Client advisor
Resume:
Sohail Ghazali
*************@*****.***
Professional Summary
Highly motivated with extensive retail management and customer service/sales background. Excelling at client satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Focused on exceeding sales goals and build long term relationships with customers. Recruiting coaching and managing experience.
Skills
Excellent leadership skills
Top-rated performance
Creative problem solver
Strong client relations skills
Networking skills
Self-motivated
Analytical skills
Solid critical thinking skills
Work History
Client Advisor: 01/2016 to Present
Gallery auto, Norwood MA
Provided an elevated customer experience to generate a loyal clientele.
Contributed to annual sales and customer retention.
Scheduled meetings with clients, as well as educated customers to entice brand excitement and company values.
Followed up on client reviews to ensure and verified that they were satisfied with the service provided.
General Manager: 01/2014 to 11/2016
Subway Inc – Miami, FL
Managed team members workflow in front and back of the house to ensure compliance with company policies, regulations and food safety guidelines.
Met or exceeded sales goals for every single month.
Drove substantial increase in revenue and overall profit through community out reach program. Recruited, hired and trained team members, reduced employee turnover through relationship building skills.
Operations Manager: 08/1997 to 12/2013
Boston Carriage – Boston, MA
Business management, supervision and policy implementation. Organized and completed contracts, invoices and checks.
Planned and executed events and marketing programs, producing well above targeted number of qualified leads. Managed annual external audit.
Credited for playing key role in generating revenues.
Matched purchase orders with invoices and recorded the necessary information to maximize productivity.
General Manager: 06/1992 to 07/1997
McCrory- Hialeah, FL
Reduced employee turnover by fostering a positive and productive work environment. Answered Calls addressing customer inquiries, solving client relations and inventory related issues. Provided new product and service policies and procedure information.
Greeted customers entering the retail facility to ascertain what each customer wanted or needed. Managed employees and their scheduled hours to maximize profitability.
Monitored financial objectives of sales payroll and controllable expenses including shrinkage reduction.
Education: Bachelors of Science 1984
Contact this candidate