Customer Service Professional Experience

Theresa Hansel

***** ******** ******* **.

Spring, TX 77386

Cell: 832-***-****

SKILLS

Detail oriented, multitasked, able to handle competing priorities and tight deadlines. Known for quality and timely completion of projects.

Effective communicator with polished phone, interpersonal, and writing skills. Energetic, patient and diplomatic

Ability to maintain an objective, balance viewpoint when addressing problems and issues.

20 years of customer service experience.

5 years experience in SAP

5 years experience in the logistics field

Handling all TSA requirements

Certified for the safe transport of dangerous goodes in accordance with CFR49 and I.A.T.A. regulations (expired)

Dedicated and talented employee awarded by superiors with positions of increasing responsibility

Ability to develop long time relationships with customers and vendors

Skilled at learning new concepts quickly, working well under pressure, working great as a team member, and communicating ideas clearly and effectively.

PROFESSIONAL EXPERIENCE

2013 to Present

Hellman Worldwide Logistics, Houston Texas

Air Export Supervisor / TSA Compliance Coordinator

Air Exports, Ocean Exports

TSA Regulations

Booking, quoting, documentation

Arranging all required exporting

Warehouse storing, keeping of inventory

2007 to 2013

Smith Air, Inc., Humble, Texas

Export Manager

Air Export, Ocean Exports

TSA Regulations

Sales

Booking, quoting, documentation

Arranging all required exporting

Theresa Hansel

30603 Victoria Estates Dr.

Spring, TX 77386

Cell: 832-***-****

2006 to 2007

Elite International, Houston, Texas

Export Account Representative

Customer Service

Responsible for export documentation, all invoicing

Document hazardous material that is being shipped

Computer programs, Titan

2000 to 2005

Baker Hughes, Houston, Texas

Logistics Analyst

Customer service

Provide export documentation, trucking and some Letter of Credits

Responsible for all invoicing

Document hazardous material that is being shipped

Use computer programs, SAP, for documentation and letters

1999 to 2000

Sea Traders, Houston, Texas

Export Clerk

Utilize customer service and public relations skills to develop successful business and community relations

Booking, Trucking and created Bills of Ladings

1983 to 1999

MSAS, Houston, Texas

Provide customer service

Arranged Bookings, trucking

Handled Letter of Credits

Documentation of Ocean export

EDUCATION

Mac Arthur High School – Graduated 1980

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