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Test Cases Customer Service

Location:
Naperville, IL
Salary:
110000
Posted:
June 14, 2017

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Resume:

**** ******* ******

Naperville, IL 605**-***-*** 2811

ac0upy@r.postjobfree.com

Tolly Tsiamas

Objective

Pursuing a position where extensive professional information systems skills applied in a fast paced environment will contribute. Highly organized client orientated individual with incredible interpersonal skills. Experience 8/ 2014 – 12/ 2016 C hicago Trading Company Senior QA Analyst Chicago, IL

Perform manual and automated testing on firm’s electronic trading components with focus on trading front ends and exchange connectivity solutions.

• Manually test firm’s front end trading and exchange facing applications on a daily basis. This includes regression testing, bug fixes and exploratory testing. All bugs encountered are immediately reported and work closely work developers when doing so. Test cases are added for all bugs entered into the system.

• Was the lead QA Tester in the Liffe to ICE product migration effort and CME MSGW solution, both exchange mandated changes. Uncovered numerous bugs with the exchange facing solutions being used. Timely discoveries prevented roll backs of the new software packages. Also, managed the F IX certification processes with the ICE and CME Exchanges during these projects. Maintain strong working relationships with numerous exchange support personnel around the globe through multiple years of working with exchange connectivity solutions. Work with Exegy and Wombat price feed vendors to verify their pricing solutions integrate with our new software solutions.

• Run automated testing on exchange connectivity solutions and add automated test case solutions to Python driven test harness. Exchange arcades are Linux based systems that rely heavily on SQL databases for data storage. Use of UNIX and S QL queries daily. Current project includes porting all manual test cases written for the exchange connectivity suites into a protocol that adheres to our test harness creating automated solutions. 6/ 2013 – 6/ 2014 Trading Technologies

Senior Test Engineer Chicago, IL

Performed manual and automated testing on firms drop copy and order routing FIX Adapter servers.

• Ran automated QA testing on all versions of firms FIX Adapter servers, including drop copy, order routing, single and multi broker modes. Cygwin Bash used to analyze and parse FIX logs. Utilized U NIX c ommands to tail specific FIX messages needed to verify functionality being tested. Ran manual testing from scripts or ad hoc, based on experienced gained through years of FIX protocol use. This included integration testing with all front end and back end components that are supported with the FIX Adapters. Including all exchange Order, Price and Fill API’s.

• Also ran QA testing for the following solutions that are offered by TT: TT User Setup, PS Products and the XTAPI / RTD API's. Additional duties included adding manual test coverage into Microsoft Test Manager and automated test coverage to the automation tool scripts. Test coverage added for all bugs, enhancements and requirements tested for each application. Jira and MKS used to as tracking applications.

9/ 2006 – 5/ 2013 Trading Technologies

Senior API Specialist Chicago, IL

Provided onboarding, development and certification support to clients creating custom trading applications.

• Lead certification tester for client’s front and back end applications that connect to the trading systems FIX Adapters and proprietary API’s. Clients were not allowed to connect their applications to the production trading systems without successfully passing this test. Ensured through thorough and rigid testing, that clients would not experience financial ruin due to faulty applications. Was able to provide clients with real time troubleshooting of problematic applications to ease with the process. Prior to formal certification testing, helped manage the development life cycle of applications with weekly status meetings involving clients. Highly organized in performing these tasks.

• Built an automated software testing solution for drop copy clients using VeriFIX and CertiFIX. Certified over 250 client applications. Managed the certification of multiple applications at once.

• Acted as the head trading system administrator in managing over five hundred users in the developmental support environment. This is a simulated trading environment that was used to help with API and FIX onboarding of clients who are developing their trading applications. Was in charge of setting up all users in our risk system and load balancing numerous FIX clients across eighty FIX Adapters servers and over 25 exchange feeds. Configuring the correct exchanges and FIX specs that would be supported in production environment was necessary for proper client testing. Built and maintained great working relationships with exchange and vendor personnel to ensure a solid testing environment was available for users at all times.

