Administrative Assistant Customer Service
Resume:
TRACEY CARLINO
** ****** ******, *******, ** ****7 732-***-**** C: 908-***-**** ************@*****.***
Management: Reception Office Administrative
Professional Profile
Seasoned and people-oriented professional with over 20 years of leadership in high-level support of client relations management emphasizing reception strategies along with administrative management. Highly organized and dependable with solid ability to multitask effectively while prioritizing multiple projects and requests. Demonstrating communication acumen which defines flexibility to a diversed set of clients understanding concerns, anticipate solutions, and respond actions having initiatives to solve problems. Focused on driving productivity by supporting front office management skills, answering high volume calls while handling inquiries from clients and colleagues. Highly commended for maintaining composure and poise extending effective quality support.
Core Competencies / Showcase of Leadership
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Strong Problem Solver / Analytical Skills
Customer Service researched, calmed and rapidly resolved client issues to prevent loss of apartment.
Organizational Skills
Show cased rental unit, created and monitored all work orders
Dispersed incoming mail to correct recipients throughout the office.
Time Management / Prioritization
Received and distributed faxes and mail in a timely manner prioritizing most important document in a fast-paced office support environment.
Self-Directed / Dependability
Worked as a team member performing product assistance and information.
Schedule Management
Successfully planned and executed office meetings, lunches and special events for group of 93 residents.
Organized weekly meetings, Verified that information in the computer system was up-to-date and accurate.
Planned meetings and prepared conference rooms.
Scheduling and confirming appointments for entire office staff.
Interpersonal Skills / Communication
Provided customer interface and greeted customers upon entrance and handled all cash transactions.
Assisted customers over the phone regarding property and facility questions.
Assisted customers over the phone regarding apartment helped client with completion of all application process.
Technical Proficiency
Operated office equipment such as copiers and fax machines.
Entered information into computer databases and reviewed files to check for complete and accurate information.
Looked up information with computer programs and created new orders in computer system.
Proficient in Microsoft Office Suite, AR/AP, AS/400
Career Progression
SNI Iselin NJ (Temp) Heritage Village Leasing Office Oakhurst, NJ 2016 – 2017
Receptionist / Administrative Assistant
Administers the reception area pertaining to various administrative functions including handling calls, assisting and redirecting queries of visitors.
Proactively handles media and public relations inquiries of the organization.
Organizes high volume files including new applications, incoming faxes and mails, approval letters, and scanned documents to assist proper documentation of visitor and associate files while responding concerns in a timely manner.
Supplies key cards and building access to residents and visitors to assist daily transactions and concerns improving services within the office and apartment.
Received and screened a high volume of internal and external communications and provided confidential information to all residents for their future home.
Scheduled and organized all property events and work orders while adhering to all of the Federal and state compliance guidelines.
Remedy Staffing (Temp) Cranford, NJ 2015
Receptionist / Administrative Assistant / Recruiter
Highly involved in the recruitment process including conducting background checks of all applicants and drug testing, innovating hiring strategies, defining hiring management needs, posting available positions, and following-up of all applicants to meet anticipated staffing needs acquiring high potential people for the organization.
Conducted over 5 interviews a day sourcing best candidates and assisting them through in-house computer testing.
Served as key point of contact for all outside vendors maintaining positive client relations.
Collaborated with the planning of meetings and preparing of conference rooms to be utilized for special events in a highly organized manner.
Organized front desk and reception area to look presentable maintaining positive feedback from vendors and clients.
Matawan, NJ 2013 – 2014
Caregiver (Self-employed)
Provided caregiving support to clients including preparing and serving meals according to prescribed diets, assisting companionship, and executing household tasks like laundry, dusting, washing dishes, and vacuuming.
Maintained high quality services to clients in assisting prior requests.
Karltin Personnel (Temp) Clark, NJ 2012 – 2013
Receptionist / Administrative Assistant
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Retrieved requested files and delivered to appropriate personnel.
Marina Plumbing, Heating, Cooling Hillside, NJ 2010 – 2012
Receptionist / Administrative Assistant
Maintained the front desk and reception area verifying calls from clients while navigating accounts.
Made copies, sent faxes and handled all incoming and outgoing correspondence and verified that information in the computer system was up-to-date and accurate.
Responded to complaints about Heating, Air Conditioning or Electrical problems in a timely manner.
Dispatched drivers to next job site.
Verifying all permits were closed out by homeowner once work was completed.
Karltin Personnel (Temp) USI Affinity Matawan, NJ 2008 – 2009
Receptionist / Administrative Assistant
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Handled all media and public relations inquiries.
Processed confidential life insurance form information and retrieved requested files and delivered to appropriate personnel.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Received and screened a high volume of internal and external communications, including email and mail.
Verified that information in the computer system was up-to-date and accurate and eliminated outdated records by sending the records to be scanned.
Scanned and filed forms, reports, correspondence and receipts.
Partners Mortgage Woodridge, NJ 2001 – 2008
Receptionist / Administrative Assistant
Managed daily office operations and maintenance of equipment printed reports for the sales department to track product success.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Coordinated meetings with other department managers and served as main liaison between Loan officers and customer. Updated customer accounts and information on a daily basis.
Managed incoming and outgoing calls for busy Mortgage office scheduling and confirming appointments for entire office staff.
Eliminated outdated records by sending the records to be scanned and stored.
Assisted with payroll preparation and entered data into cumulative payroll document.
Excelled in exceeding daily credit application.
Assisted senior-level credit officers with complex loan applications and performed daily maintenance of the loan applicant database.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Educated customers on the variety of loan products and available credit options.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
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