SARAH MWENDE MWANZA

P.O. Box ***-***** Nairobi - Kenya

+254********* • ac0v8m@r.postjobfree.com

Personal Profile

Date of Birth: 17th August 1992

ID No: 29212944

Marital Status: Single

Nationality: Kenyan

Religion: Christian

Career profile

A dynamic and results-driven person, committed to achieving and exceeding demanding targets and business objectives while remaining focused on providing an exceptional standard of service to clients and business strategy. Possess excellent interpersonal, communication and negotiation skills, the ability to influence decisions and to develop positive internal and external relationships. Enjoys being part of, as well as managing and motivating a successful and productive team and thrives in highly pressurized and challenging working environments.

Career summary

Associate – Digital Divide Data

Apr 2012 – Apr 2017

●Customer care services.

●Web research

●Customer focus: Review of entered data and conduct Quality Analysis to determine final output.

●Undertaking and leading data entry projects.

●Online research projects

●Transcription

●Field research i.e. physical collection of data in selected areas

●Digitization work including scanning of documents, OCR, Indexing

●Clerical responsibility, which involved answering telephone calls and making the appropriate transfers.

●Assisted customers who have outage or other service problems.

●Handled customer’s problems.

●Assisted with sales from time to time.

Nov 2015 to Jan 2016 Staff Operator - Consumer Insight

●Strategic planning: Advice project manager of project planning and monitoring, to measure performance.

●Customer care services

●Online research

●Collecting opinion polls from clients through phone survey

Jan 2011 to Dec 2011: Sales Associate – Ayany Safaricom House

●Clerical responsibility which involved answering telephone calls and making the appropriate transfers.

●Assisted customers who have outage or other service problems.

●Customer focus: Handled customer’s complaints and compliments and advice project manager on best practices, implementation plan and monitoring.

Education

March 2016 to Date: Pursuing Diploma in Business Management and Administration – Zetech University.

Jan 2013 to July 2014:

●Diploma Certificate in Tourism and Travel Management – Nairobi Aviation College

Feb 2013 to Aug 2013:

●ICDL Certificate – Chrisco Education Center

2006 to 2010: Kenya Certificate of Secondary Education - Raila Educational Centre

●Certificate

Year to 2005

Kenya Certificate of Primary Education - Ayany Primary School

Skills and Achievements

Achievements:

●Implemented a data accuracy program, thereby reducing marginal errors by 50%

●Achieved a team based culture and routine as I learned the benefits of working and the commitments involved while we organized for the Kenya Law Report which was one of my big projects.

●Achieved Literal Thinking mindset as I am able to edit or correct errors.

●Successfully punched in 1500 records (error free) within 8 hours, just in time for a drawn-in deadline.

●Trained 13 data entry interns in handling data discrepancy problems, as part of their training.

●Taking part in peer education program and educating others Ayany Primary School.

Skills:

●Assertiveness: Can handle any difficulty with utmost calm.

●Computing skills: Capable of typing more than 55 wpm, excellent on MS EXCEL, WORD DOC, ACCESS, SCANNING, SEARCH ENGINES.

●Language skills: I am very fluent in English, and Kiswahili.

●Commercial awareness skill: Always make it my point of interest to know what is trending globally in the business world of today.

●Strategic Planning: I always make sure that I have a technique plan to reach my goal even if they seem impossible to others.

●Leadership: Attended the first students’ leaders’ conference in 2008 at Matuu Memorial.

Was able to be head of project called E- Kitabu during the tenure of these project, I acquired the skill of decision making, critical thinking, problem solving and team management.

●Time management skill: Am always time conscious in tasks assigned to me

Hobbies

Movies

Swimming

Travelling

References

Ignatius Kweyu

Quality Management Representative and Lead Auditor – Digital Divide Data

Tel: +254-(0-720******

Email: ac0v8m@r.postjobfree.com

Jane Barasa

Personal Assistant - Kuloba and Wangila Advocates

Tel: +254-(0-722******

Email: ac0v8m@r.postjobfree.com

Mr Calvince Odemba

Social Mission and Impact team – Head of Department

Tel: +254-(0-724******

Email: ac0v8m@r.postjobfree.com

Contact this candidate