• Prior duties with the DTS department included assisting developers and traders who were building financial applications that connect to the firm’s order, price and fill API’s. Applications range anywhere from high frequency black box trading, risk, to simple profit/loss and price display applications.

• Thoroughly tested the functionality of all the classes and objects of the XTAPI to help ensure that bugs were caught in a timely fashion. When a bug or defect was caught, quickly created product change requests and immediately reported the issue to the firm’s engineers. Worked as a liaison between clients and the engineers to make sure that everyone is aware of possible issues within the XTAPI and the steps that are being taken to correct the abnormalities.

• Spent the first year with the company working as an Application and Gateway Support Specialist on the Customer Service Center Desk. Was able to use my industry knowledge and experience as a Trader to quickly assist and resolve live trading issues that accompanied the use of more than 15 front end client applications and 25+ exchange facing solutions.

7/ 2005 – 6/ 2006 A GR Fusionary

Alpha Software Tester Chicago, IL

Tested front end and back end software used in production trading environments..

• Gathered and drew up requirements for all new functionalities being introduced into automated trading software by working closely with developers and traders.

• Solely created and executed test plans based on new requirements and provided immediate feedback to developers and stakeholders based on software performance.

• Formulated, managed and maintained test cases on all new application features that were used for regression testing on future software builds. 5/ 2002 – 6/ 2005 I FOA Brokers

Brokers Assistant Chicago, IL

Arb clerk for top step broker in the, 3r d

and 4 th

months of the E urodollar pit.

• Progressed from runner to clerk within eight weeks joining a team of three brokers and seven clerks.

• Acquired five new customers, accounting for large portion of employers’ total volume.

• Relayed customer order flow diligently, accumulating minimal out trades. 1/ 2000 – 4/ 2002 U BS O’Connor

Proprietary Systems Support Specialist C hicago, IL Effectively supported organization’s proprietary systems worldwide.

• Assisted a group that built and maintained monitoring systems which tracked numerous batch jobs that ran daily. Low level PERL scripting and HTML was used. Projects cut down response times to run failures by more than half. Batch jobs included open positions and P/L’s from previous day’s trading.

• Worked with Operations department in maintaining and supporting back office applications. Applications minimized operator workload that in turn reduced human error. Applications included RECON, which detected any unmatched trades accumulated with prime brokers during the day. 9/ 1998– 12/ 1999 A BN/AMRO

Application Specialist Support Specialist C hicago, IL Assisted bank’s Traders with any application problems or questions they encountered.

• Supported proprietary trading applications in extremely pressured environment. Maintained and troubleshot a large SYBASE database composed of currency conversions.

Education

1998 Arizona State University Tempe, AZ

• B.S. Computer Information Systems

• Course work included management, finance, programming and statistics classes. Participated in multiple club sports including flag football and softball.

Profile

• Experienced with multiple QA software testing approaches including black and white box, unit, r egression, end to end, i ntegration, incremental integration, sanity, functional, smoke, performance, s ecurity, recovery, compatibility, usability, alpha and beta testing.

• Been a working part of the following software development m ethodologies: Agile, W aterfall, S crum, S DLC, Rapid and Joint Development.

• Technical Training includes analysis and design, computer information systems object-oriented modeling and programming systems, business database concepts, SYBASE Adaptive Server Enterprise, Workstation and Server, Networking Essentials, Internet Information, Server and TCP\IP.

• Working knowledge of multiple test management systems including Seapine TestTrack, Microsoft Test Management and Jira.

• Technologies: Ex posed to the following technologies while testing and supporting financial applications: C#, C SQL, VB, PERL, Python, SQL and HTML, JAVA.

• Have Q A Certified Hundreds of Financial Applications showing the ability to test under extreme pressure in a timely fashion against fast moving data sensitive applications

• Working knowledge of all Microsoft operating systems and Office products used in a professional working environment. Last two years of Quality Assurance testing have been staged in a LINUX OS Environment.



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