Michael J. Reyes

Phone: 571-***-****, Email: ac0uoa@r.postjobfree.com

EDUCATION:

Pace University, New York, New York

Bachelor of Science, September 2001

Major: Technology Systems

Minor: Information Systems

HONORS AND AWARDS:

Trustee Scholarship

Pace University Dean’s List

COMPUTER SKILLS:

Operating Systems

Software

Hardware

Gentoo

Active Directory

Dell Blade Enclosures and Servers

RHEL 5/6/7

Ansible

Dell/HP/Mac Desktops and Laptops

Windows Server 2008/2012

Hortonworks Data Platform

Dell/HP/Oki LaserJet Printers

Windows 7/10

Microsoft Office 2013/365

Dell/HP Servers

Red Hat Satellite 5/6

EMC Isilon NAS

SCCM/SCOM

Epson/Infocus Projectors

Veritas NetBackup 7.7

VMware vSphere 6

CERTIFICATES:

A+ Certified Service Professional

Network+ Certified Service Professional

Microsoft Certified Systems Administrator - Microsoft Windows Server 2003

PROFESSIONAL HISTORY:

Merkle Inc., Columbia, MD

Systems Administrator Aug 2013 - Present

NOC Technician II/III June 2010 - Aug 2013

Provide shift and on-call incident and service request support for assigned Managed Hosting platforms which include Windows Server, LINUX, Storage, Networking and Virtual Environments.

Provide Tier 2 support of multiple Hadoop clusters

Build and Configure Dell Chassis and Blade Servers

Build and Configure Physical Dell and HP Servers

Build and Configure Virtual Servers on VMware vSphere 6

Setup and maintain Red Hat Satellite Server

Setup and maintain User Accounts through Active Directory

Setup and maintain Microsoft Lync accounts

Setup and maintain Cisco VOIP phones through Cisco Call Manager 6.0

Setup and maintain Voicemail accounts through Cisco Unity

Setup and maintain Dell and Mac Laptops

Setup and maintain Dell and HP Servers

Setup and maintain EMC Isilon Storage Clusters

Setup and maintain HP and Okidata Printers

Support of Blackberry, iPhone and Android Handhelds

Maintain Sharp Copiers

Monitor Servers and Network Devices on SCOM Monitoring

Provide technical support to remote users through Microsoft Lync/System Center Configuration Manager

Change Backup Tapes on L700 Tape Library and Ship Backup Tapes to Iron Mountain

Nyack Hospital, Nyack, NY March 2008 - April 2010

PC Specialist

Troubleshoot and resolve software, hardware and network related problems

Run Daily Procedures on AS/400

Setup and maintain User Accounts through Active Directory

Setup and maintain Dell, HP and Compaq Desktops and Laptops

Setup and maintain Dell and HP Printers

Support of Blackberry Handhelds

Provide technical support to remote users

Monitor Backups through Backup Exec and Change Backup Tapes

Toys R Us, Wayne, New Jersey September 2007 - February 2008

Desktop Support (Contract)

Troubleshoot and resolve software, hardware and network related problems

Setup and maintain Dell, HP and Compaq Desktops and Laptops

Setup and maintain Dell and HP Printers

Installation of Adobe CS3 and Firefox on Mac Desktops and Laptops

Support of Blackberry Handhelds

Provide technical support to remote users

OMD, Los Angeles, California June 2005 - August 2007

Desktop Specialist

Troubleshoot and resolve software, hardware and network related problems

Setup and maintain User Accounts through Active Directory

Setup and maintain Dell and Mac Desktops and Laptops

Setup and maintain Dell and HP Printers

Setup and maintain Dell Servers

Setup Epson projectors for presentations

Support of Blackberry Handhelds and Accounts on Blackberry Enterprise Server

Maintain Canon Copiers and Xerox Copiers and Fax Machines

Monitor Backups through NetBackup and Change Backup Tapes

The Segal Company, New York, New York November 2002 - June 2005

PC/LAN Technician

Troubleshoot and resolve software, hardware and network related problems

Setup and maintain Dell Desktops and Laptops

Utilized Track-It! Ticketing software

Setup and maintain HP Printers

Setup InFocus and Epson projectors for presentations

Support of Palm hardware and software

Change Backup Tapes

NYC Law Department, New York, New York November 1999 - October 2002

Computer Service Technician

Troubleshoot and resolve software, hardware and network related problems

Setup and maintain Dell and HP Desktops and Laptops

Setup and maintain HP Printers

Provide technical support to all borough offices

Perform daily helpdesk functions and create helpdesk schedule

Research and recommend software/hardware products to support business operations

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