Quality Engineer Customer Service

Werner van Raay

**** *. *** **.

San Pedro, CA, *0731

Home Phone: 310-***-**** / Cell: 310-***-**** email: **************@*****.***

*****@*********.***

Employment objective

A position in quality assurance with a company that will utilize my previous experience and skills to meet business objectives and support commitments to customer service, employee development, and continuous improvement.

Qualifications

ASQ Certified Quality Engineer. Certification number 97758

ASQ Certified Six Sigma Black Belt. Certification number 17938

RABQSA certified in implementing and transitioning to AS 9100. Certificate number 65271

Successful track record in continuous improvement using six sigma methodology

Able to perform DOE’s using full and fractional factorial design models

25 years experience applying SPC to manufacturing processes including CNC machining, assembly, welding

Experienced auditor internal and external

Computer literate. Familiar with Outlook, Excel, Word, PowerPoint, Visio, Minitab, InfinityQS software

Self-starter and team player. Ability to think and plan strategically. Interact well with production personnel, customer service, and management

Able to read blue prints. Full understanding of GD&T

Familiar with inspection tools, sampling plans, in process inspection and inspection techniques. Able to perform surface plate inspection

Skilled in mathematics, engineering graphics, and statistical techniques

Good business and technical writing skills

Types of products manufactured included fasteners (pins, collars, nuts), hard and soft tooling, ground support equipment, production flight hardware for military and commercial aerospace, launch vehicles, vertical launch systems, heat exchangers for naval vessels, fabrication and machining of heavy machine tool components (machine beds, columns, spindle head housings), and aircraft duct assemblies.

Served 5 active years in the United States Marine Corps as a powerplant mechanic on F4-Phantom J79-8 ramjet engines. Attended various airframe and powerplant schools while on active duty. Attained rank of Corporal. Received Honorable discharge upon completion of active service.

Selected Accomplishments,

Performed duties of SPC Administrator, fabrication supervisor, quality engineer, welding engineer, and manufacturing engineer over a period of 25 years.

Successfully applied statistical techniques on welding, assembly and CNC machining processes (short and long run) resulting in increased production while at the same time using fewer resources.

Developed and implemented welder training program per Mil-Std-248D. Conducted training and administered written and oral examinations for welders and inspectors. Topics included use of specifications, visual inspection for discontinuities, blueprint reading, weld symbols, and documentation.

Developed and implemented statistical programs to meet requirements of AS 9100 Rev. C, ISO 9000-2000, and Boeing D1-9000 AQS. Responsible for all aspects (procedures, documentation, training, implementation, assignment of departmental responsibilities).

Developed and implemented continuous sampling plans in accordance with Boeing D1-8007F for CNC machined parts and precision jig fixtures. Inspection time on production flight hardware was reduced by more than 85% while still maintaining 100% customer acceptance.

Developed and prepared monthly scrap and rework reports to monitor and analyze effectiveness of preventive measures taken. Pareto and cause-and-effect diagrams used to identify best targets for improvement.

Developed company quality procedures for control of nonconforming product, corrective and preventive action, and statistical techniques meeting ISO 9000-2000, Boeing D1-9000A AQS, and AS 9100 Rev. B requirements.

Implemented a thermal effects program per Boeing drawing document 149A02300 for precision CNC machining in uncontrolled environments in an effort to minimize variation caused by the thermal expansion of metals. Efforts resulted in reducing process variation.

Developed and implemented Measurement Uncertainty procedure to meet NADCAP requirements for in house calibration of measuring equipment.

Employment History

Oct 2016 - Feb 2017: Mattco Forge Inc., Paramount, CA - Quality Engineer: Responsible for PPAP approvals for Pratt & Whitney. Included process flows (from receiving material to shipping), PFMEA, control plans, process capability studies, gage R&R’s/MSA, implementing SPC, and FAI to AS9102. Also responsible for NCP’s (non-conforming product reports) root cause investigation, corrective/preventive action implementation. Presented bi-weekly quality meetings to management and blacksmiths reviewing scrap & rework costs. Pareto types of defects, numbers of each defect, costs of defects to target areas for improvement.

May 2016-August 2016: Arrowhead Products, Los Alamitos, CA – Quality Engineer for “Metals” plant. Main duties consist of root cause analysis and process improvement using DMAIC and 8D methods. Creation and implementation of action plans related to process improvement activities.

2012-2016: Monogram Aerospace Fasteners, Commerce, CA – SPC Coordinator/Quality Engineer: responsible for entire SPC program. Included all training, database maintenance, capability studies, gage R&R’s, chart selection and analysis, reports to management, supplier flow down of SPC. Have over ten years experience using InfinityQS software with applications of SPC on fasteners (pins, collars, nuts) on Miyanos, Eubamas, Tsugamis, Euroturns, Acmes, Okumas, Headers, centerless grinders, thread rollers, Brown & Sharpe, oval lock machines, CNC mills and lathes. Familiar with Boeing specifications with regards to fasteners and SPC. Responsible for Certified Operator Program. Included developing and conducting all training for qualifying operators to perform inspection using ANSI Z1.4 and Boeing BPS-F-176.

