Manager Operations

Genesis Salazar, MBA

*** *.*. ***** ******, Miami, FL 33184 ! 305-***-**** ! *******.*.*******@*****.*** SUMMARY

Ambitious MBA graduate looking to gain additional management experience. Experienced office and operations manager able to maintain outstanding customer relations while providing organized and efficient leadership. Highly adaptable, flexible, and motivated.

AREAS OF EXPERTISE

• Lean Six Sigma

• Budget Management

• Process Improvement

• Microsoft Office Suites

• Project Coordination

• Team Building

• Strategic Planning

• Customer Satisfaction

• Inventory Management

• Bookkeeping

• Performance Management

• Process Improvement

EXPERIENCE

Temporary Program Coordinator July 2016- Present

Florida International University, Information Systems and Business Analytics Department, Miami, FL

• Coordinate travel arrangements, process travel authorizations and reimbursements for 40 faculty members, staff, and guests according to FIU and the State of Florida’s travel guidelines and regulations.

• Create and manage the waitlist containing over 500 students for three core Business courses. Generate and issue permission numbers as needed.

• Manage course scheduling and enrollment for the MSIS and MSHIA programs. Ensure students are clear of all holds restricting them from enrolling.

• Assist the undergraduate Assistant Dean with undergraduate courses, scheduling, and related issues.

• Collaborate with administrative staff on special projects, events, programs including monthly departmental meetings, orientation, lunch and learns, and graduation dinners for MSIS and MSHIA programs.

• Schedule and coordinate meetings for Department Chair and Assistant Chair, take meeting minutes, prepare and distribute agenda, and meeting materials.

• Assist the Ph.D. Program Director with various projects and meetings for the 12 Ph.D. Candidates including preparing agendas and schedule classroom space for weekly seminars.

• Oversee all administrative matters such as scheduling deadlines, area reports and student issues are handled in a timely manner including generating various departmental funds reports and approximately 175 student transcripts.

• Help supervise and manage student assistants.

Office/Operations Manager November 2012- March 2016 B-Oscar’s Plating and Polishing, Inc., Miami, FL

• Exceeded company’s goals and objectives related to sales, productivity, and profitability among other areas. Increased revenue by over $150,000 within the first year by refining current business strategy.

• Spearheaded project operations throughout the course of project. Ensured all project logistics followed the project guidelines- including projects such as, the Miami-Dade Courthouse renovation.

• Oversaw budget and monitored all organizational expenses to ensure cost efficiency.

• Developed business strategies and tactics to support goals of division and improve customer relations by enhancing organization’s customer services strategy and improving employee engagement.

• Oversaw work performances and prepared performance reviews for team members upon completion of projects, as well as, annual performance reviews.

• Managed marketing and promotional materials, developed website, designed printed material including over 2,000 postcards, flyers, and magazine advertisements.

• Supervise a team of 10- including training, payroll, scheduling. Administrative Assistant January 2008- November 2012

• Assisted President and Vice President with detailed functions associated with schedule conference calls, meetings, and conference.

• Performed research, data collection, statistic compilation, document generation as necessary to complete special projects and price quotes.

• Developed, maintained and fostered effective relationships with clients, providing update on projects and resolving any issues/concerns promptly to ensure their satisfaction.

• Organized and coordinated corporate events including monthly participation in West Palm Beach Antique Festival. Supervised planning and execution of logistics and operations for events.

• Interacted with approximately 25 customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on orders, and opening new accounts.

• Demonstrated flexibility and superb work ethic in enthusiastically taking on special projects in addition to primary office administration responsibilities.

• Ensured office equipment ran smoothly and properly and managed the inventories, ordered equipment and supplies. Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked.

EDUCATION

Florida International University, Miami, FL

Master of Business Administration, Healthcare Management December 2016 Bachelor of Arts in Psychology August 2014

CERTIFICATIONS

NIH Certified

Protecting Human Research Participants October 2016 Big Data University Certificate

Watson Analytics 101 September 2016

Lean Six Sigma

Green Belt May 2016

CITI Certification

Social/Behavior Human Research October 2013

Real Estate

Sales Associate April 2013

AFFILIATIONS

Seymour Adult Daycare Center

Volunteer and recipient of the President’s Volunteer Service Award May 2009- July 2010

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