Sales Customer Service

Pedro A. Murguia

Lawrenceville, GA ***** – 404-***-**** – *****.*.*******@*****.***

Summary

I have the character of an entrepreneurial man, because in business or work activities I tend to be very dynamic, responsible, and punctual. I’m a natural leader, visionary and above all, self motivated.

Work Experience

MEDTRONIC / DULUTH, GA / CUSTOMER SERVICE REP. III –SALES SUPPORT SPECIALIST/ 10.2015 - PRESENT

100% of orders (with proper documentation and received prior to cut-off) processed in the same day. This would include capital orders, contracts, evaluations systems and other type of special orders.

Sales Team Satisfaction 97%. Achieved via constant communication and working with the Sales Team on the daily basis, supporting their need and the customer’s.

Successfully supported and handled intercompany orders for international distributors (to Europe, Asia, Australia, Canada and Latin America). I process, research and create solutions and preventive actions.

Administrative problems solving. SAP experience leveraged to research and resolve issues. This required cross-functional collaboration with departments including Finance, Technical Support and Sales.

MEDTRONIC-GIVEN IMAGING INC. / DULUTH, GA / MATERIAL HANDLER III / 08.2006 – 10.2015

Great knowledge of SAP in processing, researching, solutions and training to co-workers and other departments.

Exercised functions of ordering re-stock finished goods material from Given Imaging LTD. in Israel.

Created functional and creative processes to correctly complete vendor returns, order shipping supplies, and vendor Purchase Orders.

Inventory control, research and solutions. In charge of investigating discrepancies and identifying solutions for preventative action plans.

UNITED STATES MARINE CORPS / MARRIETA, GA / CORPORAL/ 10.1999 – 10.2005

Corporal, deployed to Operation Iraqi Freedom I as a Mortuary Affairs Specialist. Leaded a group of Marines in Iraq, offering our services to our fallen brothers and sisters.

Corporal, Supply clerk. Exercised the functions of leading a group of Marines in a warehouse environment, providing logistic support to the company.

Education

BACHELOR OF GENERAL BUSINESS / GWINNETT, GA / 01.2015 – 05.2017

Georgia Gwinnett College, class of 2017.

Skills

My leadership style is- self-motivated, disciplined, committed and full of integrity.

Bilingual. Fluent in English and Spanish.

Customer focus- developed by working for 11 years in a company whose motto was “customer comes first.”

Fast learner and technology savvy, ability to multi-task and sharing knowledge for colleagues.

References

AVAILABLE UPON REQUEST

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