Information Technology Desktop Support

Vatsal Dave

*** **** **, ***** ******, New Jersey, 07047

Ph. No – 469-***-****

Email: *************@*****.***

Overview:

* + years of extensive experience as Desktop support engineer with Electricity & Health Care Company.

Working experience with Windows 7/8/10 (include with Installations and configurations on new laptops, Pcs).

Expertise with office 2010, 2013 (include with installations and configurations Professional and standard version).

Good knowledge in server 2008 R2 (Active directory, DNS and DHCP, Network Printer).

Intermediate knowledge in LAN and WAN topologies (include with DATA and VOICE operations).

Worked on VONAGE VOIP phone system (Configure, Delete and installation new Extensions).

Familiar with Sonic Firewall configuration (VPN, Threat management and IN/OUT traffic management).

Ability to install Office 365 and Exchange server 2013(include with Configure new Email box, distributions list, IOS and Android phone setup, Setup user profile on OUTLOOK).

Outlook Configurations on Microsoft and MAC Operating system (include with new profile setup, Email archiving, PST restore and Backup).

Rich experience with LogMein and Team viewer tool for access Pcs and Servers for troubleshooting Pcs and servers from remote locations.

Hands on experience with variety of Antivirus installations (For e.g. Escan, MacAfee, Symantec, TrendMicro and SOPHOS).

Managing and maintaining third party software’s installations and troubleshooting (Adobe, Google chrome, Office package, Antivirus, Skype for business).

Hands on Experience with MAC Laptops include with (manage and maintain Outlook and internet service and troubleshooting).

Familiarity with basic networking of devices and configuration of wireless networking.

Ability to manage, monitor and optimize network. Technical Skills:

Microsoft : Windows 7/8/10 (Standard, Professional and Enterprise),Office2007, 2010, 2013(Standard and professional) Networking : LAN and WAN management (TCP/IP, DNS, DHCP, FTP, TFTP, POP3, SMTP, Cabling, VOIP, VPN)

Hardware : Dell Laptop (t410, t420, t430), Dell Servers (power Edge r610, r710), CISCO Switches (3700, 4500 Series) CISCO Router (1800 and 2800 series)

VOIP : CISCO 303 phone (VONAGE Service)

Firewall : SONIC Firewall TZ and NSA series

Security : TrendMicro, Escan, Symantec and SOPHOS antivirus Cloud : office 365 (Cloud based email management)

Exchange : Exchange server 2010 and 2013 management Remote management software : LogMeIn Central and LogMeIn Secure, TeamViewer Professional Experience

Ellkay (Teaneck, NJ) November 2014 - Present

Desktop Support Engineer

On daily routine monitoring all Pcs’ and Laptops using by Manage engine desktop central tool.

Installing and configurations new OS and require software’s on laptops and Pcs using by ACRONICS imaging software.

Configuring new users profile and adding them into right groups based on raised ticket by HR dept.

Configured new Users Mailbox on Office 365 include with all necessary operations (Disable users, Set up users profile, Set up Distribution list).

Resolving all technical issues for local and remote users using by LogMein Central and Secure software and by Phone.

Monitoring and solving all technical issues using by Track-IT ticketing system.

Ability to managing and maintaining office 365 users and technical issues based on ticketing system.

Troubleshooting all Network and server related issues (Level 1) as per given task by Manager.

Monitoring Daily back-up system onsite and offsite (include with Email and Data) using by Carbonite online backup.

Worked on Local and network printer issues (include with installations and service).

On daily basis update inventory report (include with Laptops, Desktop, Mouse, keyboard and etc).

Reporting to the Department Manager for daily resolved and unresolved issues.

Installing and configuring TrendMicro Antivirus for Local and remote users (include with SPAM email setup, Cloud security setup, Anti-Virus Setup).

Outlook configurations for new users and helping to resolving their existing issues using by remote login or by phone (include with Distribution list configurations, Email archiving, Email Backup and restore process from one laptop to another laptop).

Resolving Active Directory, DNS and DHCP based technical issues (Level 1) for e.g. disabling user, unlocking users, reset password, making members of particular group. GEB, Gujarat, India Jan 2014- June 2014

Desktop Support Engineer

On daily routine helping remote and local users for Desktop, Email and Printer related issues.

Resolving all Level 1 and Level 2 tickets on daily basis using by Zen Desk ticketing system.

Implemented Network Monitoring Tools (WhatsUp Gold) to get Network Visibility of all business critical locations.

Hands on experience with VONAGE VOIP phone configurations for local and remote users.

Installed and configured Brother and HP printer for Local and remote users.

Inventory management include with Purchased new laptops, printers and software’s License.

Hands on experience with installed and configured FOX IT Professional and Standard PDF software configurations for Local and remote users.

Installed and configured ESCAN antivirus for local and remote users (include with SPAM email setup, Cloud security setup, Anti-Virus Setup).

Intermediate knowledge with HYPER-V configurations as a part of HYPER-V IT setup. Education

Diploma in Information Technology, Technical Examination Board, Gujarat, India. May-2010 Bachelor of Engineering in Information Technology, Gujarat, India May-2013 Certification

Certified Ethical Hacker Dec 2016 to Dec 2019

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