Customer Service Representative

Professional Summary

Skills

Experience

Education

SEAN MURPHY

**** ***** **** ****** ********, Chicago, IL 60618 (H) 312-***-**** *********@*****.*** Qualified Customer Service Representative with over 20 years of experience in a customer contact center environment with an established, mission-driven, not-for- profit membership organization with shippable product, publications, instructor-led occupational related courses as well as online courses, with an annual safety Congress and Exposition. Extensive Background in conflict resolution. Exceptional written and verbal skills and computer capabilities. Skilled in staff training and establishing and maintaining rapport with customers and Local Chapters.

-Strong organizational skills -Seasoned in conflict resolution

-Creative problem solver -Credit card/Epay/PayPal

applications

-MS Windows proficient -Training development aptitude

-International marketing support -Strategic sales knowledge Customer Service Representative III 03/1989 to 12/2016 National Safety Council – Itasca, IL

-Averaged 70 calls per day-customer inquiries, placing orders, applying payments to open invoices, renewing memberships, renewing magazine subscriptions, resolving service issues, detailing product information and availability, current promotions, cross- selling, processing return merchandize authorizations and credit memos.

-Marketing support for the international area-preparing proformas, sending out 30 day letters, sending visa letters, guiding international customers through the attendee/exhibitor registration processes, handling payment for exhibitor booth invoices for the company's annual Safety Congress and Exposition.

-Liaison to the Local Chapters-cultivated and maintained professional relationships with the Local Councils staff.

-Trained new staff/prime trainer for the business system through 3 different computer conversions.

-Handled all electronic correspondence coming into the Customer Contact Center email inbox.

-Gathered student information for CEUs for classroom courses.

-Manned company's hosting booth at the annual Congress and Convention. Bachelor of Fine Arts Candidate: Communication/Dramatic Arts Central Michigan University - Mt Pleasant, MI

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