Customer Service Electrical Engineering

PROFILE

Good experience in customer service & data-entry

University degree in electrical engineering

Very good control of the computer tools

Aptitude for strong attention to detail

Dynamic and motivated, with sense of professionalism

Ease of learning

Communication skills

Demonstrate autonomy and dynamism, and team work

Excellent English and functional French

AREAS OF EXPERTISE

Provide a level of superior customer service by communicating

information about products

Work professionally with Office software (word,spread sheets,data bases)

Provide a quick and satisfactory response regarding the needs

Conduct the necessary follow-up in customer records, including communications with customer, the follow-up phone calls and e-mail exchanges

Manage and update the database of customer contacts on a daily basis

PROFESSIONAL EXPERIENCE

Operator in planning telecommunication services 2010-2017

Telecom Egypt; Alexandria; Egypt

Specialist in operating and maintaining of telecommunication networks 2002-2010

Telecom Egypt; Alexandria; Egypt

EDUCATION

University degree in electrical engineering 2000

Engineering University, Alexandria; Egypt

Diploma in administration of the computer Network 2002

Institute of technology of information - Alexandria, Egypt

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