberry integration

-Mac OS

-Adobe Creative Suite

UBTA/UBET Communications 2003 –2004

Special Circuits Manager, Roosevelt, UT

Solved multi-million dollar billing issues in a three person department with clients re: Special Circuits provided a “right fit” service for other products during negotiations creating a more cooperative client-provider relationship for regional Local Exchange Carrier

Assisted Marketing/Sales dept. with community involvement and new sales

Helped create a PBX sales division

Collected/resolved via tariff over $1.2M in outstanding invoices over six month period

Technical Environ.:

-Windows Server 2003/ Exchange 2003

-MS Office

-MS Access databases

American Investment Bank 2000 –2003

Telecom Admin/System Specialist III Salt Lake City, UT

Administration for the telecommunications, telecom billing and WAN/LAN physical configuration for a 200 person call center and associated professional staff. Working an on-call schedule in accordance with the 24-hour data processing requirements of a $550M bank

Providing support to end users on a variety of issues including desktop and laptop PCs and applications and all telecom related issues

Resolved long distance billing issues with a 66% reduction in costs-Nov 2000

Trained and was cross trained on all systems in the enterprise resulting in personnel redundancy

Member of Disaster Recovery team-Our group was required to have bank at 85% of operations within 72 hours-testing required for compliance and maint. of bank charter

Technical Environ.:

-Windows Server

-Novell Server

-Groupwise

-AS/400

-ROLM-Siemens 9751

-MS Office

-Nortel PBX

-AT&T Wireless

Van Cott, Bagley, Cornwall & McCarthy 1997 –2000

Sys. Support/Accounts Rec. Mgr., -Salt Lake City, UT

Tasked with creating a help desk for local legal firm to provide technical support during migration from WordPerfect to MS Word 95. Worked out of my field as Accounts Receivable Manager for over a year

Provide technical and user support for Elite Legal Billing System while executing the position of Accounts Receivable Manager for my staff of four

Supported firm clients and provided resolution of IT issues and/or billing issues to the satisfaction of firm, client and attorney

Supported a network with end-users of varying abilities in the word processing environment to enable them to meet deadlines required by the industry

Provided a level of professionalism in accordance with the firm’s objectives to its clients and interaction within the community

Technical Environ.:

-Windows Server

-Novell Server

-Groupwise

-Elite Billing software (Unix based)

-NEC PBX

-MS Office

-Docs Open Document Mgt.

EDUCATION

New Horizons Professional Education 2004-2009

West Valley, UT

ITIL Standards

Windows Server 2008-Active Directory

Windows Server 2008-Domain Services

Exchange 2007 Messaging Security

Managing Exchange 2003

DreamWeaver Level 1, 2 & 3

Siemens 9751/9005 PBX admin 2000-2003

Siemens Customer Education, Reston, VA Irving, TX Palo Alto, CA

MAC/Basic Administration

Automatic Call Distribution (ACD)

T1 trunking

Advanced Administration

Phonemail

Siemens 9006 HiPath 150

Bachelor of Science in Business Information Systems 1997-1999

University of Phoenix, Salt Lake City, Utah

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