Customer Service Representative

SUMMARY

SKILLS

ACCOMPLISHMENTS

EXPERIENCE

MARJORIE STREATER

231Ivywood Ln, Raeford, NC 28376 H: 910-***-**** ***********@*****.*** To obtain a part time/full tim possition with to opportunity to learn more about the overall operation. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Strong organizational skills

Active listening skills

Courteous demeanor

Energetic work attitude

Customer service expert

Adaptive team player

Customer Assistance

Quality Communication

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. 11/2015 to Current Shift Leader

Source One - Fayetteville, NC

* Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

* Organized weekly employee reports.

* Trained 8 new employees

* Worked as a team member performing cashier duties, product assistance and cleaning.

08/2013 to 12/2014 Manager

Pizza Hut - Charlotte, NC

* Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

* Prevented store losses using awareness, attention to detail and integrity.

*Organized weekly sales reports for the sales department to track product success.

* Guaranteed positive customer experiences and resolved all customer complaints.

06/2008 to 12/2010 Mail Clerk

FSU - Fayetteville, NC

* Cross-trained and provided back-up for other customer service representatives when needed.

* Worked under strict deadlines and responded to service requests and emergency call-outs.

EDUCATION AND TRAINING

* Interacted with customers to follow-up on shipping statuses and expedited orders.

2017 MBC: Medical coding

Devry - Chicogo, IL

Medical Coder

2008 Associate of Arts

Johnson and Wales - Carlotte, NC

Culinary Arts

2006 High School Diploma: Business

Hoke County High - Raeford, NC

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