Sales Customer Service

Michael Spielman

***** *********** **** ******, ***** 77388 Cell: 936-***-****

*.********@*****.***

OBJECTIVE

Seeking a challenging position requiring strong managerial, organizational, and communication skills that will provide growth and opportunity based on individual performance, while working in a team environment.

SUMMARY OF QUALIFICATIONS

Recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrated ability to communicate and interact effectively with senior management, associates, and customers.

Five years of high volume Business to Business sales experience

Fortune 500 Sales Training: C.H. Robinson Corporate Sales Training (Consultative Sales Training, LTL: Selling with Excellence)

EMPLOYMENT HISTORY

R2 Logistics September 2016–December 2016

Business Development Manager

Managed the Top 100 customers in the Mid-Southern Region encompassing the states of Texas, Louisiana, Oklahoma, Mississippi, Arkansas, Colorado, and Kansas.

Was tasked to build relationships with the current customers in this region through face to face meetings, conference calls, and events.

Through relationship building, was tasked to grow each portfolios freight volume, and introduce strategic planning to handle and control their total supply chain.

Brought new customers into the company through referrals, cold calling, and networking.

FedEx Truckload Brokerage January 2015 – September 2015

Sales Account Manager

Selling – Responsible for building a portfolio of qualified customers by reaching and seeking out prospects via over the phone sales calls. Using the telephone, e-mail or other forms of communication contacting existing and potential customers daily to develop and penetrate relationships.

Customer Service – Responsible for all customers facing interaction and communications with the customer regarding the management of the movement the shipments. Responsible for problem solving, addressing concerns and implementing solutions for customers.

Contract Completion and Monitoring – Promote customer satisfaction and improve on-going sales being responsible for facilitating the administrative process related to the approval and completion of contracts, requests for proposals and bids in collaboration with the Leadership and Operations.

Sales and Payment Follow-up – Responsible for partnering with team members to ensure the correct and timely payment of invoices. Contact customers to obtain the necessary information to resolve discrepancies and works with customer when necessary to expedite payment.

24 Hour Fitness August 2014 – November 2014

Membership Manager

Achieve club membership goals by meeting or exceeding the club’s new member enrollment and personal training attachment targets.

Establish and communicate a compelling vision for the Membership Team, ensuring an environment where all MCs thrive.

Consistently and effectively manage the performance of MCs, providing the necessary guidance, coaching, and corrective action, as needed.

Conroe Independent School District April 2014 – May 2014

Substitute Teacher

Provide educational continuity by implementing established lesson plans, while exercising professional judgment to introduce new material when appropriate or necessary

Certified to substitute teach grades K-12 within the Conroe Independent School District.

Circle 45 Logistics 2013 – 2013

Outside Sales Representative

Responsible for selling LTL services to key decision makers

Performed cost and rate analysis

C.H Robinson Worldwide Inc. (Fortune 300 Transportation Company)/ Houston, TX

Strategic Sales Representative 2011 – 2013

Conducted face to face sales meetings with key decision makers, educating on how CH Robinson would be an advantageous partnership.

Performed supply chain analysis for clients with primary focus on cost effectiveness and practicality.

Demonstrated creative problem solving to maintain customers by creating personalized processes and streamlining Standard Operating Procedures.

Negotiated contractual and transactional rates between customers and carriers on a daily basis while building strong relationships to ensure high levels of service and loyalty.

Developed pricing structures for customers on multi-modal distribution where adjustments for varying fuel costs and seasonal market changes are accounted for.

Zone Leader- Northeast 2010 - 2011

Develop multi-level customer relationships to uncover shipping needs of key decision-makers (i.e., "C" level executives, Logistics, Operations, and Transportation).

Managed Relationships between carriers, warehouses, customs, and customers

2011- YTD –40% Growth over Quota

2011-YTD-Ranked 2 out of 10 in North Houston Total Growth

2011-YTD-Ranked 1 out of 10 in North Houston New Sales

2010 VS. 2011-YTD through July- Net Revenue is up 47%

2010-YTD-Ranked 2 out of 10 in North Houston Total Growth

2010-YTD-Ranked 2 out of 10 in North Houston New Sales

Spec’s Family Partners / Woodlands, TX 2009 - 2010

Sales Associate

Perform general sales functions including competitive selling, customer relations, promotion development, and client consultation. Developed strategies and plans to achieve sales results.

Smith International/ Houston, TX 2007 - 2008

Sales and Operations Management Training Program

Trained on technical details of tools and services including key features and benefits, and expanded product knowledge through hands on experience with products.

Completed assignments in district location: Houston, Alice, Odessa, Lafayette, Rock Springs, Denver, and Casper. Becoming familiar with the different market requirements, tool applications, and District operations.

Gained product knowledge and business skills through Smith International, Inc. E – Campus Classroom Courses. Course subjects included sales, communication, presentation skills, finance, and management courses as well as extensive QHSE training (Quality, Health, Safety, & Environmental).

Departmental Training: Manufacturing, Customer Service, Corporate Sales, Engineering, Purchasing, Business Development, and Shipping.

EDUCATION

Bachelor of Arts in Communication Studies December 2006

Minor: Marketing

Stephen F. Austin State University

References Available Upon Request

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