Customer Service Administrative Assistant

KaSandra Westbrook

*** ****** **.

Temple, Texas 76504

Telephone 254-***-****

SignMail Message 254-***-****

*****************@*****.***

Professional Proficiency:

Computer proficiency including Microsoft office suite (Word, Excel, PowerPoint)

Quick Books Accounting proficiency

Book keeping and reconciliation

Formal medical terminology training

Type 50 wpm

10 key by touch

Exceptional attention to detail and data entry accuracy

Excellent customer service skills and working with the public

Experience working under pressure in a fast-paced work environment

Proven ability to work unsupervised; superior organizational skills

Excellent work habits and strong work ethic; professional appearance and attitude

Demonstrated extraordinary stability and loyalty as a long-term associate

Exceptional problem solving abilities, and eagerness to learn

Fluent in American Sign Language

Work Experience:

Teacher

Little learners Education Center Temple Texas 2016- Present

Maintained continuing education classroom to ensure compliance with regulatory requirements.

Teacher

Central Texas Children’s Center Temple Texas 2000 – 2016

Worked with all ages from 6 weeks – 13 years old, and contributed as a team player by helping other staff members as needed.

Was also a teacher for Pre – K early 3’s to help out the other Pre-K teachers

Maintained continuing education classes to ensure compliance with regulatory requirements.

Secretary/Administrative -Payroll Assistant

Central Texas Children’s Center Temple Texas 2004 – 2008

Processes quick book payments for client family accounts and staff Payroll. Also maintains payment reconciliation process.

Prepare deposit slips, make timely daily deposits and document all payment activities while maintaining separation of duties.

Facilitates enrollment process for new families, and manages filing and other clerical office functions.

Answers incoming calls, and assisted in audits related to CCS and USDA.

Process and review all incoming mail

Assist with childcare as needed to ensure adequate coverage for all children.

Education

Temple College 2001 - 2015

Basic Sign Language Non-Credit hours/2009

Administrative Assistant 32 credit hours/ 2015

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