Customer Service Medical
Resume:
JAMIE L. BEATTY
*** ****** **** • Lexington NC **295 • 814-***-**** • ***********@*****.***
Seeking a position where I can utilize my education, professional skills, motivation and desire to learn more about my chosen profession Management and Leadership skills Technology knowledge Excellent communication, presentation, and customer service skills
EDUCATION
10/2010 – University of Phoenix On-line BSBA Bachelor Degree Business Management
06/2006 – University of Phoenix On-line AAGS Associate's Degree Accounting
AL Nursing Home Care 04/18/2017-Current
Office Coordinator
Responsible for daily operations including; Client and staff scheduling- Payroll, Billing.
Owens Illinois 10/21/2015- 02/19/2017
Hand packer 10/21/2105-12/01/2015
Lehr Quality Controller 12/01/2105-02/29/2017
Glass inspector- responsible for the functions of a lehr and all components of the equipment taking the finished product from the Hot End through the finished product ready to ship to our customers. Identifying defects and reporting to the hot end for corrections.
Murray's Honda 01/2015 - 10/20/2015
Car and Lease specialist
Responsible for the sale and customer satisfaction to our loyal customer base.
HEALTHCARE EXPERIENCE 06/2003 – 07/2014
Laurel Cosmetic and Plastic Surgery November 2013 – July 2014
Billing Specialist/Scribe – Was laid off along with all my staff, when Laurel lost a high performing surgeon.
●Completed all office and surgery billing and coding utilizing Next Gen software
●Coding
●Release of Medical Records
●Daily Scribing for Dr. La Brasca
DRMC Plastic Surgery – Left DRMC to follow Dr. La Brasca and new practice with
Laurel .
Office Manager- 2010 – 2013
DRMC Practice Management
Operation Support Technician 2008 – 2010
●Coordinated new office set-ups as well as physician offices that were closing; placing patients with new providers, and chart releases.
●Created an online system for all offices to have access to their office forms.
●Create new forms for practices as needed.
●Updated all forms library and the department online policies and procedures.
●Met with all new staff to start department orientation process.
●Assisted Vice President of Physician Practices and Director of Practice Management.
●Coordinated all medical records reviews and chart audits requests from payers.
●Coordinated and tracked all PI programs and payments.
●Start new PI incentives for offices, working closely with all insurance payers.
●Helped staff with E&M coding, billing and claim corrections and answered questions or concerns including billing, computer, policies and procedures.
●Scheduled all new interviews with the Director of Practice Management.
●Work with HR on all department jobs posted and bids received.
●Administrator user in the new GE software.
Administration Medical Staff Office Coordinator 2006 – 2009
●Maintained listings of physicians on staff in a variety of formats and distributed to hospital departments as appropriate.
●Prepared notification letters to medical staff members regarding the action taken by the Board of Directors concerning privileges or status.
●Maintained current credentials files for all members of the medical staff including Pennsylvania medical licensure, drug enforcement registration, and malpractice insurance coverage.
●Coordinated Medical Staff Committee meetings including corresponding with Department and/or Committee Chair, Department Directors, and committee members, preparing agenda and other meeting material, preparing presentations, and operating multi-media equipment, taking/transcribing minutes, and ensuring appropriate follow-up as indicated.
●Maintained and distributed the On-Call schedules for the Medical Staff and physician database and credentials files
●Maintained working knowledge of the Medical Staff Departments, as well as JCAHO standards, state and federal regulation and bylaws, rules and regulations.
●Developed policies and procedures to standardize and facilitate all aspects of the credentialing processes; developed new procedures to meet expanding program needs.
Medical Assistance and Medicare biller
2005 – 2006
Collector
2003 – 2005
●Daily billing for both payers.
●Reviewed work aging reports and work credit reports
●EMR- Scan and index business office documents
●Assisted patients with their balances, payment arrangements and medical assistance applications and process charity care applications
●Process employee discounts, and employee payroll payments.
FINANCIAL EXPERIENCE
Members Choice-PA F.C.U. 1997 – 2003
Loan Officer 1997-1999 Assistant Manager 1999-2003
●Managed daily operations, employee benefits, payroll, and time and attendance.
●Performed employee evaluations and disciplinary actions.
●Interviewed for new employees and board members.
●Performed staff orientation and training of new systems (in-house clearing system).
●Supervised customer service, ensuring prompt response to customer requests and complaints, as well as delivery of highest levels of service at all times.
●Handled all of the repossessions, magistrate cases, and bankruptcy cases.
●Attended board of director meetings and annual membership meeting.
●Annual reporting of new member and budget for employee compensation report each year.
●Researched new products and competitor’s rates and services.
●Oversaw administrative functions such as A/P, A/R, balancing G/L accounts, loan application approvals, filing disability applications for members.
COMPUTER SKILLS
Windows XP, Microsoft Office: Word, Excel, Access, Project and PowerPoint, QuickBooks Healthcare software:
Kronos, McKesson Star, HPF, GE, Health port, Next Gen, Navinet, and Promise.
PROFESSIONAL TRAINING AND COMMITTEES
Customer service 101
How to handle difficult customers
Medical Terminology
SAW-school at work
Microsoft Office Excel
DRMC Celebrations Committee Member
DRMC PIT
DRMC Practice Management PI
DRMC PCP Lead and Float Meetings
DRMC Celebrations Team Leader
ICD-10 Boot Camp
MEMBERSHIPS
● American Academy of Professional Coders (2014)
REFERENCES:
Algie M. LaBrasca, DO
Laurel Cosmetic and Plastic Surgery 717-***-**** *************@*****.***
Angelina Rafferty
RN
Michelle Mahaffey
Sales Executive Murray Ford
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