BRIAN C. REDEKER

Palm Harbor, Florida

ac0vaf@r.postjobfree.com

727-***-****

SUMMARY: Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability.

CORE COMPETENCIES

Strategic Planning

Concept Development/Requirements Analysis

System Design Engineering Integration

Test and Evaluation

Project Management

Vendor Management

PERSONAL COMPETENCIES

Customer Service

Team Player

Work Independently

Focused

Time Management

Organized

CERTIFICATIONS

CCNA Certified – original certification 2007, recertified May 2015 (current through 2018)

CCNP Certified – original certification 2008, recertified September 2015 (current through 2018)

STRENGTHS

Network Management

Network Engineering

Project Management

Staff Management

Telecommunications

Vendor Management

Contract Negotiations

RFP’s

ROI Analysis

PCI Compliance

ACCOMPLISHMENTS

Managed a $20+ million dollar budget (Cable One)

Project Managed the implementation of 1,200 restaurants to MPLS network for OSI restaurants in 12 month timeframe (Outback)

Implemented a redundant network topology that included MPLS, GigE, and 100Mbps technology between Corporate facilities, Data Centers, and remote sites (Outback)

Managed implementation of new SSL VPN solution (Outback)

Provided cost savings initiative by moving Restaurant local service from ILEC to CLEC services (first year savings were $300k) (Outback)

Provided cost savings initiative by performing POTS line analysis – analysis led to new architecture for hunt group topology (savings were $480/site) (Outback)

QUALIFICATIONS

Maintained networks and related environments including network hardware, network software, and all configurations

Performed disaster recovery operations

Diagnosed, troubleshot, and resolved network problems, and replaced defective components as necessary

Planned, coordinated, and implemented network security measures to protect data, software, and hardware

Monitored network performance to determine whether adjustments needed to be made, and determined where changes needed to be made

Conferred with network users about how to solve existing system problems

Researched new technologies by attending seminars, reading trade articles, or taking classes, and implemented or recommended the implementation of new technologies

Analyzed equipment performance records to determine the need for repair or replacement

Provided technical support for voice services and equipment, such as PBX, voice mail system, and telecom system

Maintained an inventory of parts for emergency repairs

Recommended changes to improve systems and network configurations, and determined hardware or software requirements related to such changes

Gathered data pertaining to customer needs, and used the information to identify, predict, interpret, and evaluate system and network requirements

Coordinated with vendors and with company personnel to facilitate purchases

Performed routine network startup and shutdown procedures, and maintained control records

Maintained logs related to network functions, as well as maintenance and repair records

BRIAN REDEKER RESUME PAGE 2 OF 2

TECHNOLOGIES AND PROTOCOLS

WAN

LAN

MPLS

BGP

EIGRP

OSPF

VOIP

SIP

HSRP

GRE

802.11

VLAN

ETHERNET

RADIUS/TACACS+

OSI MODEL

STP

VOLUNTEER EXPERIENCE

American Red Cross 2015

Disaster Services Technology – Assists with technology needs

Disaster Action Team – Provides disaster assistance to Pinellas County

EMPLOYMENT

Raisecom Inc. – Tampa, FL 2016 – present

Customer Engineer

Provide all levels of technical post-support to end user accounts (Tier II and Tier III carriers)

Learn all Raisecom networking products and be subject matter expert in technologies

Assist with presales initiatives to carriers

Maintain business relationships with customers

Fulfill orders for networking equipment to end users

Test network products and new software releases in lab

Cable One – Phoenix, AZ 2012 - 2012

Manager – IP Engineering

Provided implementation, design, and support for the cable network infrastructure

Managed and negotiated contracts with vendors

Managed a staff of 5 employees (top tier engineers) who were tasked with architecture and implementation roles

Provided recommendations and direct communication to senior IT staff and the core business group

Project managed projects involving data/voice objectives

Analyzed network performance and capacity

Worked with audit team to ensure PCI compliance was met, including security aspects of network

Deployed new technologies

Vital Network Services – Tampa, FL 2011 – 2012

Technical Services Manager

Served as primary contact for network management services to multi-billion dollar corporations/companies

Managed engineers in implementation, change, and support services

Ensured SLO/SLA’s were met for accounts

Recommended and assessed data/voice communication needs for accounts

Maintained the technical business relationship between Vital Network Services and large accounts

Ensured ITIL processes were practiced

Identified technical solutions and solved design issues

Project managed projects involving data/voice objectives

OSI – Outback Restaurant Partners - Tampa, Florida 2005 – 2011

IT Network Manager

Provided implementation, design, and support for both voice (phone lines, phone systems, local telephone service, long distance telephone service, cabling, and VOIP) and data communications (core network, MPLS network, network equipment, cabling, and VPN) for 1,200 remote sites and Corporate locations

Managed and negotiated contracts with vendors for both voice and data services

Managed 8 employees (engineers/analysts) who were tasked with architecture, implementation, operations, and support roles

Provided recommendations and direct communication to senior IT staff and the business group

Project managed projects involving data/voice objectives

Piloted new technologies, such as SIP

Worked with audit team to ensure PCI compliance was met, including security aspects of network

Deployed new technologies

Eckerd - Largo, Florida 1998 – 2005

Systems Project Manager/IT Planning Manager

Managed communication solution rollouts that impacted 2,700 Eckerd stores

Provided project management for multiple IT projects simultaneously

Coordinated projects with vendors, clients, and cross-organizational groups

Developed communication solutions and presented proposed solutions to senior level executives

Developed bids and evaluated vendor proposals for major Telecommunications projects

Managed 3rd party network connectivity process

Deployed new technologies

Managed a staff of 2 direct reports and 20 indirect reports

EDUCATION

DeVry Institute of Technology - Kansas City, MO

Bachelor of Science Degree-Telecommunications Management

Graduation (June 1998)/ GPA 4.0/4.0 Honors: Valedictorian

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