2006-2012: Lisi Aerospace, Hi-Shear Corporation, Torrance, CA – SPC Systems Analyst: Responsible for entire SPC program. Included all training, database maintenance, capability studies, gage R&R’s, chart selection and analysis, reports to management, supplier flowdown of SPC. Applied SPC techniques on fasteners (pins, nuts, collars), CNC machined parts. Types of machines with SPC applications included Davenports, Euroturns, Acmes, Okumas, headers, centerless grinders, thread rollers, Browne & Sharpe, oval lock machines, CNC mills and lathes. Familiar with Boeing specifications with regard to fasteners and SPC.

Consulting 2002-2006: Worked on short term projects and acted as a consultant for the following companies

Marvin Engineering, Inglewood CA. – Welding Engineer/Quality Engineer

Morrell’s Electroplating, Compton, CA. – Quality Engineer: Lead in implementation of AS 9100

Waltco Engineering, Gardena, CA. – Quality Engineer

Show Group Production Services, Gardena, CA. – Welding Engineer: Create weld procedures and certify personnel and company to national standards.

Spacex, El Segundo, CA. - Welding Engineer: Create weld procedures and certify personnel and company to national standards.

Aero Precision Engineering, Santa Monica, CA. – Quality Manager: Develop company quality system to meet AS 9100 Rev. B standard and manage accordingly

Manufacturing Supervisor, 2000-2001: Aircraft Engineering Corporation, Paramount, CA. (Employed 1985-2001)

Duties included hiring personnel, schedule work flow, assignment of work crews, method and sequence of fabrication, interpretation of engineering drawings, interfacing with customers and other departments, maintaining adequate inventory of consumables and work materials to maintain production, certify welders, maintain certifications, hiring of outside sources and equipment as needed for fabrication, supervise work including hands on, forecast man load for upcoming jobs, estimate hours and materials for completion.

Quality Engineer, 1996-2000

Assisted quality manager in the development and implementation of a quality system meeting ISO-9002 and Boeing D1-9000 AQS requirements. Responsible for employing statistical methods, developing and employing continuous sampling plans, implementation of programs pertaining to special quality requirements, corrective and preventive action program, improvement of existing procedures and methods of manufacturing and quality.

Welding Engineer, 1995-2000

Developed and qualified weld procedures to applicable specifications as necessary, interpret welding specifications and codes, ensure fabrication methods maintain material properties and meet engineering requirements, develop weld procedures for manufacturing planning, qualification and maintenance of welder certifications, ensure proper weld procedures are followed, selection of welding process, keep statistics for estimating purposes, and process improvement, maintain records of qualified procedures and welders, determine weld sequence and jig fixture set up, conduct internal audits and assist in outside audits and surveys, train welders in visual inspection, weld symbols, material joint preparation, blueprint reading, use of welding gages.

Quality Assurance Supervisor, 1993-1995

Oversee all quality functions and activities, develop and update procedures, perform internal audits, review engineering planning to ensure quality function, review and approve procurement requirements, interpret specifications and assist customer representatives on surveys and audits.

Statistical Process Control Administrator, 1990-2000

Developed, implemented, and maintained an effective statistical program to support manufacturing and quality assurance. Developed procedures, methods, and conducted all employee training.

Salary History

Range 40K – 95K

Education

University of California at Los Angeles, Westwood, CA. 1997-1999

Courses studied included manufacturing engineering, quality assurance, and statistics (SPC)

California State University at Long Beach, Long Beach, CA. 1995

1 semester. Course of study ISO-9000 Quality Systems

Fullerton College, Fullerton, CA. 1993

Center for Applied Competitive Technologies: Studied statistical process control theory and application, 1 semester

Long Beach City College, Long Beach, CA. 1990-1993

Courses of study included mathematics, mechanical drawing, engineering graphics, descriptive geometry, statistics, business management, physics, chemistry, metallurgy theory and practice.

Airco Technical Institute for Welding, Long Beach, CA. 1984

6 month trade school. Learned SMAW, GMAW, FCAW, and GTAW welding processes. Upon completion passed Los Angeles City Certification for SMAW 3G and 4G positions.

Paramount High School, Paramount, CA. 1977

Graduated with honors and received a California State Scholarship

References:

Name Title Company Years Known Phone

Ketchell Borin Quality Engineer Lisi Aerospace 10 1-714-***-****

Praveen Kritopolli Quality Engineer Esterline 8 1-502-***-****

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